How To Open A Ebay Account After Being Suspended
How To Open A New EBay Account After Suspension – KalDrop
Suspension on eBay sucks.
And when it happens, you need to know how to open a new eBay account after suspension.
You are all excited listing your items, making your profit, and all of a sudden, eBay sends a message telling you that you are suspended, and you can no longer sell on their platform.
Sometimes they give you an explanation.
Other times, they slam their whole policy blah blah blah.
Whatever the reason, you need to know how to open a new eBay account after suspension, so you don’t get totally cut out of the eBay dropshipping experience and the profits that come out of it.
There are several reasons eBay suspends dropshipping accounts, and we will get into that before we tell you how to open a new eBay account after suspension.
Why eBay Suspends Your Account
eBay has a whole lot of terms and user policies that are almost impossible to go through.
I mean, nobody actually sits down to read all the user terms and policies before you click accept.
But what exactly are you accepting to?
First, you accept that all the information you are providing to eBay is completely true, accurate, and up to date.
You are also telling them that you will not default in any of their policies like
Using multiple accounts to extend your predetermined selling limit
Automating your manual dropshipping using API monitor
Continuously listing VeRO products.
The list goes on and on and on.
In some instances, it might just be bans or restrictions; know the difference.
These three are different from suspensions.
Restrictions or hold or bans can be easily resolved with an email or, most times, a phone call to their customer care representative.
It’s not usually a big offense.
It could be a payment method that has expired, or you mistakenly listed a VeRo product for the first time.
When this happens, you can sort this out easily without going through all we are about to show you.
You need to be sure about the nature of the restriction – if it is a permanent suspension or a hold – before you take any step.
However, if it is a permanent suspension, you need to know how to open a new eBay account after suspension.
How To Open A New eBay Account After Suspension
The first thing you need to know before we dive right into it is that if you are permanently suspended, you will not be allowed to create a new account, as seen in the letter above.
eBay has this strict policy that will not allow you to create a new account once they permanently suspend you.
Again, note the word permanently suspend you.
If it is a temporary restriction, they will inform you in the email that you can appeal it if you want.
And you can do that with a phone call or an email back to them.
If it is a permanent restriction, you will not be allowed to create a new account.
If you want to go about it the conventional way to create another account, that account will be blocked because eBay tracks IP addresses.
So if you open a new eBay account with that address, your account will be suspended immediately after you list your first product.
It is a little obvious, but we would like to put it out there that you should not also use your postal address, email address, phone number, and other personal details that you used in the old eBay account to open a new one.
Going back to the question – how to open a new eBay account after suspension – our answer to this is eBay stealth accounts.
Setting Up Your eBay Stealth Account
eBay stealth accounts can be quite tricky to handle, but they are the foundation of the question of how to open a new eBay account after suspension.
If you want to know how to open a new eBay account after suspension, you need to know how to open an eBay stealth account.
An eBay stealth account is a loophole to that condition that if you get permanently suspended, no matter the number of ordinary eBay accounts you open, you will surely get suspended over and over again.
It’s not just that; it also saves you from getting shut down completely in the first place.
That is why we advise dropshippers to have other eBay stealth accounts in addition to their normal eBay account because, if you do get suspended, your other accounts will still be up and running.
Whereas if you just had several normal eBay account, once one of them gets suspended, all of them will automatically be suspended too.
Normal eBay accounts get linked together when you open them under the IP address and contact information you provide in creating them.
However, for eBay stealth accounts, they are entirely separate entities, independent of each other, all run by you.
As a result, when one gets suspended, it will not affect the rest.
All that being said, let’s get into setting up your eBay Stealth account.
Here are the tools you will need.
1) A Virtual Private Server
The first thing you need to do is to get a virtual private server.
Remember we talked about eBay linking all your accounts with your IP address?
Well, a VPS essentially shields you from being detected by eBay’s algorithm.
It is essentially a computer within your computer with its own designated IP address, its own remote desktop, its own cookies, browsing data, etc.
You need this tool to operate your eBay stealth accounts.
A good virtual private server is Kamatera VPS.
2) An email
You need to create a new email address that has no connections with any previous eBay accounts.
3) A Phone service
You need a phone number verified on eBay and, as such, will need a phone number.
Remember, you cannot use any previously used phone numbers, so instead, use an online phone service like textfree.
Opening A New eBay Account After Suspension – Step-By-Step Guide
After getting all the tools highlighted above, follow these steps.
Open a VPS remote desktop following these simple steps.
Create an email on that remote desktop to have a separate unique IP address not connecting to your own original IP address.
Open eBay on the remote desktop and fill in all the information.
Where it gets tricky is the payment method.
Choose either a checking account or a credit or debit card payment method.
Don’t choose PayPal if your original PayPal account was connected to the previously banned account.
If you still want to use PayPal, then buy a stealth PayPal account first.
PS: you can also buy an eBay stealth account if you do not want to go through all this!
Final Words
It is a no-brainer that you need to know how to open a new eBay account after suspension.
Knowing how to open a new eBay account after suspension will come in handy because you can get suspended at any time due to a plethora of reasons.
