Your Ebay Account Is Suspended
Account holds, restrictions, and suspensions | eBay
We may occasionally restrict or suspend accounts to protect our community. If you’re a seller, your payouts will be placed on hold until your restriction or suspension is lifted. If your eBay account is restricted or suspended, we’ll email you with the steps you need to take to have your account we believe your account has been accessed by a third party, we’ll place a temporary block on your account for your safety. For more information on what to do next, see how to get help with a hacked account
If we’ve placed a hold, restriction, or suspension on your account, we’ll send you an email explaining what happened and what you need to do to get your account back. You’ll find a copy of this message in your Messages.
Why your account was suspended or restricted
Holds, restrictions, or suspensions are usually placed on accounts for one of the following reasons:
You have eBay selling costs to pay
You need to reimburse eBay for a refund or a claim paid to your buyer
You have violated one of our rules or policies
We couldn’t verify your account information
How to have your account reinstated
Getting your account reinstated may be as simple as waiting for a temporary suspension to finish, making changes to your listings, or sending us some more information-it depends on the reason we suspended your account. The full details will be in the message we’ve sent you.
If your account was restricted or suspended because of outstanding seller costs or a refund reimbursement, you can make a one-time payment to resolve the issue. When we receive your payment, your account will be reinstated.
To make a one-time payment:
Go to Payments – opens in new window or tab in My eBay or Seller Hub.
Select One-time payment to make a payment
Aternatively you can add a new payment method
If eBay doesn’t currently manage your payments, you may also need to complete seller registration before your account will become fully reinstated.
Tip
Most account restrictions or suspensions can be resolved by making a one-time payment or by following the steps we gave you in the email in your Messages.
What happens while an account is suspended
When your eBay account is suspended, you won’t be able to:
bid, buy, or sell
leave feedback
create new listings or revise existing listings
contact bidders
reply to your eBay messages
receive payouts
If you’re a seller, your payouts will be placed on hold until the hold, restriction or suspension on your account is lifted.
Any bidders on your existing listings can retract their bids. When your account is reinstated, you’ll be able to leave feedback for any transactions you completed in the previous 30 days.
Depending on why your account was suspended, we may end listings early. If we remove listings because of a policy violation, eligibility for a fee credit will depend on the situation and any previous policy violations will be taken into account. These credits can be viewed by going to Payments within My eBay or Seller Hub. Keep in mind that listing fees can be forfeited too, depending on the reason for suspension.
Account verification holds
When you start selling on eBay, we need to confirm your identity and checking account details so you can receive your payouts. We may place a temporary hold on your account until we can verify your details. Once verification is complete, we’ll email you to let you know has been lifted and you can start selling.
Fake account hold and suspension notices
Watch out for spoof (fake) emails about account holds or suspensions. To confirm that an email was sent from eBay, check your eBay Messages – opens in new window or tab. If you can’t find a copy of the email there, then it wasn’t from eBay. Learn how to recognize spoof emails.
Account holds, restrictions, and suspensions | eBay
We may occasionally restrict or suspend accounts to protect our community. If you’re a seller, your payouts will be placed on hold until your restriction or suspension is lifted. If your eBay account is restricted or suspended, we’ll email you with the steps you need to take to have your account we believe your account has been accessed by a third party, we’ll place a temporary block on your account for your safety. For more information on what to do next, see how to get help with a hacked account
If we’ve placed a hold, restriction, or suspension on your account, we’ll send you an email explaining what happened and what you need to do to get your account back. You’ll find a copy of this message in your Messages.
Why your account was suspended or restricted
Holds, restrictions, or suspensions are usually placed on accounts for one of the following reasons:
You have eBay selling costs to pay
You need to reimburse eBay for a refund or a claim paid to your buyer
You have violated one of our rules or policies
We couldn’t verify your account information
How to have your account reinstated
Getting your account reinstated may be as simple as waiting for a temporary suspension to finish, making changes to your listings, or sending us some more information-it depends on the reason we suspended your account. The full details will be in the message we’ve sent you.
