How To Contact Ebay About Suspended Account
eBay Suspended Your Account? Here’s What to Do – Business …
Having your eBay account suspended can be a major setback, especially if you rely on the online marketplace for ’s a good idea to familiarize yourself with eBay’s policies to avoid account suspension in the first place. But because these policies are extensive and always changing, even the most conscientious eBay seller can make a mistake that leads to an account hold, restriction, or even your eBay account has been suspended, it’s often only temporary. Here’s what to do to get your account reinstated, as well as some advice to keep the income flowing during your suspension Happens When eBay Suspends Your AccountIf your account is suspended and you have existing listings, you won’t be able to edit them. Bidders will be able to retract any bids they’ve made, and you can’t contact bidders or reply to any questions you receive via eBay Messages until your account is reinstated. Depending on why your account was suspended, eBay may also end your listings early, or, if you’ve committed a policy violation, remove your eBay places a hold, restriction, or suspension on your account, you’ll receive an email informing you of the action that’s been taken against your may be placed on your account for minor issues, such as an expired payment method, and your eBay account will be back in working order as soon as you correct the strictions are a bit more severe and are placed on accounts that aren’t meeting eBay standards. They can result in sellers’ listings being lowered in search results, as well as sellers being restricted from selling certain items or selling on eBay at spensions are the most serious penalty, preventing eBay users from bidding, buying, selling, or leaving feedback until the suspension is lifted. eBay actually suspends accounts for more egregious issues, such as if they’re selling illegal merchandise or they’ve been flagged for suspicious Does eBay Suspend Accounts? eBay suspends accounts to protect their customers and their own reputation. It also helps ensure your reputation as a seller. Just as you must protect your brand and ensure a positive eBay seller reputation in order to buy and sell on the platform, eBay must protect its own brand in order to continue doing an eBay user violates policies, is involved in a string of customer complaints, or engages in illegal activity, it reflects poorly not only on the user but also on eBay itself. And if eBay’s customers don’t trust the marketplace to protect them, they may cease buying and selling on eBay ’s why when eBay becomes aware of an issue with a user, it may place a hold, restriction, or suspension on the account. While there are a variety of reasons eBay does this, here are some of the most common:Nonpayment of eBay feesPayment method on file out of dateFailure to reimburse eBay for a refund it made to your buyereBay unable to verify your account informationViolation of one of eBay’s rules and policies, including the following:Using stock images or manufacturers’ photos in your listingsSelling prohibited items, such as alcoholSelling items that infringe upon someone’s intellectual propertyShipping orders late or uploading tracking information lateHigh transaction defect rate, or the percentage of your transactions that have one or more defectsLow case-resolve rate in eBay’s Resolution CenterLook Out for Fake Suspension NoticesYou may receive fake eBay suspension notices or phishing emails, so before you contact eBay or attempt to make any changes to your account or listings, first ensure that the suspension notice you received is confirm that an email was sent from eBay, check your eBay Messages. If a copy of the notice isn’t in your eBay Messages as well, then the email you received wasn’t sent by how to recognize suspicious emails and how to report them to eBay to Get a Suspended eBay Account ReinstatedWhen your eBay account has been suspended, the steps you must take to get it reinstated depend on the reason why eBay suspended your account in the first place. eBay will email you when this occurs, explaining the reason for the suspension and the steps to take to resolve the issue, which may be as simple as making a payment or updating your example, the most common reason eBay accounts are temporarily suspended is for being delinquent on seller fees, but this suspension will be lifted as soon as you make your payment. To do this, click “My eBay” at the top right of the eBay “Account, ” as illustrated in the screenshot, choose “Seller Account” to view your outstanding here, click to make a one-time payment using your PayPal account or another payment method.
