Stubhub Cok
How to Request a Stubhub Refund [98% Success] – DoNotPay
StubHub is an eBay-owned company that allows people to either buy or sell tickets online. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Read on to find out what your best chances of getting a StubHub refund are.
Does StubHub Give Refunds?
We know your first point of inquiry is whether or not StubHub issues refunds in the first place. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, let’s say. The company prides itself on being a Fan-to-Fan service. Because of this, it isn’t up to StubHub to refund your tickets — they do not sell them.
The company has a policy that protects buyers and demands ticket sellers to return money in some instances. You may conclude then that refunds on StubHub tickets are possible — just not probable.
Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet!
Let’s dive into it right away. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Whatever way you choose to deal with StubHub yourself, you’re sure to lose time, nerves, and patience. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund.
DoNotPay doesn’t care about that. Our robot lawyer faxes your refunds no matter what they are for — and StubHub is no exception. All you need to do is follow these short steps below:
Log into DoNotPay from any web browser
Enter the payment method you used for your tickets
Specify it’s StubHub you want a refund from
Give us your email and date of birth details
Voilà! With only these four steps, your refund request is faxed. DoNotPay records the details of your purchase to boost your chances of winning the refund.
How to Get a Refund on StubHub Manually
It is possible to request a refund on a purchased StubHub ticket manually. Even though refund policies are set according to the individual sellers’ terms of service, StubHub issues refunds on their own too. There are only two ways to request your refund from them on your own:
Calling StubHub Support
Emailing the company
The StubHub Ticket Refund by Phone
If you think you’re eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. These are the steps to do it:
Gather all the information you have on the purchase
Dial +1 (866) 788-2482
Wait for a StubHub representative to reach you
Explain your case the best you can
Provide the information they might require
If StubHub decides you can be refunded, you’ll probably get an email at some point on how to collect your refund.
The Stubhub Refunds by Email
Another way you might reach the company is by sending them an email. To request your refund in this way, go through the following steps:
Draft your request carefully (including the reason you want a refund and the evidence you can provide)
Send your email to
Be patient until you get a response
StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Keep in mind that you may not be refunded in money.
Can I Request a Refund Via
Yes/No
DoNotPay
Yes
Email
Phone
Letter
No
Website
In person
StubHub Refund Policy
StubHub may not have a traditional policy on returns and refunds, since they’re not the ones who are selling tickets for the live events. The company does have something they term FanProtect Guarantee in its User Agreement. The clause is designed to protect both buyers and sellers.
The StubHub’s FanProtect Guarantee for Buyers
Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations:
Tickets either never reached the buyers or didn’t arrive on time
Events were canceled or postponed
Tickets proved not to be valid at the event
If you are in any of the above situations, you should have a solid chance of being refunded by StubHub.
There are several ways in which the company can choose to refund you, though, and they are as follows:
Giving you cash
Crediting funds back to your card
Rewarding you StubHub coupons
Finding replacement tickets for you
Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. For obvious reasons, this isn’t usually a satisfying compensation.
The last point worth noting is that there isn’t any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you.
Are You Having Trouble Getting in Touch With StubHub?
Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. An email might never be responded to, and the same goes for phone calls. The best-case scenario is that the company will get back at you after hours — in case of phone communication — or even days and weeks of waiting — in case of emails. In other words, when it can be too late to get a refund.
The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue — no matter how long — instead of you! Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it.
Common Issues With StubHub Refunds
StubHub is no stranger to customer dissatisfaction — regarding both sellers and buyers.
For example, even though they promise the return of money for canceled events, it can happen that you’ll only be rewarded coupons. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else.
It also happened that StubHub refused to refund a postponed event on the account that it wasn’t outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too.
Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers.
What if StubHub Cheated You?
If you feel like StubHub cheated you, you could take action against them. DoNotPay can be by your side during the process and help you sue any company in small claims court.
Perhaps It’s Time to Switch to Something Other Than StubHub
From everything we’ve seen, the StubHub customer support is quite thin, to say the least. We do still love going to events and want buying tickets online to be easy and safe. Check out the table below to see the best alternatives to StubHub.
Ticket Exchange Service
Benefits
Ticketmaster
Constant discounts
More event variety than StubHub
Viagogo
International customers (47 currencies available)
A Last Minute Sale option
Vivid Seats
Large businesses as partners
Free listing for sellers
DoNotPay Protects Your Privacy and Finances
Sharing your credit card details online comes with certain risks, and it’s getting more difficult to tell good and bad websites apart. With DoNotPay’s virtual credit card generator, you will be able to protect your identity and bank account from cyber scammers.
Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials.
Check Out Everything DoNotPay Can Do for You
Poor customer service is the biggest pet peeve to DoNotPay. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests.
