Seller Suspended On Ebay
Account holds, restrictions, and suspensions | eBay
We may occasionally restrict or suspend accounts to protect our community. If you’re a seller, your payouts will be placed on hold until your restriction or suspension is lifted. If your eBay account is restricted or suspended, we’ll email you with the steps you need to take to have your account we believe your account has been accessed by a third party, we’ll place a temporary block on your account for your safety. For more information on what to do next, see how to get help with a hacked account
If we’ve placed a hold, restriction, or suspension on your account, we’ll send you an email explaining what happened and what you need to do to get your account back. You’ll find a copy of this message in your Messages.
Why your account was suspended or restricted
Holds, restrictions, or suspensions are usually placed on accounts for one of the following reasons:
You have eBay selling costs to pay
You need to reimburse eBay for a refund or a claim paid to your buyer
You have violated one of our rules or policies
We couldn’t verify your account information
How to have your account reinstated
Getting your account reinstated may be as simple as waiting for a temporary suspension to finish, making changes to your listings, or sending us some more information-it depends on the reason we suspended your account. The full details will be in the message we’ve sent you.
If your account was restricted or suspended because of outstanding seller costs or a refund reimbursement, you can make a one-time payment to resolve the issue. When we receive your payment, your account will be reinstated.
To make a one-time payment:
Go to Payments – opens in new window or tab in My eBay or Seller Hub.
Select One-time payment to make a payment
Aternatively you can add a new payment method
If eBay doesn’t currently manage your payments, you may also need to complete seller registration before your account will become fully reinstated.
Tip
Most account restrictions or suspensions can be resolved by making a one-time payment or by following the steps we gave you in the email in your Messages.
What happens while an account is suspended
When your eBay account is suspended, you won’t be able to:
bid, buy, or sell
leave feedback
create new listings or revise existing listings
contact bidders
reply to your eBay messages
receive payouts
If you’re a seller, your payouts will be placed on hold until the hold, restriction or suspension on your account is lifted.
Any bidders on your existing listings can retract their bids. When your account is reinstated, you’ll be able to leave feedback for any transactions you completed in the previous 30 days.
Depending on why your account was suspended, we may end listings early. If we remove listings because of a policy violation, eligibility for a fee credit will depend on the situation and any previous policy violations will be taken into account. These credits can be viewed by going to Payments within My eBay or Seller Hub. Keep in mind that listing fees can be forfeited too, depending on the reason for suspension.
Account verification holds
When you start selling on eBay, we need to confirm your identity and checking account details so you can receive your payouts. We may place a temporary hold on your account until we can verify your details. Once verification is complete, we’ll email you to let you know has been lifted and you can start selling.
Fake account hold and suspension notices
Watch out for spoof (fake) emails about account holds or suspensions. To confirm that an email was sent from eBay, check your eBay Messages – opens in new window or tab. If you can’t find a copy of the email there, then it wasn’t from eBay. Learn how to recognize spoof emails.