Once these fees have been paid, eBay typically reinstates accounts, allowing you to bid, buy, sell, and leave feedback again, within a matter of eBay will explain, via email, exactly what you must do to get your account up and running again, here’s some general information on three steps you can take when eBay suspends your account. 1. Fix the very first thing to do when eBay notifies you of your account suspension is carefully read the message to determine your next example, if eBay has suspended your account because you violated a policy by using copyrighted photos in your listings, such as images taken directly from the product manufacturer’s website. eBay will outline exactly how to rectify the problem, which may include deleting your listings or simply editing them to remove the copyrighted photos. Another common reason for suspension is a verified rights owner, or VeRO, issue. eBay’s VeRO program permits owners of intellectual property rights to report eBay listings that infringe upon the owners’ rights. In these cases, eBay will often remove your listing and notify you, as well as provide information on how to contact the rights owner for further information. This gives you the opportunity to reach out to the rights owner and perhaps make an agreement with them to allow you to sell the item on ever, if you don’t reach an agreement with the rights owner, a VeRO issue may mean you’ll have to delete or edit your listings to be in compliance with eBay’s you’ve either deleted or edited the problem listings or struck an agreement with the rights owner, contact eBay and communicate that you’ve dealt with the VeRO issue and get your account reinstated. 2. Contact you think your account has been suspended by mistake, you don’t receive instructions on how to reinstate your account, or you’re not sure how to proceed, contact eBay directly for can contact eBay by phone at 1-866-540-3229, or you can arrange to have eBay call you. However, you can speak with an eBay representative only Monday through Sunday between the hours of 5 a. m. and 10 p. Pacific you call, gather all the information you may need to provide to the customer service representative, including your eBay user ID, the email address associated with your account, and the reference number in the suspension email you your call, ask any questions you need in order to understand why your account was suspended. Provide explanations for what went wrong, and explain the steps you’ll take to rectify the problem. eBay prioritizes customer satisfaction, so be polite and professional, and emphasize how the changes you’ll make will not only abide by eBay’s policies but also focus on your you’re an eBay store subscriber at the Anchor or Enterprise level, you’ll have an even easier time getting in touch with an eBay representative because you have dedicated customer support by phone or email anytime. 3. Wait it you can certainly contact eBay, in some instances you may simply have to wait out your suspension your eBay account has been suspended indefinitely — which happens only in severe cases or after multiple violations — eBay consultant Mordechai Epelbaum suggests waiting a year before contacting eBay about the possibility of reinstating your account. “eBay threw you off their system. They are not playing games, ” Epelbaum writes. “They’re not saying that if you call them and hassle them, they might change their mind. They have already resolved to never do business with you again. But, after a year, you might actually have a chance at reinstatement. ”Should You Open a Stealth eBay Account? While it may be tempting, opening a stealth eBay account isn’t a good idea, especially if you want to establish a business on eBay and sell on the platform for the long eBay accounts are suspended, some sellers opt to open or purchase a stealth account — another eBay account that’s unconnected to the seller’s initial one — from a third party. This provides the seller with another way to sell on eBay during their suspension because the stealth account isn’t associated with the seller’s name, address, IP address, or banking using a stealth account isn’t necessarily an easy fix for your suspension, for the following reasons:It doesn’t address the issue with your original eBay account. If you fail to follow eBay’s instructions on how to reinstate your account, your original account may be suspended new account could be suspended as well. It’s not uncommon for sellers using stealth accounts to run into the same issues or repeat the same problem that got them suspended in the first place. Setting up or purchasing a stealth account without making necessary changes to abide by eBay’s policies could simply result in another ’ll have to acquire feedback and build your seller reputation all over again. Establishing and maintaining a positive seller reputation is important on eBay because it helps you establish trust among buyers. But if you start selling on a new eBay account, you won’t have received any feedback from other buyers and sellers, making it less likely a shopper will purchase from could catch you using a stealth account. Using a stealth account to get around a suspension could lead to a more severe restriction, including a permanent ban from the Elsewhere in the MeantimeYour eBay account may be suspended only temporarily, but during this period, consider selling your products elsewhere. You’ll keep income flowing during your suspension, and you may discover new marketplaces to continue selling ’s no shortage of online marketplaces for ecommerce businesses to sell their products, but each is unique in its own way. So do your research, look at what features each marketplace offers, and consider both your ecommerce goals and your are a few marketplaces to consider expanding into since you’re already selling on eBay:Amazon: As one of the largest online marketplaces in the world, Amazon is understandably a popular choice for sellers. The ecommerce giant is responsible for 49% of all retail spend in the United States, and small and medium-sized businesses sell more than 4, 000 items per minute on Amazon. However, Amazon’s seller fees are very different from eBay’s, so familiarize yourself with them before you start selling, and consider the pros and cons of selling on both eBay and Amazon covered in this: Nearly 93% of the products available on are part of Walmart Marketplace, which allows third-party sellers to sell their items and reach the retail giant’s millions of customers worldwide. And Walmart is a popular choice for eBay sellers. In fact, 65% of sellers use both eBay and Walmart to sell their products. Learn how to get started selling on Walmart While it’s a smaller marketplace than Amazon or Walmart, has its appeal. Because of the marketplace’s size, getting exposure for your products can be easier because you’re not competing against millions of other sellers. Also, Jet has a repeat-buyer rate of 23%, which is higher than both eBay and Amazon. Here’s what to consider before you start selling on you’re going to be selling products across multiple marketplaces, consider using Sellbrite to stay organized, track inventory across channels, and improve efficiency by creating reusable listing templates, as illustrated spension Isn’t the End of Your Ecommerce SalesWhen eBay places a hold, restriction, or suspension on your account, there’s often an easy fix. You may simply have to verify your information or update your payment method with just a few clicks to be back buying and selling on ever, eBay suspensions due to more egregious violations will take more time and additional steps to fix. To get your account reinstated, you may have to make changes to how or what you sell, and often you’ll simply have to wait out the suspension period.