If your account was restricted or suspended because of outstanding seller costs or a refund reimbursement, you can make a one-time payment to resolve the issue. When we receive your payment, your account will be reinstated.
To make a one-time payment:
Go to Payments – opens in new window or tab in My eBay or Seller Hub.
Select One-time payment to make a payment
Aternatively you can add a new payment method
If eBay doesn’t currently manage your payments, you may also need to complete seller registration before your account will become fully reinstated.
Tip
Most account restrictions or suspensions can be resolved by making a one-time payment or by following the steps we gave you in the email in your Messages.
What happens while an account is suspended
When your eBay account is suspended, you won’t be able to:
bid, buy, or sell
leave feedback
create new listings or revise existing listings
contact bidders
reply to your eBay messages
receive payouts
If you’re a seller, your payouts will be placed on hold until the hold, restriction or suspension on your account is lifted.
Any bidders on your existing listings can retract their bids. When your account is reinstated, you’ll be able to leave feedback for any transactions you completed in the previous 30 days.
Depending on why your account was suspended, we may end listings early. If we remove listings because of a policy violation, eligibility for a fee credit will depend on the situation and any previous policy violations will be taken into account. These credits can be viewed by going to Payments in My eBay or Seller Hub. Keep in mind that listing fees can be forfeited too, depending on the reason for suspension.
Account verification holds
When you start selling on eBay, we need to confirm your identity and bank account details so you can receive your payouts. We may place a temporary hold on your account until we can verify your details. Once verification is complete, we’ll email you to let you know has been lifted and you can start selling.
Fake account hold and suspension notices
Watch out for spoof (fake) emails about account holds or suspensions. To confirm that an email was sent from eBay, check your eBay Messages – opens in new window or tab. If you can’t find a copy of the email there, then it wasn’t from eBay. Learn how to recognise spoof emails.
eBay Suspended Your Account? Here’s What to Do – Business …
Having your eBay account suspended can be a major setback, especially if you rely on the online marketplace for ’s a good idea to familiarize yourself with eBay’s policies to avoid account suspension in the first place. But because these policies are extensive and always changing, even the most conscientious eBay seller can make a mistake that leads to an account hold, restriction, or even your eBay account has been suspended, it’s often only temporary. Here’s what to do to get your account reinstated, as well as some advice to keep the income flowing during your suspension Happens When eBay Suspends Your AccountIf your account is suspended and you have existing listings, you won’t be able to edit them. Bidders will be able to retract any bids they’ve made, and you can’t contact bidders or reply to any questions you receive via eBay Messages until your account is reinstated. Depending on why your account was suspended, eBay may also end your listings early, or, if you’ve committed a policy violation, remove your eBay places a hold, restriction, or suspension on your account, you’ll receive an email informing you of the action that’s been taken against your may be placed on your account for minor issues, such as an expired payment method, and your eBay account will be back in working order as soon as you correct the strictions are a bit more severe and are placed on accounts that aren’t meeting eBay standards. They can result in sellers’ listings being lowered in search results, as well as sellers being restricted from selling certain items or selling on eBay at spensions are the most serious penalty, preventing eBay users from bidding, buying, selling, or leaving feedback until the suspension is lifted. eBay actually suspends accounts for more egregious issues, such as if they’re selling illegal merchandise or they’ve been flagged for suspicious Does eBay Suspend Accounts? eBay suspends accounts to protect their customers and their own reputation. It also helps ensure your reputation as a seller. Just as you must protect your brand and ensure a positive eBay seller reputation in order to buy and sell on the platform, eBay must protect its own brand in order to continue doing an eBay user violates policies, is involved in a string of customer complaints, or engages in illegal activity, it reflects poorly not only on the user but also on eBay itself. And if eBay’s customers don’t trust the marketplace to protect them, they may cease buying and selling on eBay ’s why when eBay becomes aware of an issue with a user, it may place a hold, restriction, or suspension on the account. While there are a variety of reasons eBay does this, here are some of the most common:Nonpayment of eBay feesPayment method on file out of dateFailure to reimburse eBay for a refund it made to your buyereBay unable to verify your account informationViolation