Suspended Indefinitely Ebay
eBay Account Suspended Indefinitely—How To Recover It
Getting your account suspended from eBay can be aggravating, even more so if you use this platform to sell and buy products regularly. If you got your eBay account suspended indefinitely and have no idea why that happened, we are here to help you figure it out.
Our guide also explains whether there is a way to appeal your suspension and how DoNotPay can increase the chances of recovering your account.
Why Was Your eBay Account Suspended Indefinitely?
If you made an offense, eBay will not ban you right away. The platform will send you a warning if you:
Fail to pay eBay fees
Fail to verify your account info
Violate its terms of service
Are a subject of security concerns
eBay Account Suspension—Pending Fees
If you are late with your eBay fees payments, you may get suspended. This is usually a temporary suspension. If you fail to pay the fees, it may become indefinite.
eBay Account Suspension—Failed Verification
You can get suspended if you haven’t provided the correct info on your account or eBay wasn’t able to verify it for some reason. Before the suspension, eBay will contact you to ask you for additional information about your identity or business. If your info is still not verified after that, you may get suspended indefinitely.
eBay Account Suspension—Terms of Service Violation
Your account will be suspended if you use eBay for the following activities:
Selling illegal merchandise
Conducting fraudulent activities
Treating and harassing buyers and other sellers
Hiding listings from search results or canceling them
Providing misleading information and relisting items
Selling your eBay account or ID
eBay Account Suspension—Security Concerns
The most common cause for getting your account suspended indefinitely is if it is brought into connection with serious security concerns, such as:
Hacked account
Identity theft
Fraudulent merchandise listings
What Happens When eBay Suspends Your Account Indefinitely?
If eBay suspends your account indefinitely, you will not be able to register for a new account or use the existing one. You will lose eBay privileges, such as:
Bidding, buying, and selling
Leaving feedback
Revising listings or creating new listings
Contacting bidders
Communicating with other users through eBay messages
Depending on the reason for suspension, you may also lose your listing fees.
Can You Appeal Indefinite Account Suspension on eBay?
Whether your account suspension on eBay is temporary or indefinite, you can file an appeal by email. Before that, you will have to understand why you got suspended.
To get your account back, you should read the email eBay sent you to notify you about the suspension carefully. In the email, you will find an explanation and instructions on what to do next.
Depending on the reason for the ban, you will have to do one of the following:
Make a one-time payment—If your account was suspended because you were late with eBay fees payments, you can choose the option Make a one-time payment on the eBay Help page and complete this request
Check if your account was hacked—To check whether your account was hacked, you will have to take a look at your messages. If you are unable to sign in to your eBay account, you should contact the customer service via email or reach out to PayPal. You should get a response within 24 hours
Respond to the suspension email—If the reason for the suspension was not a late payment or hacked account, you can file an appeal by responding to the suspension email eBay sent you
In case eBay is taking too long to respond to your appeal, send a demand letter via DoNotPay.
Use DoNotPay and Demand That eBay Reviews Your Appeal
If you want to make sure eBay pays attention to your appeal and processes it within a certain deadline, use DoNotPay. Our app will create a customized demand letter and send it to eBay in a couple of minutes.
All you need to do is sign up for DoNotPay and:
Select the Unban My Account feature
Enter the name of the platform, your username, and the date you were suspended
Provide the reason for your suspension
Select Sign and Submit
When you complete this process, DoNotPay will produce a letter that will pressure eBay to process your appeal and send you a response within a two-week deadline.
Use DoNotPay To Address Suspensions on Any Platform
If you were suspended or banned from a social media or gaming platform, sign up for DoNotPay and write a request to get unbanned. Our app can also help you with suspensions from other shopping and selling services, such as:
Newegg
Mercari
Shopkick
Etsy
Amazon
Visit our knowledge base and check out the guides we created to help you understand account suspensions and any other issue you may find listed in the table below:
Google Account Suspension
Banned From Instagram
Amazon Suspension Appeal
Xbox One Account Suspended
Reddit Account Suspended
Steam Account Banned
Uber Account Suspended
Pinterest Account Suspended
YouTube Account Suspended
PlayStation Account Suspended
Banned From Facebook
How To Get Unbanned on Omegle
Banned From Twitter
How To Get Unbanned From Tinder
Banned From TikTok
DoNotPay Is an App for Everyone
Whether you need help with drafting paperwork, searching through government databases, or managing your bills, DoNotPay has a feature that’ll make your life easier. The number of features keeps growing, and you can check out a table showcasing some of them:
Solving Legal Issues
Saving Money
Protecting Privacy
Sue anyone in small claims court
Create personalized legal documents
File an insurance claim the easy way
Draft child travel consent forms
Get a tailor-made divorce settlement agreement
Reduce property taxes
Apply for a college fee waiver
Claim warranties fast and easy
Get cash back for gift cards
Find unclaimed money
Put a stop to spam
Get a burner phone number
Block robocalls
Say goodbye to text spam
Prevent stalking and harassment
Protect the copyright of your work
Get More Done With Our Do-It-All Platform
DoNotPay can take care of any daily hurdle you come across. For a small yearly subscription fee, you get access to various features that you’ll find handy on a daily basis. Besides everyday chores, signing up for DoNotPay will help get you:
Free raffle tickets
Chargebacks and refunds from various companies
Practice tests for almost any exam
Professional power of attorney documents
The list could go on for days. You can even get in touch with an inmate or fight for discrimination at your workplace!