What to Do if My eBay Seller Account Is Blocked
eBay policies are simple and clear and most members follow them faithfully and easily. However, there may be situations where eBay has to occasionally restrict or suspend accounts to protect the community. If your eBay account is restricted or suspended, eBay will email you explaining what happened and what you need to do to get your account back. You’ll find a copy of this message in your Messages on your account was suspended or restrictedHolds, restrictions, or suspensions are usually placed on accounts for one of the following reasons:You have eBay fees to payYou need to reimburse eBay for a refund it made to your buyerYou have violated one of eBay’s rules or policiesWe couldn’t verify your account informationYou need to update your payment methodWhen creating an eBay account, make sure that all your information is correct and up-to-date with your PayPal account details. Otherwise, eBay may suspend your account and ask you to confirm your personal happens while an account is suspendedWhen your eBay account is suspended, you won’t be able to:Bid, buy, or sellLeave feedbackCreate new listings or revise existing listingsContact biddersReply to your eBay messagesAny bidders on your existing listings can retract their bids. When your account is reinstated, you’ll be able to leave feedback for any transactions you completed in the previous 30 pending on why your account was suspended, eBay may end listings early. Keep in mind that listing fees can be forfeited too, depending on the reason for account can be either completely suspended or just restricted. If the account is not suspended, but restricted for selling, you can still buy; if it is restricted for buying, you can still to have your account reinstatedGetting your account reinstated depends on the reason eBay suspended your account. The full details will be in the message eBay’s sent your account was restricted or suspended because of outstanding seller fees or a refund reimbursement, you can make a one-time payment to resolve the issue. When we receive your payment, your account will be make a one-time payment:Go to Account in My Payment methods for seller fees, select One-time payment, and follow the security reasons, sometimes eBay blocks accounts and asks you to provide or confirm personal information. A list of required documents and a download link can usually be found in My eBay > Messages. Such requests may concern proof of identity, address or some of your listings have been deleted and your account is restricted, do not list these items again. If your listings have not been edited in accordance with eBay Customer Support recommendations, they will be removed again and your account may be suspended eating a new account is not the best way to get back to work on eBay after a blocking. For fraud protection purposes, eBay keeps account related information, including the seller’s name, mail and IP addresses, PayPal account details, etc. This allows tracing the connection of new accounts to those that are subjected to restrictions or suspension. Therefore it is not recommended to create a new account immediately. However, when you solve the suspensions or restrictions, you can create an additional account or open more than one eBay Store. Many sellers do this to split up different kinds of items or keep different financial eBay community has tens of millions of sellers. And eBay understands that every one of them is a real person who can make a mistake or get into an unexpected situation. Don’t be afraid to contact eBay, find out why your account is blocked, show that you understand what went wrong, and are willing to follow the first eBay account suspension for a policy violation is usually not indefinite. However, if you continue to violate the same rules or policies after a warning or temporary restriction, your eBay account may be suspended indefinitely.
How To Open A New EBay Account After Suspension – 4 Easy Steps!
Suspension on eBay sucks.
And when it happens, you need to know how to open a new eBay account after suspension.
You are all excited listing your items, making your profit, and all of a sudden, eBay sends a message telling you that you are suspended, and you can no longer sell on their platform.
Sometimes they give you an explanation.
Other times, they slam their whole policy blah blah blah.
Whatever the reason, you need to know how to open a new eBay account after suspension, so you don’t get totally cut out of the eBay dropshipping experience and the profits that come out of it.
There are several reasons eBay suspends dropshipping accounts, and we will get into that before we tell you how to open a new eBay account after suspension.
Why eBay Suspends Your Account
eBay has a whole lot of terms and user policies that are almost impossible to go through.
I mean, nobody actually sits down to read all the user terms and policies before you click accept.
But what exactly are you accepting to?
First, you accept that all the information you are providing to eBay is completely true, accurate, and up to date.
You are also telling them that you will not default in any of their policies like
Using multiple accounts to extend your predetermined selling limit
Automating your manual dropshipping using API monitor
Continuously listing VeRO products.
The list goes on and on and on.
In some instances, it might just be bans or restrictions; know the difference.
These three are different from suspensions.
Restrictions or hold or bans can be easily resolved with an email or, most times, a phone call to their customer care representative.
It’s not usually a big offense.
It could be a payment method that has expired, or you mistakenly listed a VeRo product for the first time.
When this happens, you can sort this out easily without going through all we are about to show you.
You need to be sure about the nature of the restriction – if it is a permanent suspension or a hold – before you take any step.
However, if it is a permanent suspension, you need to know how to open a new eBay account after suspension.
How To Open A New eBay Account After Suspension
The first thing you need to know before we dive right into it is that if you are permanently suspended, you will not be allowed to create a new account, as seen in the letter above.
eBay has this strict policy that will not allow you to create a new account once they permanently suspend you.
Again, note the word permanently suspend you.
If it is a temporary restriction, they will inform you in the email that you can appeal it if you want.