of one of eBay’s rules and policies, including the following:Using stock images or manufacturers’ photos in your listingsSelling prohibited items, such as alcoholSelling items that infringe upon someone’s intellectual propertyShipping orders late or uploading tracking information lateHigh transaction defect rate, or the percentage of your transactions that have one or more defectsLow case-resolve rate in eBay’s Resolution CenterLook Out for Fake Suspension NoticesYou may receive fake eBay suspension notices or phishing emails, so before you contact eBay or attempt to make any changes to your account or listings, first ensure that the suspension notice you received is confirm that an email was sent from eBay, check your eBay Messages. If a copy of the notice isn’t in your eBay Messages as well, then the email you received wasn’t sent by how to recognize suspicious emails and how to report them to eBay to Get a Suspended eBay Account ReinstatedWhen your eBay account has been suspended, the steps you must take to get it reinstated depend on the reason why eBay suspended your account in the first place. eBay will email you when this occurs, explaining the reason for the suspension and the steps to take to resolve the issue, which may be as simple as making a payment or updating your example, the most common reason eBay accounts are temporarily suspended is for being delinquent on seller fees, but this suspension will be lifted as soon as you make your payment. To do this, click “My eBay” at the top right of the eBay “Account, ” as illustrated in the screenshot, choose “Seller Account” to view your outstanding here, click to make a one-time payment using your PayPal account or another payment method.
Once these fees have been paid, eBay typically reinstates accounts, allowing you to bid, buy, sell, and leave feedback again, within a matter of eBay will explain, via email, exactly what you must do to get your account up and running again, here’s some general information on three steps you can take when eBay suspends your account. 1. Fix the very first thing to do when eBay notifies you of your account suspension is carefully read the message to determine your next example, if eBay has suspended your account because you violated a policy by using copyrighted photos in your listings, such as images taken directly from the product manufacturer’s website. eBay will outline exactly how to rectify the problem, which may include deleting your listings or simply editing them to remove the copyrighted photos. Another common reason for suspension is a verified rights owner, or VeRO, issue. eBay’s VeRO program permits owners of intellectual property rights to report eBay listings that infringe upon the owners’ rights. In these cases, eBay will often remove your listing and notify you, as well as provide information on how to contact the rights owner for further information. This gives you the opportunity to reach out to the rights owner and perhaps make an agreement with them to allow you to sell the item on ever, if you don’t reach an agreement with the rights owner, a VeRO issue may mean you’ll have to delete or edit your listings to be in compliance with eBay’s you’ve either deleted or edited the problem listings or struck an agreement with the rights owner, contact eBay and communicate that you’ve dealt with the VeRO issue and get your account reinstated. 2. Contact you think your account has been suspended by mistake, you don’t receive instructions on how to reinstate your account, or you’re not sure how to proceed, contact eBay directly for can contact eBay by phone at 1-866-540-3229, or you can arrange to have eBay call you. However, you can speak with an eBay representative only Monday through Sunday between the hours of 5 a. m. and 10 p. Pacific you call, gather all the information you may need to provide to the customer service representative, including your eBay user ID, the email address associated with your account, and the reference number in the suspension email you your call, ask any questions you need in order to understand why your account was suspended. Provide explanations for what went wrong, and explain the steps you’ll take to rectify the problem. eBay prioritizes customer satisfaction, so be polite and professional, and emphasize how the changes you’ll make will not only abide by eBay’s policies but also focus on your you’re an eBay store subscriber at the Anchor or Enterprise level, you’ll have an even easier time getting in touch with an eBay representative because you have dedicated customer support by phone or email anytime. 