How I’ve Reinstated My eBay Account After It Got Suspended – CrazyLister
I listed my first ever item on eBay back in August 2008. It was a fake hair straightener sourced from a random Chinese supplier on Alibaba.
hair straightener for China – my first eBay product for sale
I grossed $700 in profit within the first 3 days and was super excited about the new business. A few weeks later, eBay suspended my account for the first and last time.
Lesson learned.
In this post, I’ll share how I got my ebay account reinstated and what you should do (and absolutely not do) if your eBay account gets suspended.
MC113 Your eBay account has been suspended
MC113 eBay note – means your eBay account suspended
Receiving this email from eBay for the first time was an “AHA” moment for me. Up until that moment, I had assumed eBay was the wild west – an unmanaged marketplace where you could sell and buy anything without particular restrictions and rules.
Boy was I wrong… The realization was quick and painful, the message was loud and clear – If I were ever to consider selling on eBay professionally, I’d better obey the platform’s rules and policies.
The reason for the account suspension was very obvious – I was selling a fake item.
If eBay had been awarding medals for “The stupidest seller of the year” I would have definitely made it to the finals, maybe even won. I was actually breaking one of eBay’s most critical policies: “We don’t allow replicas, counterfeit items, or unauthorized copies to be listed on eBay. ”
Yea that’s me back then – selling fake items on eBay
How I un-suspended my eBay account
Searching google for “How to un-suspend an ebay account” results in numerous services / tutorials on how to outsmart eBay with fake identities to reinstate your account – I’ll address these tactics later in the post.
In a nutshell – if you’re looking to build a long-term, sustainable business, avoid opening additional eBay accounts in case your account gets suspended.
What worked for me was simply following the exact instructions from eBay’s email.
In my case, eBay basically asked me to achieve 2 objectives:
Verify my identity to minimize security risks for the marketplace.
Educate me about the violations and the policies.
For identity verification, I had to fax eBay some documents and bills. As for the education part, I had to take a quiz which educated me about the policy I’d violated:
eBay education page regarding the correct way to sell authentic items
Now, some guides out there will encourage you NOT to follow eBay’s instructions, and not to send any identity verification docs, claiming these are sophisticated traps, set to gather information about you so that eBay can better close its gates from you, making sure they can easily identify you if you ever try to open another eBay account.
But that’s not the case.
If you’re a legitimate business, you should not worry about sharing your info with eBay / PayPal or any other service that requires TRUST building. Quite the opposite.
A few years ago we experienced one of our most horrific eBay fails when the Chinese mail system lost some $20, 000 worth of our packages. We got more than 50 eBay and PayPal claims opened against us within a matter of days. The only reason our business survived was because we were 100% transparent with both platforms through our business history and both companies had already learned to know and trust us, so when we told them we were taking full responsibility and working towards resolving the situation for the buyers’ satisfaction – we were actually trusted to do so.
I know of colleagues who didn’t get this level of trust and simply went out of business.
eBay’s mission is to connect shoppers with the most relevant items / sellers for them.
Ensuring a secure marketplace that shoppers feel confident coming back to is a shared interest for all sellers and eBay as a platform.
As a legitimate seller, you want sellers like me (not today… my early days) suspended from selling on eBay. Customers who buy fake / low quality items will not come back to eBay, and you’ll be losing these potential customers.
Economist George Akerlof actually won a Nobel Prize in Economics in 2001 for his work on the subject – “The Market for Lemons: Quality Uncertainty and the Market Mechanism“.
