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Troubleshooting - Shopify Help Center

Troubleshooting – Shopify Help Center

This page was printed on Oct 15, 2021. For the current version, visit
If you need help with your domain, then check whether your question is answered in the FAQ below. If your question isn’t answered on this page, and if you bought your domain through Shopify, then you can contact Shopify support for help with your domain.
Frequently asked questions
What is Shopify’s IP address?
If you use a third-party domain, then Shopify’s IP address is 23. 227. 38. 65. To connect an existing domain, you need to set your A record to Shopify’s IP you buy a domain through Shopify, or transfer your domain to Shopify, then your domain can have any of the following IP addresses:
23. 32
23. 36
23. 65 to 23. 74
Your Shopify domain can switch between these IP addresses at any time. To find your current Shopify IP address, from your Shopify admin, go to Online Store > Domains > DNS Settings and then check the A record section.
How do I transfer my domain out of Shopify?
If you purchased your domain through Shopify and are leaving Shopify, then you must transfer your domain out of your Shopify admin before you can use that domain with another host.
Can I change my domain?
No, your. domain is a URL that acts as a unique identifier for your store and can’t be changed or removed. Customers access your online store using this URL unless you have a custom domain name. If you want a custom URL for your Shopify store, such as, then you can add one to your online store by buying a custom domain.
Can I use more than two domain names for my store?
Yes, you can use up to 10 domains on your Shopify store.
Why hasn’t my site redirected to my custom domain yet?
It can take up to 48 hours for your domain to start working. If it’s been more than 72 hours, contact Shopify Support.
Does Shopify provide email hosting for my custom domain?
No, Shopify doesn’t provide email hosting. However, if you buy a domain name from Shopify, then you can set up an unlimited number of forwarding email addresses on your custom domain and direct them to an email account hosted by a third-party for free.
Can I change the name of a subdirectory, such as /products?
A subdirectory is a section of your main website. It is defined by a / at the end of the domain name, for example,, where /pricing is the subdirectory. Examples of subdirectories on your online store are /collections, /products, and / cannot edit subdirectory names. Regardless of what domain you’re using, the subdirectory names will remain the same.
Do I need to change the TTL number in my DNS settings?
When you’re connecting a domain to Shopify you may see a TTL number in your DNS settings. You do not need to change this number. Use the default setting.
Get help with your third-party domain
Shopify Support can’t help you with a domain that you purchased from a third-party provider, such as GoDaddy. For support connecting a third-party domain to Shopify, contact the domain provider and tell them that:
you want your root domain (your A record) to point to Shopify’s IP address, which is 23. 65
you want your subdomains (your CNAME records) to point to your Shopify-hosted domain, which is
How to activate nameservers, CNames and records Shopify Tutorial

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How to activate nameservers, CNames and records Shopify Tutorial

Nameserver is a computer application that implements a network service for providing responses to queries against a directory service. Each hosting provider has a nameserver so when that domain is connected to that particular server, the nameserver has to be changed from that particular domain against that hosting provider nameserver. To start the process, go to your domain page, in this case it’s Open the domain settings options by clicking on the three dots next to the domain name and now you can put the nameserver that the hosting provides. Once it is propagated it takes from 24 to 72 hours because it depends on the is a type of resource needed in the domain name system which maps one domain name to another. This can prove convenient when running multiple services from a single IP address. A record is the most basic type of DNS record and is used to point a domain or subdomain to an IP address. Before anything else, open “Connecting domain” page, there will be instructions that will lead you to associate an A record and also to change a Cname. Now go to your domain main page and click on “Manage DNS”, this will open a page of records where you can see A records and Cnames, then you have to scroll down to the bottom and click on “add” associate an “A record”, click on “Type menu” and select “A” in the drop-down field. Copy and paste the host website IP (shown in the instructions page) below “Point To” box, finally click on save. If you want to change the Cname, select “CNAME” in the drop-down field of the “Type menu”, copy and paste the host website (also shown in the instructions page) below “Point To” box and hit save. Get more customers with ConvertKits powerful email tool. Get started for free here. ‍‍Step 1: Change your domain NameserverGo to your Domain main 2: Click on your Domain settings optionIn your Domain settings option you should see the option to change nameserver, there you must put nameserver that it’s provided by the hosting and it would be 3: To associate an A record to your DomainFirst of all, click on “Connecting a domain” to open an instructions 4: Find the Instructions for A record associating processIn this image we have the information needed to A record associating and also to change CNAME, keep this open in another 5: Go to your Domain main pageGo to your Domain main page and click on “Manage DNS”, this would open a page of Records where you can see A records and 6: Scroll to the bottom and click on “Add”Before going further, you need to go back to the Host website of the step 3. Step 7: Click on Type menuThis would display a drop-down or editable field, then select the “A” optionStep 8: Now you need to use the requirements from Step 4Just copy and paste them from the Host website and click on 9: Change the CNAMEWe can use the exact same steps 3 to 8, with the only exception of using the Host website information for CNAME change process as stated in step 6. ‍Stay updated with ourlatest news & offersSign up to get our you! Your submission has been received! Oops! Something went wrong while submitting the form.
Adding a domain to Shopify