I hope you enjoyed this piece. Happy Dropshipping!
What to Do When eBay Suspends Your Account – The …
Selling on eBay can be a hobby or a full-blown business. If you rely on eBay for income, it can be a devastating blow to have your account suspended. It is why it is very important to educate yourself and understand all of eBay’s policies so you won’t be suspended in the first place. But, in the event your eBay account is placed on hold, restricted, or suspended, there are specific steps you can take to try to have it reinstated. Notice the key word here is “try, ” because there is no guarantee that eBay will reinstate an account.
Holds vs. Restrictions vs. Suspensions
Not all suspensions from eBay are the same. Minor issues, such as expired methods of payment or late payments, are likely to result in your account being placed on hold, and your account can be reinstated as soon as you update your payment method or settle your unpaid bill.
Restrictions are more severe than holds and might be put in place if, for example, you don’t meet minimum performance standards as a seller. For something like that, eBay might restrict you from selling certain items or lower your placement in search results. The only way to lift such a restriction is to meet eBay’s standards.
Suspensions usually occur only in the most egregious cases. For example, selling illegal merchandise or engaging in hate speech is likely to get a seller suspended indefinitely.
Stay Calm and Get the Facts
The first step in attempting to be reinstated on eBay is to identify the problem. If you are new, ignorance is your best defense. You may not have known that using stock photos is not permitted, or that you aren’t allowed to use the word Velcro in your title.
When you receive the notification email, stay calm and read the message carefully. eBay usually explains why an account has been suspended, and likely reasons include:
Not paying fees on time
Payment method is out of date (credit card expired)
Violation of a policy such as VeRO, which involves intellectual property rights
Listing an item that isn’t allowed, such as a counterfeit handbag
Using photos that aren’t allowed (stolen from another user, nonauthorized stock photos)
Offensive material (items including hate speech)
Recalled items
Drugs and drug paraphernalia
Hazardous materials, such as homemade weapons or explosives
Alcohol
Sometimes you don’t know if an item isn’t allowed since it is very difficult to know every single rule on eBay, especially if you are new. You may not know an item you have for sale has been recalled, or you may not know you can’t use stock photos, like pictures of clothing from retail websites.
Fixing the problem may be as simple as removing listings that were recalled in a massive recall of items from a specific company. If it is an easy fix, eBay will explain exactly what you need to do to have your account reinstated.
Call eBay and Discuss
If you don’t see any specific instructions on how to have your eBay account reinstated, don’t make a new account. Instead, call them at 1-866-540-3229 and discuss. Explain that you received the suspension email and are very concerned. It may take talking to several people to get to the right person who can help you. A few tips for talking with eBay customer service representatives:
Gather the facts before you call: Make sure you have the following information before you call so you can easily answer any questions the CSR may have to find your account:eBay user IDEmail associated with your eBay accountDate of the emailReference number in the email (if applicable)Print out of the email for easy referenceRemain calm: eBay CSRs are just regular people like you doing their job and have nothing against you personally. You should act as an investigator here, gathering the facts. Act in a calm, professional, and rational manner. The objective here is to get to someone who can and will help for a supervisor if needed: The CSR who answers your call may not know how to help you. If you haven’t received an answer or acceptable assistance after 10 minutes of speaking to someone, politely ask for a supervisor. Someone more experienced may be needed to help you.
Knowledge of Policies
The best way to handle an eBay suspension is not to get one. Whether you are new to eBay or a seasoned seller, it is beneficial to read the eBay policies to educate yourself on the rules. eBay is an ever-changing universe, and rules change from time to time, so new policies can sneak up on you. Always read email updates from eBay, and check your eBay messages frequently for updates and announcements.
eBay Suspended Your Account? Here’s How to Get Back
If you’re a small business owner selling successfully on eBay, one of your biggest nightmares is likely having your seller account with eBay suspended.
eBay is one of the largest online marketplaces and getting suspended can be potentially devastating for your business. Luckily, there’s something you can do.
This post may have affiliate links, meaning we earn a small commission on purchases through the links (at no extra cost to you). This does not change our opinion but does help support the site. Thank you!
Here’s the low down on why seller accounts get suspended, and more importantly, what you can do about it.
3 Types of eBay Suspensions
First of all, figure out why eBay suspended your seller account. Some reasons are more serious than others. If your account got a violation for late or expired payments, it’s quick and easy to fix. Other violations require more work or may even be irreparable. The three levels are:
Hold — This is the lightest and easiest violation to recover from. Basically, you need to either release payment or enter new payment information on your account. Once that happens, your account should be released and ready to use immediately. eBay places these holds on accounts to safeguard themselves.
Restriction — Restrictions are the medium level of violation and usually apply to sellers who don’t fulfill performance standards. If eBay suspects you of manipulating your search ranking, you’re likely to get a restriction. They also use it to discourage the sale of certain items.
Suspension — This level is for serious violations only. Unlike other violations, you can’t bid, sell products, message bidders, or leave feedback. If you can prove the suspension was made in error, your account may be reinstated. However, your eBay suspended seller account may become permanent if you do not lift the suspension.