Want your issue solved now?
eBay Account Suspended Indefinitely—How To Recover It
Getting your account suspended from eBay can be aggravating, even more so if you use this platform to sell and buy products regularly. If you got your eBay account suspended indefinitely and have no idea why that happened, we are here to help you figure it out.
Our guide also explains whether there is a way to appeal your suspension and how DoNotPay can increase the chances of recovering your account.
Why Was Your eBay Account Suspended Indefinitely?
If you made an offense, eBay will not ban you right away. The platform will send you a warning if you:
Fail to pay eBay fees
Fail to verify your account info
Violate its terms of service
Are a subject of security concerns
eBay Account Suspension—Pending Fees
If you are late with your eBay fees payments, you may get suspended. This is usually a temporary suspension. If you fail to pay the fees, it may become indefinite.
eBay Account Suspension—Failed Verification
You can get suspended if you haven’t provided the correct info on your account or eBay wasn’t able to verify it for some reason. Before the suspension, eBay will contact you to ask you for additional information about your identity or business. If your info is still not verified after that, you may get suspended indefinitely.
eBay Account Suspension—Terms of Service Violation
Your account will be suspended if you use eBay for the following activities:
Selling illegal merchandise
Conducting fraudulent activities
Treating and harassing buyers and other sellers
Hiding listings from search results or canceling them
Providing misleading information and relisting items
Selling your eBay account or ID
eBay Account Suspension—Security Concerns
The most common cause for getting your account suspended indefinitely is if it is brought into connection with serious security concerns, such as:
Hacked account
Identity theft
Fraudulent merchandise listings
What Happens When eBay Suspends Your Account Indefinitely?
If eBay suspends your account indefinitely, you will not be able to register for a new account or use the existing one. You will lose eBay privileges, such as:
Bidding, buying, and selling
Leaving feedback
Revising listings or creating new listings
Contacting bidders
Communicating with other users through eBay messages
Depending on the reason for suspension, you may also lose your listing fees.
Can You Appeal Indefinite Account Suspension on eBay?
Whether your account suspension on eBay is temporary or indefinite, you can file an appeal by email. Before that, you will have to understand why you got suspended.
To get your account back, you should read the email eBay sent you to notify you about the suspension carefully. In the email, you will find an explanation and instructions on what to do next.
Depending on the reason for the ban, you will have to do one of the following:
Make a one-time payment—If your account was suspended because you were late with eBay fees payments, you can choose the option Make a one-time payment on the eBay Help page and complete this request
Check if your account was hacked—To check whether your account was hacked, you will have to take a look at your messages. If you are unable to sign in to your eBay account, you should contact the customer service via email or reach out to PayPal. You should get a response within 24 hours
Respond to the suspension email—If the reason for the suspension was not a late payment or hacked account, you can file an appeal by responding to the suspension email eBay sent you
In case eBay is taking too long to respond to your appeal, send a demand letter via DoNotPay.
Use DoNotPay and Demand That eBay Reviews Your Appeal
If you want to make sure eBay pays attention to your appeal and processes it within a certain deadline, use DoNotPay. Our app will create a customized demand letter and send it to eBay in a couple of minutes.
All you need to do is sign up for DoNotPay and:
Select the Unban My Account feature
Enter the name of the platform, your username, and the date you were suspended
Provide the reason for your suspension
Select Sign and Submit
When you complete this process, DoNotPay will produce a letter that will pressure eBay to process your appeal and send you a response within a two-week deadline.