What I’m saying is that if you’re serious about your eBay business, you should build mutual trust with eBay.
eBay sellers must build trust with customer to be successful
Key takeaway: If your account is suspended – be as honest and transparent as possible, provide all and any information that is requested from you. Your goal should be to build a long-term relationship with eBay, and your business success heavily depends on this.
Still, what if you send all the required information and it doesn’t go smoothly, and eBay doesn’t get your selling restrictions lifted? Or if the email doesn’t even contain any action items you can take?
What to do if eBay doesn’t reinstate your account?
The web is full of reports from sellers who failed to get their account reinstated by eBay after sending all the requested documents.
Whenever we had a situation with either eBay or PayPal that required an action on their part like – reinstate the account, lift selling limits, removing an unjustified buyer feedback or relisting a removed listing, we would get on the phone and call them.
We would usually wait for a reply for up to 48 hours after our initial email message and then call.
We would prepare the following info for the call –
Our eBay user ID
The email associated with our eBay account
Case reference number (From the email)
Have the relevant email in front of us
Here is eBay’s customer support number: +1-866-540-3229
We would prepare our homework – Have a list of applicable arguments, backed by the relevant policies. i. e – If we were calling eBay to remove an unjustified negative feedback, we were ready with the relevant eBay policy.
We would keep a professional tone, never raise our voice or take out our nerves on the representative.
We often had to switch reps, hang up and call again – until we got a rep who understood the situation and was willing to help.
eBay uses call centers in the Philippines etc. for support, these reps usually are less familiar with the eBay policies than you are as a seller – so we had to be REALLY patient and often time educate the rep of his own company’s policies.
This is how it is – reps are humans, and they differ in experience and empathy from one another. It was a struggle, and sometimes took hours over the phone.
Quick tip: We actually learned that we could trick PayPal’s automated voice recognition by constantly saying “Agent” – which was the fastest way to speak to a human agent.
With Paypal’s auto reply – repeat the word agent to get to a human rep
In the end, we always got what we wanted by being professionally persistent.
These kinds of struggles are natural filters – if you’re stubborn enough to go through the bureaucracy required to unblock your eBay account, you probably have what it takes to run your own business.
If you are running a legitimate business, It’s usually pretty much guaranteed that you can get your eBay account reinstated. Just don’t give up – if a specific rep is not able to help, ask (politely) to be transferred to a supervisor. Be ready with the required information and documents to present and support your case, show professionalism, make the decision to reinstate your account easy for eBay – show them that you are playing ball and respect the rules.
Giving up and using “stealth” tactics to reinstate your eBay account
There are tons of “eBay stealth” sites, forums and manuals, which promise to help you come up with a new identity so you can start fresh on eBay.
There are even books, (Ironically) sold on Amazon who promise to do just that –
eBook – How to get back on eBay after a suspension.
You’ll see hundreds of testimonials from happy sellers who got back on eBay using fake ID’s / addresses / IP’s / PayPal accounts etc.
Contrary to popular belief, eBay allows a business to have multiple accounts –
Guidelines to using multiple ebay accounts
I recently got to know a CrazyLister user who has 18(!! ) eBay accounts connected to the app –
this user has 18 eBay accounts connected to CrazyLister
There are legitimate reasons for having multiple accounts, for example dedicating separate accounts per line of products.
As you can see, what eBay doesn’t allow is opening a new account as a way to avoid an account suspension.
I’ll make it really easy for you – If you are selling on eBay as a hobby, go ahead and follow the stealth tactics. It’s definitely possible to outsmart eBay in the short-run, leave your suspended eBay account behind and start with a new one.
I personally know a handful of sellers who have dedicated devices, Internet service providers, and use the identities of friends and family to have multiple, unconnected eBay accounts.
However, they operate in fear and constant paranoia – they need to dedicate attention and energy to make sure they never make a mistake, which may allow eBay to inter-connect their accounts to the suspended eBay account, and subsequently suspend ALL of their accounts altogether.
Here is a very typical (and sad) case of how a seller who was not familiar with how eBay worked, got herself and her friend suspended from eBay –
eBay suspended account – seller’s story
Key takeaway: I would strongly suggest to invest your time in legitimately reinstating your account, rather than trying to outsmart eBay.
Three reasons why eBay may suspend your account
Now let’s take a look at the most common reasons for an eBay account suspension:
Non-payment of eBay fees
Not reimbursing eBay for a refund eBay made to your buyer
A serious violation of one of eBay’s rules and policies
This is the easiest problem to fix – pay your bill and your account will be reinstated.