Why Has eBay Suspended My Account?
1. Unresolved cases in the Resolution Center While dealing with angry or disappointed customers isn’t fun, you do need to reply and resolve any issues in a timely manner. If you see the same complaints appearing again and again, try to adjust to improve the customer experience — or at least explain the issue better in your listing.
2. Counterfeit / low-quality / stolen products: Are you selling counterfeit or low-quality products? This is an automatic suspension that is very difficult if not impossible to recover from. There are also some items that are prohibited and restricted, these vary by region so it’s wise to review the policy before adding new products.
3. Delayed or slow shipping: In this day and age, customers expect nearly instant satisfaction. If they order a product online, they expect to see it’s shipped and be able to track it within 24 hours. If not, they will start to complain. If you need more shipping time, make it clear on your listing — but also be aware that many customers do not read all the details when placing an order. Work to reduce your shipping delays.
4. Duplicate items from two accounts: There might be a perfectly innocent reason that you’re wanting to sell the same item from two different eBay accounts. However, eBay will suspend your account immediately if they catch you — better not even try.
5. Misleading product descriptions: This one is a little less black and white, but if eBay starts to see multiple complaints, they’re likely to take the buyer’s side. Better to write honest descriptions and take high-quality photos so there are no surprises when the buyer receives the shipment from you. If you’re receiving similar complaints, address it in your description so buyers aren’t disappointed when their product arrives.
How to Recover Your Suspended eBay Account
While hearing eBay has suspended your seller account can be scary, there are steps you can take to reinstate it. The likelihood of getting it reinstated depends largely on the type of violation. If it was an honest mistake, don’t lie. Explain the situation as best you can and be realistic about your plans to fix the problem going forward.
If your suspension is based on blatantly illegal activity — using a fake identity, selling counterfeit products or not fulfilling orders, your chances of getting your seller’s account reinstated are much lower.
In any case, try to deal with the root of the suspension. Setting up a stealth account and continuing to sell might sound appealing but it does nothing to address the issues with your business model.
1. Wait out a short suspension
If you’ve received a short suspension (ranging from a few days to 2-3 weeks) the easiest way to deal with it is just to wait it out. Take the time to figure out how to improve your business practices — don’t just jump in with business as usual when your seller account is reinstated.
If you continue to rack up short suspensions and don’t change your business practices, you’ll soon be facing an indefinite suspension.
Indefinite suspensions can be appealed but you should wait a minimum of a year and have a strong plan of action when you do reattempt it.
2. Clarify Errors
If you truly feel eBay made the suspension in error, contact eBay immediately to explain the situation. eBay usually makes suspensions based on your entire account history rather than one time events.
Even if you can argue that your suspension was based on false information, it’s worth re-examining eBay’s seller policies and seeing if you can pull your business better inline with them.
3. Use Customer Support
While you’re probably upset, remain calm and professional. eBay uses suspensions to protect its marketplace from unscrupulous players. Being flustered or angry on the phone will not help your case. If you’re at the Enterprise or Anchor level, get your dedicated customer support involved.
Have your suspension email handy and ask customer service for an explanation or further details if you’re confused about their decision to suspend you.
To get reinstated, it’s important first to explain the facts, don’t embellish or make yourself look like the victim. Explain what happened and where it went wrong. This might be painful or embarrassing but it’s important that you acknowledge the problem.
The next step is to explain how you resolved the problem in this instance. If it was a customer complaint, how did you rectify it?
Finally, what’s your plan to fix the problem in general? Will you write better product descriptions or get your warehouse to fulfill orders more quickly? Don’t overpromise anything that you can’t or don’t plan to actually implement.
Get advice on how to get back to selling once your account is reinstated. Will you need to update your listings or manage orders differently?
Whatever you do, take their input seriously. Don’t forget to actually implement these changes when your account is reinstated.
Conclusion
In short, your best chance to reinstate an eBay suspended account is to either wait out the suspension or present customer service a compelling case on how you will improve your business practices and customer service. (Then actually do it! )
If you want to refurbish your seller’s reputation show them why they should trust you. Don’t give vague promises but concrete, actionable steps you will be able to implement. Work through your entire process from product listings to order fulfillment, customer service, and returns so you can become a better eBay seller.
Frequently Asked Questions about how to open a ebay account after being suspended
How do I open a suspended eBay account?
If you don’t see any specific instructions on how to have your eBay account reinstated, don’t make a new account. Instead, call them at 1-866-540-3229 and discuss. Explain that you received the suspension email and are very concerned. It may take talking to several people to get to the right person who can help you.Mar 2, 2021
How do I recover my permanently suspended eBay account?
Basically, you need to either release payment or enter new payment information on your account. Once that happens, your account should be released and ready to use immediately. eBay places these holds on accounts to safeguard themselves.Jul 28, 2021
How do I get around a ban on eBay?
Step 1: Open your eBay account suspension email. Step 2: Call the support representatives at 1-866-540-3229. Step 3: Discuss the reason why they have suspended your eBay account. Step 4: Request to talk to their supervisor about the issue if the support representatives can’t solve it.Feb 8, 2021
