Ebay Seller Suspended After Purchase
Bought an item and seller´s account has been suspended
Just as the title says, I bought an item and paid for it with my credit card. Ebay classified it as paid in the purchase history. A day after that, the sellers account was suspended, don´t know how or why. Problem is, I don´t know if the item is on its way and all is good and its just a misunderstanding or if it was a scam and no item is coming. When I tried to cancel the purchase it says “Looks like you’re not buying or selling this item. Choose another item, or look up an item number in My ebay. ” Here is the proof:I visited the resolution center as the generated text politely suggests, but found no answer nor help there.
HiWhen eBay suspends a seller… they remove ALL of the seller’s listings as well. That makes ‘Item Numbers’ invalid… so it is impossible to pursue any remedies through eBay, which relies on Item Numbers to identify transactions. That said, you CAN use your PayPal buyer protection to receive a refund. Do the following:Log in to your PayPal account and click on ‘Resolve a problem in our Resolution Center’ an ‘Item not received’ dispute. Tell PayPal that eBay suspended the seller and removed the listing… so that you cannot file a dispute with calate the dispute after 7 days. If you wait too long to escalate it, the dispute will time out after 20 the seller was suspended so soon after you bought the item… it is HIGHLY unlikely they shipped your item. If you DO receive the item at some point after getting your refund… then you can either ‘refuse delivery’ OR use the ‘Send Money’ option in PayPal to repay the seller.
As the eBay message tells you, the transaction may be completed if you have already paid. Wait until the last date of estimated delivery, maybe a couple of days after that, and if no item has arrived, file a case in the Resolution Center for item not received to get your money back.
Account holds, restrictions, and suspensions | eBay
We may occasionally restrict or suspend accounts to protect our community. If you’re a seller, your payouts will be placed on hold until your restriction or suspension is lifted. If your eBay account is restricted or suspended, we’ll email you with the steps you need to take to have your account we believe your account has been accessed by a third party, we’ll place a temporary block on your account for your safety. For more information on what to do next, see how to get help with a hacked account
If we’ve placed a hold, restriction, or suspension on your account, we’ll send you an email explaining what happened and what you need to do to get your account back. You’ll find a copy of this message in your Messages.
Why your account was suspended or restricted
Holds, restrictions, or suspensions are usually placed on accounts for one of the following reasons:
You have eBay selling costs to pay
You need to reimburse eBay for a refund or a claim paid to your buyer
You have violated one of our rules or policies
We couldn’t verify your account information
How to have your account reinstated
Getting your account reinstated may be as simple as waiting for a temporary suspension to finish, making changes to your listings, or sending us some more information-it depends on the reason we suspended your account. The full details will be in the message we’ve sent you.
If your account was restricted or suspended because of outstanding seller costs or a refund reimbursement, you can make a one-time payment to resolve the issue. When we receive your payment, your account will be reinstated.
To make a one-time payment:
Go to Payments – opens in new window or tab in My eBay or Seller Hub.
Select One-time payment to make a payment
Aternatively you can add a new payment method
If eBay doesn’t currently manage your payments, you may also need to complete seller registration before your account will become fully reinstated.
Tip
Most account restrictions or suspensions can be resolved by making a one-time payment or by following the steps we gave you in the email in your Messages.
What happens while an account is suspended
When your eBay account is suspended, you won’t be able to:
bid, buy, or sell
leave feedback
create new listings or revise existing listings
contact bidders
reply to your eBay messages
receive payouts
If you’re a seller, your payouts will be placed on hold until the hold, restriction or suspension on your account is lifted.
Any bidders on your existing listings can retract their bids. When your account is reinstated, you’ll be able to leave feedback for any transactions you completed in the previous 30 days.
Depending on why your account was suspended, we may end listings early. If we remove listings because of a policy violation, eligibility for a fee credit will depend on the situation and any previous policy violations will be taken into account. These credits can be viewed by going to Payments within My eBay or Seller Hub. Keep in mind that listing fees can be forfeited too, depending on the reason for suspension.
Account verification holds
When you start selling on eBay, we need to confirm your identity and checking account details so you can receive your payouts. We may place a temporary hold on your account until we can verify your details. Once verification is complete, we’ll email you to let you know has been lifted and you can start selling.
Fake account hold and suspension notices
Watch out for spoof (fake) emails about account holds or suspensions. To confirm that an email was sent from eBay, check your eBay Messages – opens in new window or tab. If you can’t find a copy of the email there, then it wasn’t from eBay. Learn how to recognize spoof emails.