3. Wait it you can certainly contact eBay, in some instances you may simply have to wait out your suspension your eBay account has been suspended indefinitely — which happens only in severe cases or after multiple violations — eBay consultant Mordechai Epelbaum suggests waiting a year before contacting eBay about the possibility of reinstating your account. “eBay threw you off their system. They are not playing games, ” Epelbaum writes. “They’re not saying that if you call them and hassle them, they might change their mind. They have already resolved to never do business with you again. But, after a year, you might actually have a chance at reinstatement. ”Should You Open a Stealth eBay Account? While it may be tempting, opening a stealth eBay account isn’t a good idea, especially if you want to establish a business on eBay and sell on the platform for the long eBay accounts are suspended, some sellers opt to open or purchase a stealth account — another eBay account that’s unconnected to the seller’s initial one — from a third party. This provides the seller with another way to sell on eBay during their suspension because the stealth account isn’t associated with the seller’s name, address, IP address, or banking using a stealth account isn’t necessarily an easy fix for your suspension, for the following reasons:It doesn’t address the issue with your original eBay account. If you fail to follow eBay’s instructions on how to reinstate your account, your original account may be suspended new account could be suspended as well. It’s not uncommon for sellers using stealth accounts to run into the same issues or repeat the same problem that got them suspended in the first place. Setting up or purchasing a stealth account without making necessary changes to abide by eBay’s policies could simply result in another ’ll have to acquire feedback and build your seller reputation all over again. Establishing and maintaining a positive seller reputation is important on eBay because it helps you establish trust among buyers. But if you start selling on a new eBay account, you won’t have received any feedback from other buyers and sellers, making it less likely a shopper will purchase from could catch you using a stealth account. Using a stealth account to get around a suspension could lead to a more severe restriction, including a permanent ban from the Elsewhere in the MeantimeYour eBay account may be suspended only temporarily, but during this period, consider selling your products elsewhere. You’ll keep income flowing during your suspension, and you may discover new marketplaces to continue selling ’s no shortage of online marketplaces for ecommerce businesses to sell their products, but each is unique in its own way. So do your research, look at what features each marketplace offers, and consider both your ecommerce goals and your are a few marketplaces to consider expanding into since you’re already selling on eBay:Amazon: As one of the largest online marketplaces in the world, Amazon is understandably a popular choice for sellers. The ecommerce giant is responsible for 49% of all retail spend in the United States, and small and medium-sized businesses sell more than 4, 000 items per minute on Amazon. However, Amazon’s seller fees are very different from eBay’s, so familiarize yourself with them before you start selling, and consider the pros and cons of selling on both eBay and Amazon covered in this: Nearly 93% of the products available on are part of Walmart Marketplace, which allows third-party sellers to sell their items and reach the retail giant’s millions of customers worldwide. And Walmart is a popular choice for eBay sellers. In fact, 65% of sellers use both eBay and Walmart to sell their products. Learn how to get started selling on Walmart While it’s a smaller marketplace than Amazon or Walmart, has its appeal. Because of the marketplace’s size, getting exposure for your products can be easier because you’re not competing against millions of other sellers. Also, Jet has a repeat-buyer rate of 23%, which is higher than both eBay and Amazon. Here’s what to consider before you start selling on you’re going to be selling products across multiple marketplaces, consider using Sellbrite to stay organized, track inventory across channels, and improve efficiency by creating reusable listing templates, as illustrated spension Isn’t the End of Your Ecommerce SalesWhen eBay places a hold, restriction, or suspension on your account, there’s often an easy fix. You may simply have to verify your information or update your payment method with just a few clicks to be back buying and selling on ever, eBay suspensions due to more egregious violations will take more time and additional steps to fix. To get your account reinstated, you may have to make changes to how or what you sell, and often you’ll simply have to wait out the suspension period.
Frequently Asked Questions about your ebay account is suspended
Why has eBay suspended my account?
Why your account was suspended or restricted You have eBay selling costs to pay. You need to reimburse eBay for a refund or a claim paid to your buyer. You have violated one of our rules or policies. We couldn’t verify your account information.
How do I contact eBay about a suspended account?
If you think your account has been suspended by mistake, you don’t receive instructions on how to reinstate your account, or you’re not sure how to proceed, contact eBay directly for assistance. You can contact eBay by phone at 1-866-540-3229, or you can arrange to have eBay call you.Apr 27, 2020
How do I recover my permanently suspended eBay account?
Basically, you need to either release payment or enter new payment information on your account. Once that happens, your account should be released and ready to use immediately. eBay places these holds on accounts to safeguard themselves.Jul 28, 2021
