How To Find Shopify Ip Address
Troubleshooting – Shopify Help Center
This page was printed on Oct 07, 2021. For the current version, visit
If you need help with your domain, then check whether your question is answered in the FAQ below. If your question isn’t answered on this page, and if you bought your domain through Shopify, then you can contact Shopify support for help with your domain.
Frequently asked questions
What is Shopify’s IP address?
If you use a third-party domain, then Shopify’s IP address is 23. 227. 38. 65. To connect an existing domain, you need to set your A record to Shopify’s IP you buy a domain through Shopify, or transfer your domain to Shopify, then your domain can have any of the following IP addresses:
23. 32
23. 36
23. 65 to 23. 74
Your Shopify domain can switch between these IP addresses at any time. To find your current Shopify IP address, from your Shopify admin, go to Online Store > Domains > DNS Settings and then check the A record section.
How do I transfer my domain out of Shopify?
If you purchased your domain through Shopify and are leaving Shopify, then you must transfer your domain out of your Shopify admin before you can use that domain with another host.
Can I change my domain?
No, your. domain is a URL that acts as a unique identifier for your store and can’t be changed or removed. Customers access your online store using this URL unless you have a custom domain name. If you want a custom URL for your Shopify store, such as, then you can add one to your online store by buying a custom domain.
Can I use more than two domain names for my store?
Yes, you can use up to 10 domains on your Shopify store.
Why hasn’t my site redirected to my custom domain yet?
It can take up to 48 hours for your domain to start working. If it’s been more than 72 hours, contact Shopify Support.
Does Shopify provide email hosting for my custom domain?
No, Shopify doesn’t provide email hosting. However, if you buy a domain name from Shopify, then you can set up an unlimited number of forwarding email addresses on your custom domain and direct them to an email account hosted by a third-party for free.
Can I change the name of a subdirectory, such as /products?
A subdirectory is a section of your main website. It is defined by a / at the end of the domain name, for example,, where /pricing is the subdirectory. Examples of subdirectories on your online store are /collections, /products, and / cannot edit subdirectory names. Regardless of what domain you’re using, the subdirectory names will remain the same.
Do I need to change the TTL number in my DNS settings?
When you’re connecting a domain to Shopify you may see a TTL number in your DNS settings. You do not need to change this number. Use the default setting.
Get help with your third-party domain
Shopify Support can’t help you with a domain that you purchased from a third-party provider, such as GoDaddy. For support connecting a third-party domain to Shopify, contact the domain provider and tell them that:
you want your root domain (your A record) to point to Shopify’s IP address, which is 23. 65
you want your subdomains (your CNAME records) to point to your Shopify-hosted domain, which is
Domains terminology – Shopify Help Center
This page was printed on Oct 12, 2021. For the current version, visit
A domain, or domain name, is the web address or URL that people use to visit your website on the internet. Domain names appear in the address bar of your web browser, such as Chrome, Firefox, Internet Explorer, or help you understand some of the terminology about domains, the following list contains definitions of common terms.
A record
An A record is a DNS setting that checks whether a domain name has a specific IP address associated with it. In this case, you want your A record to point to Shopify’s IP you use a third-party domain, then Shopify’s IP address is 23. 227. 38. 65. To connect an existing domain, you need to set your A record to Shopify’s IP terms: Address record, host record
CAA record
A CAA (Certification Authority Authorization) record is used to specify which certificate authorities are allowed to issue certificates for a domain. A certificate authority (CA) is a trusted entity that issues electronic documents that verify a digital entity’s identity on the Internet.