And you can do that with a phone call or an email back to them.
If it is a permanent restriction, you will not be allowed to create a new account.
If you want to go about it the conventional way to create another account, that account will be blocked because eBay tracks IP addresses.
So if you open a new eBay account with that address, your account will be suspended immediately after you list your first product.
It is a little obvious, but we would like to put it out there that you should not also use your postal address, email address, phone number, and other personal details that you used in the old eBay account to open a new one.
Going back to the question – how to open a new eBay account after suspension – our answer to this is eBay stealth accounts.
Setting Up Your eBay Stealth Account
eBay stealth accounts can be quite tricky to handle, but they are the foundation of the question of how to open a new eBay account after suspension.
If you want to know how to open a new eBay account after suspension, you need to know how to open an eBay stealth account.
An eBay stealth account is a loophole to that condition that if you get permanently suspended, no matter the number of ordinary eBay accounts you open, you will surely get suspended over and over again.
It’s not just that; it also saves you from getting shut down completely in the first place.
That is why we advise dropshippers to have other eBay stealth accounts in addition to their normal eBay account because, if you do get suspended, your other accounts will still be up and running.
Whereas if you just had several normal eBay account, once one of them gets suspended, all of them will automatically be suspended too.
Normal eBay accounts get linked together when you open them under the IP address and contact information you provide in creating them.
However, for eBay stealth accounts, they are entirely separate entities, independent of each other, all run by you.
As a result, when one gets suspended, it will not affect the rest.
All that being said, let’s get into setting up your eBay Stealth account.
Here are the tools you will need.
1) A Virtual Private Server
The first thing you need to do is to get a virtual private server.
Remember we talked about eBay linking all your accounts with your IP address?
Well, a VPS essentially shields you from being detected by eBay’s algorithm.
It is essentially a computer within your computer with its own designated IP address, its own remote desktop, its own cookies, browsing data, etc.
You need this tool to operate your eBay stealth accounts.
A good virtual private server is Kamatera VPS.
2) An email
You need to create a new email address that has no connections with any previous eBay accounts.
3) A Phone service
You need a phone number verified on eBay and, as such, will need a phone number.
Remember, you cannot use any previously used phone numbers, so instead, use an online phone service like textfree.
Opening A New eBay Account After Suspension – Step-By-Step Guide
After getting all the tools highlighted above, follow these steps.
Open a VPS remote desktop following these simple steps.
Create an email on that remote desktop to have a separate unique IP address not connecting to your own original IP address.
Open eBay on the remote desktop and fill in all the information.
Where it gets tricky is the payment method.
Choose either a checking account or a credit or debit card payment method.
Don’t choose PayPal if your original PayPal account was connected to the previously banned account.
If you still want to use PayPal, then buy a stealth PayPal account first.
PS: you can also buy an eBay stealth account if you do not want to go through all this!
Final Words
It is a no-brainer that you need to know how to open a new eBay account after suspension.
Knowing how to open a new eBay account after suspension will come in handy because you can get suspended at any time due to a plethora of reasons.
I hope you enjoyed this piece. Happy Dropshipping!
Frequently Asked Questions about seller suspended on ebay
Why would an eBay seller be suspended?
Why your account was suspended or restricted Holds, restrictions, or suspensions are usually placed on accounts for one of the following reasons: You have eBay fees to pay. You need to reimburse eBay for a refund it made to your buyer. You have violated one of eBay’s rules or policies.
How do I sell after being suspended on eBay?
eBay has this strict policy that will not allow you to create a new account once they permanently suspend you. Again, note the word permanently suspend you. If it is a temporary restriction, they will inform you in the email that you can appeal it if you want.Jan 25, 2021
Is eBay suspension permanent?
Account suspension means you can’t sell, bid, message bidders or leave feedback. Account suspension is reserved only for serious violations such as selling illegal merchandise. … However, if not removed, seller account suspension can be permanent. Suspended accounts cannot sell on eBay.Mar 7, 2019