Use DoNotPay To Address Suspensions on Any Platform
If you were suspended or banned from a social media or gaming platform, sign up for DoNotPay and write a request to get unbanned. Our app can also help you with suspensions from other shopping and selling services, such as:
Newegg
Mercari
Shopkick
Etsy
Amazon
Visit our knowledge base and check out the guides we created to help you understand account suspensions and any other issue you may find listed in the table below:
Google Account Suspension
Banned From Instagram
Amazon Suspension Appeal
Xbox One Account Suspended
Reddit Account Suspended
Steam Account Banned
Uber Account Suspended
Pinterest Account Suspended
YouTube Account Suspended
PlayStation Account Suspended
Banned From Facebook
How To Get Unbanned on Omegle
Banned From Twitter
How To Get Unbanned From Tinder
Banned From TikTok
DoNotPay Is an App for Everyone
Whether you need help with drafting paperwork, searching through government databases, or managing your bills, DoNotPay has a feature that’ll make your life easier. The number of features keeps growing, and you can check out a table showcasing some of them:
Solving Legal Issues
Saving Money
Protecting Privacy
Sue anyone in small claims court
Create personalized legal documents
File an insurance claim the easy way
Draft child travel consent forms
Get a tailor-made divorce settlement agreement
Reduce property taxes
Apply for a college fee waiver
Claim warranties fast and easy
Get cash back for gift cards
Find unclaimed money
Put a stop to spam
Get a burner phone number
Block robocalls
Say goodbye to text spam
Prevent stalking and harassment
Protect the copyright of your work
Get More Done With Our Do-It-All Platform
DoNotPay can take care of any daily hurdle you come across. For a small yearly subscription fee, you get access to various features that you’ll find handy on a daily basis. Besides everyday chores, signing up for DoNotPay will help get you:
Free raffle tickets
Chargebacks and refunds from various companies
Practice tests for almost any exam
Professional power of attorney documents
The list could go on for days. You can even get in touch with an inmate or fight for discrimination at your workplace!
Want your issue solved now?
How I’ve Reinstated My eBay Account After It Got Suspended – CrazyLister
I listed my first ever item on eBay back in August 2008. It was a fake hair straightener sourced from a random Chinese supplier on Alibaba.
hair straightener for China – my first eBay product for sale
I grossed $700 in profit within the first 3 days and was super excited about the new business. A few weeks later, eBay suspended my account for the first and last time.
Lesson learned.
In this post, I’ll share how I got my ebay account reinstated and what you should do (and absolutely not do) if your eBay account gets suspended.
MC113 Your eBay account has been suspended
MC113 eBay note – means your eBay account suspended
Receiving this email from eBay for the first time was an “AHA” moment for me. Up until that moment, I had assumed eBay was the wild west – an unmanaged marketplace where you could sell and buy anything without particular restrictions and rules.
Boy was I wrong… The realization was quick and painful, the message was loud and clear – If I were ever to consider selling on eBay professionally, I’d better obey the platform’s rules and policies.
The reason for the account suspension was very obvious – I was selling a fake item.
If eBay had been awarding medals for “The stupidest seller of the year” I would have definitely made it to the finals, maybe even won. I was actually breaking one of eBay’s most critical policies: “We don’t allow replicas, counterfeit items, or unauthorized copies to be listed on eBay. ”
Yea that’s me back then – selling fake items on eBay
How I un-suspended my eBay account
Searching google for “How to un-suspend an ebay account” results in numerous services / tutorials on how to outsmart eBay with fake identities to reinstate your account – I’ll address these tactics later in the post.
In a nutshell – if you’re looking to build a long-term, sustainable business, avoid opening additional eBay accounts in case your account gets suspended.
What worked for me was simply following the exact instructions from eBay’s email.
In my case, eBay basically asked me to achieve 2 objectives:
Verify my identity to minimize security risks for the marketplace.
Educate me about the violations and the policies.
For identity verification, I had to fax eBay some documents and bills. As for the education part, I had to take a quiz which educated me about the policy I’d violated:
eBay education page regarding the correct way to sell authentic items
Now, some guides out there will encourage you NOT to follow eBay’s instructions, and not to send any identity verification docs, claiming these are sophisticated traps, set to gather information about you so that eBay can better close its gates from you, making sure they can easily identify you if you ever try to open another eBay account.
But that’s not the case.
If you’re a legitimate business, you should not worry about sharing your info with eBay / PayPal or any other service that requires TRUST building. Quite the opposite.