Adding a domain to Shopify

This page was printed on Oct 12, 2021. For the current version, visit
Adding a domain helps you establish your brand and build trust in your online store. By default, your online store has a URL when you sign up for Shopify. If you want to change the web address that’s displayed to customers while they browse your online store, then you need to add a custom domain, such as. You can add a domain to Shopify in the following ways:
Buy a domain through Shopify – If you want to buy a new domain, then you can buy a domain through Shopify to simplify the setup process. If this domain is the first domain that you add to Shopify, then it’s automatically configured to be the website address that’s displayed to customers. If you already use a domain with your store, then the new domain automatically redirects to your primary domain. You manage all of your domain settings from your Shopify admin.
Connect your domain to Shopify – If you already own a domain from a third-party provider, then you can connect your domain to your online store. You still use the third-party domain provider to manage your domain settings, pay for your domain, and renew it.
Transfer your domain to Shopify – If you already own a domain from a third-party provider, and you want to manage all of your domain settings from your Shopify admin, then you can transfer management of your domain to Shopify. After you transfer your domain to Shopify, you no longer need to use the third-party domain service where you originally bought your domain.
A subdomain is a subset of your root domain that you add as a prefix to your domain, such as You can also add a subdomain to Shopify in the following ways:
If you buy a domain through Shopify or transfer your domain to Shopify, then you can add subdomains from your Shopify admin.
If you own a domain from a third-party provider, you can create subdomains in your third-party provider account, and then connect them to Shopify.
You can add up to 10 domains or subdomains to your Shopify store, in addition to your. URL. If your store is on the Shopify Plus plan, then you can add up to 1, 000 domains or subdomains. When you add a domain to Shopify using any method, a new TLS certificate is automatically created for free. Learn more about enabling secure connections to your Shopify store.
In this section
Buying a domain through Shopify
Connecting a third-party domain to Shopify
Transferring a third-party domain to Shopify

Frequently Asked Questions about ip address shopify

How do I find my Shopify name server?

Shopify Tutorial: How to activate nameservers, CNames and recordsStep 1: Change your domain Nameserver. … Step 2: Click on your Domain settings option. … Step 3: To associate an A record to your Domain. … Step 4: Find the Instructions for A record associating process. … Step 5: Go to your Domain main page.More items…

Can I connect my domain to Shopify?

You can add up to 10 domains or subdomains to your Shopify store, in addition to your . myshopify.com URL. If your store is on the Shopify Plus plan, then you can add up to 1,000 domains or subdomains. When you add your custom domain to Shopify, a new SSL certificate is created automatically.

How do I connect my domain to Google Shopify?

A) Connect your domain automaticallyFrom your Shopify admin, go to Online Store > Domains.Click Connect existing domain.Enter the subdomain that you want to connect, such as shop.johns-apparel.com .Click Next.Click Connect automatically.In the Sign In window, log in to your Google Domains account.Click Connect.Nov 10, 2020

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