CNAME record
A CNAME record is a DNS setting that points your subdomains to another domain name. In this case, you want your CNAME record to point to your Shopify-hosted domain by using terms: CNAME resource record, alias
DNS
Domain Name Systems (DNS) is a database of domain names. Every domain has its own DNS entry. Domain Name Systems organize domain names and translate them from words to numbers so you can visit a website without having to memorize its IP address. For example, the IP address for is 23. Typically, this process works quickly in the background. When you connect a third-party domain to your Shopify store, you might need to change your DNS terms: DNS records, DNS settings, resource records, DNS file zone
Domain name
A domain name is the address that people use to visit your website on the internet. Domain names appear in the address bar of your web browser and are linked to specific IP terms: domain
Domain provider
A domain provider is a company that registers your domain name for you. Typically, you purchase a domain on a subscription basis and you pay a regular fee to your domain provider to keep using your domain terms: domain registrar, domain host
Email hosting
Email hosting is a service that enables you to set up a custom email address, and then use it to send and receive email messages. Email hosting isn’t provided on Shopify, but you can connect a third-party email hosting service to your custom domain.
Email forwarding
Email forwarding is a service that enables you to direct an email message that’s sent to one email address to another email address. If you have a Shopify-managed domain, then you can set up an unlimited number of custom domain email addresses that forward to an email account hosted by a third-party. For example, if you own the domain name, then you can create the custom domain email address for your customers to contact and set the forwarding email address to your personal account When customers send an email message to, the email message is forwarded to your existing personal account
HTTP Strict Transport Security (HSTS)
HTTP Strict Transport Security (HSTS) is a web security mechanism that ensures that browsers only connect to your online store over a secure HTTPS connection. Using a secure connection prevents certain kinds of network attacks and helps ensure the safety of your information and your customers’ information. HSTS is always active on your domain for as long as your domain is connected to your Shopify HSTS policy can be set on a domain for a fixed length of time. Shopify’s default length is 90 days. If you remove a domain or leave Shopify entirely, then this policy remains in effect on your domain for an additional 90 days.
ICANN
The Internet Corporation for Assigned Names and Numbers (ICANN) is an organization that governs and manages Domain Name Systems and other internet protocols.
International domain
An international domain is a URL that is specific to a country or region. You can use international domains to display your online store in the languages and currencies that are specific to certain countries or regions. To use international domains, you must be on the Shopify plan or terms: regional domain, regional subdomain
International targeting
International targeting lets you show the correct version of your store to local customers in a specific country or region. For example, if you sell only to customers in the United States, then you can set your store’s target country to the United States. You can set a target country or region for each of your store’s domains or subdomains in Google Search terms: geo-targeting
IP address
An IP address is a unique string of numbers that specifies the location of a computer or device on the internet and distinguishes it from other computers or devices. An IP address is required for one computer to communicate with other devices over the you use a third-party domain, then Shopify’s IP address is 23. To connect an existing domain, you need to set your A record to Shopify’s IP you buy a domain through Shopify, or transfer your domain to Shopify, then your domain can have any of the following IP addresses:
23. 32
23. 36
23. 65 to 23. 74
Your Shopify domain can switch between these IP addresses at any time. To find your current Shopify IP address, from your Shopify admin, go to Online Store > Domains > DNS Settings and then check the A record terms: Internet Protocol address
MX record
An MX record is a DNS setting that points a domain name to a mail server and is used to process emails through your custom domain. You can set up more than one MX record, and add a backup email addresses if you want to make sure that emails reach you if your main email server is terms: Mail Exchange record, Mail eXchanger record, mail server record
Primary domain
In Shopify, your primary domain is the domain name that’s displayed in the address bar while customers browse your online store. You can use your root domain or a subdomain as your primary domain, but you can have only one primary domain for your online default, your primary domain uses the format when you sign up for Shopify. You can’t change your. URL, but you can change the domain that customers use to visit your online store. To change your primary domain, you can buy a custom domain through Shopify or from any third-party domain registrar and connect it to Shopify. After you add a custom domain to Shopify, then you can set your custom domain as the primary domain.
Root domain
A root domain is the domain name that you purchase from your domain provider. A root domain has a top-level domain (TLD) extension such as,, or, but it does not contain a prefix such as An example of a root domain is terms: base domain, top-level domain and second-level domain
SPF record
Shopify uses the Sender Policy Framework (SPF) to verify your sender email address for the automatic notification emails that your customers receive. Adding the Shopify SPF records to your DNS settings can help prevent notification emails from being flagged as spam, removes the via Shopify note from the sender information, and displays your sender email address instead of in the sender field.