A few years ago we experienced one of our most horrific eBay fails when the Chinese mail system lost some $20, 000 worth of our packages. We got more than 50 eBay and PayPal claims opened against us within a matter of days. The only reason our business survived was because we were 100% transparent with both platforms through our business history and both companies had already learned to know and trust us, so when we told them we were taking full responsibility and working towards resolving the situation for the buyers’ satisfaction – we were actually trusted to do so.
I know of colleagues who didn’t get this level of trust and simply went out of business.
eBay’s mission is to connect shoppers with the most relevant items / sellers for them.
Ensuring a secure marketplace that shoppers feel confident coming back to is a shared interest for all sellers and eBay as a platform.
As a legitimate seller, you want sellers like me (not today… my early days) suspended from selling on eBay. Customers who buy fake / low quality items will not come back to eBay, and you’ll be losing these potential customers.
Economist George Akerlof actually won a Nobel Prize in Economics in 2001 for his work on the subject – “The Market for Lemons: Quality Uncertainty and the Market Mechanism“.
What I’m saying is that if you’re serious about your eBay business, you should build mutual trust with eBay.
eBay sellers must build trust with customer to be successful
Key takeaway: If your account is suspended – be as honest and transparent as possible, provide all and any information that is requested from you. Your goal should be to build a long-term relationship with eBay, and your business success heavily depends on this.
Still, what if you send all the required information and it doesn’t go smoothly, and eBay doesn’t get your selling restrictions lifted? Or if the email doesn’t even contain any action items you can take?
What to do if eBay doesn’t reinstate your account?
The web is full of reports from sellers who failed to get their account reinstated by eBay after sending all the requested documents.
Whenever we had a situation with either eBay or PayPal that required an action on their part like – reinstate the account, lift selling limits, removing an unjustified buyer feedback or relisting a removed listing, we would get on the phone and call them.
We would usually wait for a reply for up to 48 hours after our initial email message and then call.
We would prepare the following info for the call –
Our eBay user ID
The email associated with our eBay account
Case reference number (From the email)
Have the relevant email in front of us
Here is eBay’s customer support number: +1-866-540-3229
We would prepare our homework – Have a list of applicable arguments, backed by the relevant policies. i. e – If we were calling eBay to remove an unjustified negative feedback, we were ready with the relevant eBay policy.
We would keep a professional tone, never raise our voice or take out our nerves on the representative.
We often had to switch reps, hang up and call again – until we got a rep who understood the situation and was willing to help.
eBay uses call centers in the Philippines etc. for support, these reps usually are less familiar with the eBay policies than you are as a seller – so we had to be REALLY patient and often time educate the rep of his own company’s policies.
This is how it is – reps are humans, and they differ in experience and empathy from one another. It was a struggle, and sometimes took hours over the phone.
Quick tip: We actually learned that we could trick PayPal’s automated voice recognition by constantly saying “Agent” – which was the fastest way to speak to a human agent.
With Paypal’s auto reply – repeat the word agent to get to a human rep
In the end, we always got what we wanted by being professionally persistent.
These kinds of struggles are natural filters – if you’re stubborn enough to go through the bureaucracy required to unblock your eBay account, you probably have what it takes to run your own business.
If you are running a legitimate business, It’s usually pretty much guaranteed that you can get your eBay account reinstated. Just don’t give up – if a specific rep is not able to help, ask (politely) to be transferred to a supervisor. Be ready with the required information and documents to present and support your case, show professionalism, make the decision to reinstate your account easy for eBay – show them that you are playing ball and respect the rules.
Giving up and using “stealth” tactics to reinstate your eBay account
There are tons of “eBay stealth” sites, forums and manuals, which promise to help you come up with a new identity so you can start fresh on eBay.
There are even books, (Ironically) sold on Amazon who promise to do just that –
eBook – How to get back on eBay after a suspension.
You’ll see hundreds of testimonials from happy sellers who got back on eBay using fake ID’s / addresses / IP’s / PayPal accounts etc.
Contrary to popular belief, eBay allows a business to have multiple accounts –
Guidelines to using multiple ebay accounts
I recently got to know a CrazyLister user who has 18(!! ) eBay accounts connected to the app –
this user has 18 eBay accounts connected to CrazyLister
There are legitimate reasons for having multiple accounts, for example dedicating separate accounts per line of products.
As you can see, what eBay doesn’t allow is opening a new account as a way to avoid an account suspension.
I’ll make it really easy for you – If you are selling on eBay as a hobby, go ahead and follow the stealth tactics. It’s definitely possible to outsmart eBay in the short-run, leave your suspended eBay account behind and start with a new one.
I personally know a handful of sellers who have dedicated devices, Internet service providers, and use the identities of friends and family to have multiple, unconnected eBay accounts.