Hurry up and access DoNotPay from any web browser to check out everything we offer. To give you an example, we go out of our way to sort your issues with:
Robocall harassments
Small claims court appeals
Stalking and harassment
Refund requests for any company
Getting a DMV appointment
Credit cards
Refund requests for flights
Long phone queues with customer services
Speeding ticket appeals
Bills you can’t pay at the moment
Parking ticket appeals
Subscription and membership terminations
Traffic ticket disputes
Want your issue solved now?
How to Contact StubHub – wikiHow
Download Article
StubHub is a company that allows anyone to buy and sell tickets online. When you have general inquiries about their services, there are a few different methods you can use to either find answers to your questions or to contact StubHub to get the personalized answers you need. To reach them right away, call 1-866-788-2482 if you live in the USA or Canada. When you need to contact StubHub for other types of inquiries, such as press, advertising, or corporate inquiries, it’s important to send your request to the right email address to get in touch with the right department.
1
Call to ask questions during business hours. Business hours are 5:00 am-9:00 pm Pacific time on weekdays and 5:00 am-8:00 pm Pacific time on weekends. The different numbers to call from different countries are on the contact page of their website at 1]
The number for the United States and Canada is 1-866-788-2482.
2
Chat to ask questions outside of normal business hours. The chat support is available 24/7 on computers or mobile devices connected to the Internet. Click the chat button on the contact page at to open a pop-up chat window and get started. [2]
You will have to enter your name and zip code to start chatting, as well as select a category and provide details about your inquiry. If you have an order number, you can enter this as well.
3
Check the FAQ page for answers to common questions. Visit the FAQ page at if you have a general inquiry. Choose whether your question is related to buying, selling, mobile ticketing, or your account. [3]
The FAQ page also has a list of the most popular questions and answers, as well as trending questions.
4
Search the StubHub community to find answers to questions from other users. Find people who have had similar experiences or questions on the community forums. Choose from different categories or view the most recently posted discussions.
Questions are often answered by StubHub moderators. Users can also reply to all discussions.
Tip: You can also submit an event request through the StubHub community if you can’t find tickets to a certain event.
Email for press inquiries. This is the email for the StubHub public relations team. Contact them for all press needs including industry updates, sales data, ticketing trends, and live event invites. [4]
If you are press based in the UK, you can email instead.
Send advertising inquiries to This is the email StubHub lists on their contact page for all advertising-related inquiries. They state that they will “get back to you shortly. ”
StubHub is owned by eBay, which is why the email is an eBay email.
Email for corporate inquiries. StubHub Corporate is the B2B portion of StubHub. This is the email to send inquiries to if you want to buy tickets to events for your business.
StubHub Corporate handles things like providing group tickets and VIP experiences for corporations. They also work with travel agencies concierge service to provide customized deals for things like sporting events and concerts.
Tip: Check out the blog on the StubHub Corporate page to get ideas for upcoming events to attend with your business as well as other tips.
Send any physical mail to the corporate office. The corporate office’s address is: 199 Fremont Street, Floor 4, San Francisco, CA 94105. Use this if you ever need to actually mail something to StubHub. [5]
StubHub sales and support are all digitally-based, so it is highly unlikely you would ever need to use snail mail to get in contact with them.
Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
Thanks for submitting a tip for review!
About This Article
Thanks to all authors for creating a page that has been read 13, 597 times.
Did this article help you?
StubHub – Crunchbase Company Profile & Funding
Industries Headquarters Regions San Francisco Bay Area, West Coast, Western USSub-Organization of Founded Date 2000Founders Eric Baker, Jeff FluhrOperating Status ActiveLast Funding Type Venture – Series UnknownAlso Known As LiquidSeatsRelated Hubs StubHub Alumni Founded CompaniesCompany Type For ProfitStubHub is the world’s largest ticket marketplace, enabling fans to buy and sell tickets to tens of thousands of sports, concert, theater and other live entertainment events. StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. The company’s unique online marketplace, dedicated solely totickets, provides all fans the choice to buy or sell their tickets in a safe, convenient, and highly reliable environment. All transactions are processed and delivered by StubHub and backed by the company’s FanProtect™ Guarantee. Company partners include the San Francisco Giants and University of Texas, along with over 60 teams in the NFL, MLB, NBA, NHL, MLS and NCAA, complemented with companies such as ESPN, AEG,, and ubHub is an eBay company (NASDAQ: EBAY).
Frequently Asked Questions about stubhub cok
How do I contact StubHub?
Dial +1 (866) 788-2482. Wait for a StubHub representative to reach you….The Stubhub Refunds by EmailDraft your request carefully (including the reason you want a refund and the evidence you can provide)Send your email to [email protected] patient until you get a response.
How do I contact StubHub for refund?
Interactive chat Get help from our virtual assistant or connect with our agents to get help with your issue.
Can I chat with StubHub?
To reach them right away, call 1-866-788-2482 if you live in the USA or Canada. When you need to contact StubHub for other types of inquiries, such as press, advertising, or corporate inquiries, it’s important to send your request to the right email address to get in touch with the right department.