eBay Suspension: what causes it and how to recover – Frooition.com
eBay suspension is every seller’s worst nightmare. Suddenly locked out of a marketplace with 180 million active buyers, results can be devastating. Especially for a business still building itself how can an honest, law-abiding eBay seller avoid suspension? Certainly, prevention is better than cure. That is to say, the best way to avoid suspension is to learn what eBay frowns upon and, well, don’t do of eBay suspensionHoldYour account can be put on hold due to minor issues like late payment or expired payment card. All cases are individual, but accounts on hold are reinstated as soon as you fulfil the criteria specified by strictionAccount restrictions are more serious than holds. Restrictions are reserved for accounts that don’t meet eBay standards. eBay sellers must meet a minimum performance standards. Accounts that don’t will be restricted. Restriction cases vary, but eBay can lower sellers position in the search results or restrict them from selling certain spensionThis is the harshest form of account penalty. Account suspension means you can’t sell, bid, message bidders or leave feedback. Account suspension is reserved only for serious violations such as selling illegal merchandise. In the event of account suspension, you should speak to eBay. Suspensions due to misunderstanding can be overturned. However, if not removed, seller account suspension can be permanent. Suspended accounts cannot sell on eBay. Further, bidders can retract their bids, but the suspended account can’t contact the bidder in the message or reply to their questions. Finally, if your account gets suspended, you should not register a new account. eBay may also suspend other accounts matching any information they have for asons eBay suspends listings and sellersDirecting customers away from eBayIf you want to stay in eBay’s good books, it’s best not to take customers away from them. Links in listings pointing to outside websites are strictly prohibited. If links to other sites are detected, your listings will be taken down. In addition, including phone numbers or using your website address in your listing text or design is not allowed. Similarly, using suffixes such as in your brand name or seller ID will cause eBay to block your secure code in listingseBay places huge importance on security. Policy updates in 2016 banned all active content in eBay listings. This was to improve site Security. Examples of active content include Javascript, Flash, plug-ins and form actions which can be used to create features such as cross-promotion modules or video players. Further improving security, eBay is now a secure site. In January 2019 eBay began blocking listings with content such as images hosted with will suspend listings containing elements of or active content is not always visible, nor are elements, and even if you do find them, removal can be time consuming. If you need help clearing active content or from your listings, you should speak to Frooition about the fast and easy Listing rescue ooition eBay design is eBay certified. All elements, even video, are and totally active content free. Misleading with imagesCustomers heavily rely on images to assess the items before buying. Using stock images for items which are not new and unused, or stealing images from other sellers will get you ’s in your own interest as a seller to create listings with a good range of clear and well-lit photographs that accurately represent the items you are otograph any damage or flaws in an item. Hold or position the item next to other items for scale. Use images to document details. Showing the item from every angle helps to sell more and reduce returns. A full set of clear photographs can also help you if you ever need to contest a customer lling Prohibited, Restricted or counterfeit itemseBay is not the wild west. Sellers should familiarise themselves with which items are restricted by eBay. Some items are completely banned from being sold on eBay, while others may be sold with conditions. For example, devices to pick locks are generally not allowed to be sold on eBay, but antique skeleton keys are permitted for unterfeit items are not welcome on eBay. eBay was one of the first companies to adopt an online process that enables rights owners to report alleged infringements of their intellectual property. Their Verified Rights Owner (VeRO) programme offers intellectual property owners a way to report listings that they believe to infringe on their rights. Over 50, 000 brands are now a part of the VERO programme. VERO has helped to make eBay the most popular marketplace for used designer listing or item using trademarks in an unlawful way will be removed and the seller will usually be suspended. Often for shipping ordersReliability is important. Customers must be able to trust eBay shipping estimates. So, if a seller is often late shipping orders, eBay may restrict or suspend that seller. Dropshippers often have their eBay accounts restricted for this reason. Try to give realistic shipping estimates. Be conservative. It’s always better to under promise and over deliver. In addition, you should work to build a strong relationship with your supplier. Ensure they know just how important fast dispatch is to your business. Further, take their business into account. If you’re buying from China, put your store into holiday mode before the Chinese New Year to prevent unsent orders. A high transaction defect rateA high defect rate often indicates that your customers are not getting what they expected. Firstly, make sure that listings are thorough and honest. There could be a simple mistake in a listing that is causing customers to be unintentionally mislead. Secondly, be pro active with communication. If there’s a problem, it’s best that the customer resolves it with you rather than going to eBay. Lastly, if you do have a transaction defect, address buyer communications quickly and ing to resolve cases in the Resolution CentreWhen a customer is unhappy, swift resolution is best for all parties. Failing to pay refunds, being slow to respond to messages, or being abusive will get a seller suspended from eBay. To stay on the best side of eBay, please your customers and grow your business, the best option is always to deal with customers yourself, avoiding the resolution centre. However, if you do find yourself using the resolution centre, you should answer all messages in there quickly, following any directions given by to do if you’re suspended as a seller or your listings are removedStay calmRead your suspension email closely. If you didn’t receive an email, it may have been blocked by your email provider, so it’s best to go to your eBay account inbox. A suspension message will not always state the reasons for the suspension or detail the evidence that lead eBay to their decision. Or, even if the reasons are stated they may not make much sense to you, especially if you’re new to eBayeBay can fully explain to you what you need to do to get your listings or account reinstated on a phone call. Have your suspension email in front of you for reference when you call. OverviewWhen you’re new to eBay, it’s important to learn about eBay policies. Both new and experienced sellers should keep up to date with new policy developments. Focus on building a long term eBay business through honesty and great service. Don’t try to trick eBay. Ultimately, misusing eBay will only prevent you from building a long term, stable business. If your account gets suspended, speak to a customer care representative. Be as honest and transparent as possible. The customer care representatives are there to help you, and eBay don’t want to restrict good sellers that support the platform and it’s growth.
Frequently Asked Questions about ebay seller suspended after purchase
What happens when an eBay seller is suspended?
When your eBay account is suspended, you won’t be able to: bid, buy, or sell. leave feedback. create new listings or revise existing listings.
Is eBay suspension permanent?
Suspensions due to misunderstanding can be overturned. However, if not removed, seller account suspension can be permanent. Suspended accounts cannot sell on eBay. Further, bidders can retract their bids, but the suspended account can’t contact the bidder in the message or reply to their questions.Mar 7, 2019
Can you get back on eBay after being suspended?
If you have been suspended, call eBay directly at 1-866-540-3229 and ask about ways to resolve the outstanding issues on your account. Don’t be afraid to call eBay and discuss the issue. … If you have a legitimate reason why your performance was not satisfactory, eBay may reinstate your account right away.May 30, 2019
