Ebay Seller Suspended After Purchase
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Bought an item and seller´s account has been suspended
Just as the title says, I bought an item and paid for it with my credit card. Ebay classified it as paid in the purchase history. A day after that, the sellers account was suspended, don´t know how or why. Problem is, I don´t know if the item is on its way and all is good and its just a misunderstanding or if it was a scam and no item is coming. When I tried to cancel the purchase it says “Looks like you’re not buying or selling this item. Choose another item, or look up an item number in My ebay. ” Here is the proof:I visited the resolution center as the generated text politely suggests, but found no answer nor help there.
HiWhen eBay suspends a seller… they remove ALL of the seller’s listings as well. That makes ‘Item Numbers’ invalid… so it is impossible to pursue any remedies through eBay, which relies on Item Numbers to identify transactions. That said, you CAN use your PayPal buyer protection to receive a refund. Do the following:Log in to your PayPal account and click on ‘Resolve a problem in our Resolution Center’ an ‘Item not received’ dispute. Tell PayPal that eBay suspended the seller and removed the listing… so that you cannot file a dispute with calate the dispute after 7 days. If you wait too long to escalate it, the dispute will time out after 20 the seller was suspended so soon after you bought the item… it is HIGHLY unlikely they shipped your item. If you DO receive the item at some point after getting your refund… then you can either ‘refuse delivery’ OR use the ‘Send Money’ option in PayPal to repay the seller.
As the eBay message tells you, the transaction may be completed if you have already paid. Wait until the last date of estimated delivery, maybe a couple of days after that, and if no item has arrived, file a case in the Resolution Center for item not received to get your money back.
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Account holds, restrictions, and suspensions | eBay
We may occasionally restrict or suspend accounts to protect our community. If you’re a seller, your payouts will be placed on hold until your restriction or suspension is lifted. If your eBay account is restricted or suspended, we’ll email you with the steps you need to take to have your account we believe your account has been accessed by a third party, we’ll place a temporary block on your account for your safety. For more information on what to do next, see how to get help with a hacked account
If we’ve placed a hold, restriction, or suspension on your account, we’ll send you an email explaining what happened and what you need to do to get your account back. You’ll find a copy of this message in your Messages.
Why your account was suspended or restricted
Holds, restrictions, or suspensions are usually placed on accounts for one of the following reasons:
You have eBay selling costs to pay
You need to reimburse eBay for a refund or a claim paid to your buyer
You have violated one of our rules or policies
We couldn’t verify your account information
How to have your account reinstated
Getting your account reinstated may be as simple as waiting for a temporary suspension to finish, making changes to your listings, or sending us some more information-it depends on the reason we suspended your account. The full details will be in the message we’ve sent you.
If your account was restricted or suspended because of outstanding seller costs or a refund reimbursement, you can make a one-time payment to resolve the issue. When we receive your payment, your account will be reinstated.
To make a one-time payment:
Go to Payments – opens in new window or tab in My eBay or Seller Hub.
Select One-time payment to make a payment
Aternatively you can add a new payment method
If eBay doesn’t currently manage your payments, you may also need to complete seller registration before your account will become fully reinstated.
Most account restrictions or suspensions can be resolved by making a one-time payment or by following the steps we gave you in the email in your Messages.
What happens while an account is suspended
When your eBay account is suspended, you won’t be able to:
bid, buy, or sell
create new listings or revise existing listings
reply to your eBay messages
If you’re a seller, your payouts will be placed on hold until the hold, restriction or suspension on your account is lifted.
Any bidders on your existing listings can retract their bids. When your account is reinstated, you’ll be able to leave feedback for any transactions you completed in the previous 30 days.
Depending on why your account was suspended, we may end listings early. If we remove listings because of a policy violation, eligibility for a fee credit will depend on the situation and any previous policy violations will be taken into account. These credits can be viewed by going to Payments within My eBay or Seller Hub. Keep in mind that listing fees can be forfeited too, depending on the reason for suspension.
Account verification holds
When you start selling on eBay, we need to confirm your identity and checking account details so you can receive your payouts. We may place a temporary hold on your account until we can verify your details. Once verification is complete, we’ll email you to let you know has been lifted and you can start selling.
Fake account hold and suspension notices
Watch out for spoof (fake) emails about account holds or suspensions. To confirm that an email was sent from eBay, check your eBay Messages – opens in new window or tab. If you can’t find a copy of the email there, then it wasn’t from eBay. Learn how to recognize spoof emails.
eBay Suspension: what causes it and how to recover – Frooition.com
Frequently Asked Questions about ebay seller suspended after purchase
What happens when an eBay seller is suspended?
When your eBay account is suspended, you won’t be able to: bid, buy, or sell. leave feedback. create new listings or revise existing listings.
Is eBay suspension permanent?
Suspensions due to misunderstanding can be overturned. However, if not removed, seller account suspension can be permanent. Suspended accounts cannot sell on eBay. Further, bidders can retract their bids, but the suspended account can’t contact the bidder in the message or reply to their questions.Mar 7, 2019
Can you get back on eBay after being suspended?
If you have been suspended, call eBay directly at 1-866-540-3229 and ask about ways to resolve the outstanding issues on your account. Don’t be afraid to call eBay and discuss the issue. … If you have a legitimate reason why your performance was not satisfactory, eBay may reinstate your account right away.May 30, 2019