However, they operate in fear and constant paranoia – they need to dedicate attention and energy to make sure they never make a mistake, which may allow eBay to inter-connect their accounts to the suspended eBay account, and subsequently suspend ALL of their accounts altogether.
Here is a very typical (and sad) case of how a seller who was not familiar with how eBay worked, got herself and her friend suspended from eBay –
eBay suspended account – seller’s story
Key takeaway: I would strongly suggest to invest your time in legitimately reinstating your account, rather than trying to outsmart eBay.
Three reasons why eBay may suspend your account
Now let’s take a look at the most common reasons for an eBay account suspension:
Non-payment of eBay fees
Not reimbursing eBay for a refund eBay made to your buyer
A serious violation of one of eBay’s rules and policies
This is the easiest problem to fix – pay your bill and your account will be reinstated.
Usually same as above. eBay took action to keep a shopper happy and protect the eBay brand. They are now requesting you to refund eBay for the refund.
Here are some of the more common policy violations:
VeRO – The Verified Rights Owner (VeRO) Program allows intellectual property rights owners to ask eBay to remove certain listings that offer items or contain materials that infringe on their intellectual property rights. These rights can include trademark, copyright, and/or other legal rights.
Violating VeRO policy repeatedly will make eBay suspend your account.
Listing an item that isn’t allowed, such as a counterfeit/fake item. Yeah, yeah I know, I was a naive newbie…
Using photos that aren’t allowed – “borrowed” from another seller for example.
Circumventing eBay feedback – for example offering a partial refund in exchange for a positive feedback.
Avoiding eBay fees – i. e. offering the shopper to finalize the transaction off of eBay.
Action plan – step by step guide to reinstate your suspended eBay account
Let’s sum it all up to an actionable steps:
Take a breath! I started my eBay journey with a suspended account for a blunt policy violation. I ended up growing a $100K+ a month eBay business, winning multiple eBay awards and lecturing at eBay events. It’s ok to make a mistake! As long as you learn your lesson and correct your mistakes.
Sometimes your account gets suspended because you have a crisis in your personal life, s#*t happens, we’re all human, not excluding eBay’s trust & safety department.
Find out the exact reason for your eBay account suspension by carefully reading the email.
Do your homework – meticulously inspect the instructions in the email and follow them exactly. It’s the time to be professional, transparent and honest. If you’ve made a mistake, admit, apologize and show eBay you’re cooperating and provide them all the requested information, help eBay build their trust in you. Don’t pretend to be naive, that won’t earn you trust points.
In case eBay doesn’t get back to your suspension appeal within 48 hours, call eBay’s support at: +1-866-540-3229. Keep a professional, calm tone – you’re a legitimate business, resolving a conflict with your business partner.
Remember: eBay needs sellers just as much as sellers need eBay.
If the phone call doesn’t help – return to step #4.
I know it sounds stupid, but that’s the best thing you can do – be professionally persistent, until you straighten things out with eBay.
Two more important points:
Avoid opening a new eBay account to overcome a suspension – Think of eBay as your business partner, trying to mislead your partner will never end up in anything good.
On the other hand – building a strong mutual trust with eBay is a very powerful business advantage, and retrospectively looking at all of our struggles, it was definitely worth the effort.
Make sure to carefully read policy update emails from eBay (a recent important eBay update included new links policy). eCommerce and eBay are constantly renewing. That’s the game – and if you want to stay in play, you MUST adapt.
Same goes for us as technology providers for online businesses – We constantly update CrazyLister to ensure 100% compliance with the platforms’ policies. Technology evolves at an ever increasing pace (exponentially), businesses simply must keep up, there’s no other option.
Frequently Asked Questions about suspended indefinitely ebay
Why was my eBay account suspended indefinitely?
You can get suspended if you haven’t provided the correct info on your account or eBay wasn’t able to verify it for some reason. … If your info is still not verified after that, you may get suspended indefinitely.
How do I get my eBay back after indefinite suspension?
In case eBay doesn’t get back to your suspension appeal within 48 hours, call eBay’s support at: +1-866-540-3229. Keep a professional, calm tone – you’re a legitimate business, resolving a conflict with your business partner.Nov 16, 2017
Is eBay suspension permanent?
Suspensions due to misunderstanding can be overturned. However, if not removed, seller account suspension can be permanent. Suspended accounts cannot sell on eBay. Further, bidders can retract their bids, but the suspended account can’t contact the bidder in the message or reply to their questions.Mar 7, 2019