DKIM record
Shopify uses the Domain Keys Identified Mail (DKIM) email authentication technique to sign emails with a digital signature. This allows the receiver to check that an email message was sent and authorized by the owner of that domain. Adding the Shopify DKIM records to your DNS settings can help prevent notification emails from being flagged as spam.
SSL certificate
An SSL certificate is a security protocol that creates a safe connection between a server and a browser to keep your and your customers’ information secure. In your Shopify admin, you can activate an SSL certificate to encrypt your online store’s content and publish it securely using HTTPS instead of HTTP. When you activate an SSL certificate, the SSL padlock icon appears beside your online store’s URL in the address terms: Secure Sockets Layer
Subdirectory
A subdirectory is a section of your main website. A subdirectory is defined by a / at the end of the domain name. For example, in the URL, /pricing is the subdirectory. A subdirectory is different from a subdomain because it’s used mainly for organizing your website, while a subdomain can take you to an entirely different website. An example of a subdirectory in your online store is /collections.
Subdomain
A subdomain is a subset of your root domain that you add as a prefix to your root domain. For example, in the URL, is the root domain and help. is the subdomain. You can use subdomains to organize your website and make it easier for visitors to find the information that they’re looking for. If you’re on the Shopify plan or higher and you want to sell to customers in multiple countries or regions, then you can use international domains to set up a regional subdomain for every country or region where you have a target market.
Time to Live
The Time to Live (TTL) value of your domain determines how frequently your DNS records are updated. All domain DNS records have a TTL value. For example, if a record has a TTL of 86400 seconds, then it takes up to 24 hours to go into effect. Changing a record’s TTL affects how long it takes any subsequent change to happen.
Top-level and second-level domains
The top-level domain (TLD) and second-level domain are components of the root domain that give hierarchy to the domain structure. For example, in the root domain, the top-level domain is and the second-level domain is shopify.
TXT record
A TXT record is a DNS setting. TXT records contain text information that can be used by services outside of your domain. For example, you might add a TXT record that a third-party service has given you to verify with them that you own the terms: Text record
WHOIS privacy
WHOIS is a service you can use to look up information about the owner of a domain privacy is a service that hides your domain information from a WHOIS lookup and replaces your contact information with contact details. WHOIS privacy lets your personal contact information remain hidden from the public. You can purchase WHOIS privacy from your domain provider for an additional fee. WHOIS privacy is included when you purchase your domain through Shopify.
How to find the IP address of a website or server – Nexcess Support
Learn three methods of finding the IP address of your server or three of the following methods can help you locate the IP address of your server or website. However, in some cases, the IP address given in your Nexcess Welcome Email may not match the IP address given by a lookup service or ping command. This can result from a pending migration, the use of proxy services like CloudFlare, or other your Welcome EmailWe provided your IP address in the Welcome Email you received when first enlisting our services. If you cannot locate this email, then consider one of the other options below or contact our support a lookup serviceWe host a global DNS checker on our website. To identify your domain’s IP address:
In the Domain field, enter your domain name.
In the Record Type list, select A.
Click Lookup.
Use the ping commandIf you know how to access your command line or terminal emulator, you can use the ping command to identify your IP address.
At the prompt, type ping, press the spacebar, and then type the relevant domain name or the server hostname.
Press Enter.
For 24-hour assistance any day of the year, contact our support team by email or through your Client Portal.
Frequently Asked Questions about how to find shopify ip address
What is Shopify IP address?
For example, the IP address for shopify.com is 23.227. 38.65 .
How do I find my IP address for my domain?
If you know how to access your command line or terminal emulator, you can use the ping command to identify your IP address.At the prompt, type ping, press the spacebar, and then type the relevant domain name or the server hostname.Press Enter.Oct 9, 2019
How do I find my Shopify DNS?
When it comes to a domain purchased from Shopify, you can access the DNS settings right from your Shopify admin! To do that, head to Online Store>Domains then click on the domain you want to edit, and you’ll see a page where you can hit ‘DNS Settings’.Jun 27, 2018