Usually same as above. eBay took action to keep a shopper happy and protect the eBay brand. They are now requesting you to refund eBay for the refund.
Here are some of the more common policy violations:
VeRO – The Verified Rights Owner (VeRO) Program allows intellectual property rights owners to ask eBay to remove certain listings that offer items or contain materials that infringe on their intellectual property rights. These rights can include trademark, copyright, and/or other legal rights.
Violating VeRO policy repeatedly will make eBay suspend your account.
Listing an item that isn’t allowed, such as a counterfeit/fake item. Yeah, yeah I know, I was a naive newbie…
Using photos that aren’t allowed – “borrowed” from another seller for example.
Circumventing eBay feedback – for example offering a partial refund in exchange for a positive feedback.
Avoiding eBay fees – i. e. offering the shopper to finalize the transaction off of eBay.
Action plan – step by step guide to reinstate your suspended eBay account
Let’s sum it all up to an actionable steps:
Take a breath! I started my eBay journey with a suspended account for a blunt policy violation. I ended up growing a $100K+ a month eBay business, winning multiple eBay awards and lecturing at eBay events. It’s ok to make a mistake! As long as you learn your lesson and correct your mistakes.
Sometimes your account gets suspended because you have a crisis in your personal life, s#*t happens, we’re all human, not excluding eBay’s trust & safety department.
Find out the exact reason for your eBay account suspension by carefully reading the email.
Do your homework – meticulously inspect the instructions in the email and follow them exactly. It’s the time to be professional, transparent and honest. If you’ve made a mistake, admit, apologize and show eBay you’re cooperating and provide them all the requested information, help eBay build their trust in you. Don’t pretend to be naive, that won’t earn you trust points.
In case eBay doesn’t get back to your suspension appeal within 48 hours, call eBay’s support at: +1-866-540-3229. Keep a professional, calm tone – you’re a legitimate business, resolving a conflict with your business partner.
Remember: eBay needs sellers just as much as sellers need eBay.
If the phone call doesn’t help – return to step #4.
I know it sounds stupid, but that’s the best thing you can do – be professionally persistent, until you straighten things out with eBay.
Two more important points:
Avoid opening a new eBay account to overcome a suspension – Think of eBay as your business partner, trying to mislead your partner will never end up in anything good.
On the other hand – building a strong mutual trust with eBay is a very powerful business advantage, and retrospectively looking at all of our struggles, it was definitely worth the effort.
Make sure to carefully read policy update emails from eBay (a recent important eBay update included new links policy). eCommerce and eBay are constantly renewing. That’s the game – and if you want to stay in play, you MUST adapt.
Same goes for us as technology providers for online businesses – We constantly update CrazyLister to ensure 100% compliance with the platforms’ policies. Technology evolves at an ever increasing pace (exponentially), businesses simply must keep up, there’s no other option.
eBay Suspension: what causes it and how to recover – Frooition.com
eBay suspension is every seller’s worst nightmare. Suddenly locked out of a marketplace with 180 million active buyers, results can be devastating. Especially for a business still building itself how can an honest, law-abiding eBay seller avoid suspension? Certainly, prevention is better than cure. That is to say, the best way to avoid suspension is to learn what eBay frowns upon and, well, don’t do of eBay suspensionHoldYour account can be put on hold due to minor issues like late payment or expired payment card. All cases are individual, but accounts on hold are reinstated as soon as you fulfil the criteria specified by strictionAccount restrictions are more serious than holds. Restrictions are reserved for accounts that don’t meet eBay standards. eBay sellers must meet a minimum performance standards. Accounts that don’t will be restricted. Restriction cases vary, but eBay can lower sellers position in the search results or restrict them from selling certain spensionThis is the harshest form of account penalty. Account suspension means you can’t sell, bid, message bidders or leave feedback. Account suspension is reserved only for serious violations such as selling illegal merchandise. In the event of account suspension, you should speak to eBay. Suspensions due to misunderstanding can be overturned. However, if not removed, seller account suspension can be permanent. Suspended accounts cannot sell on eBay. Further, bidders can retract their bids, but the suspended account can’t contact the bidder in the message or reply to their questions. Finally, if your account gets suspended, you should not register a new account. eBay may also suspend other accounts matching any information they have for asons eBay suspends listings and sellersDirecting customers away from eBayIf you want to stay in eBay’s good books, it’s best not to take customers away from them. Links in listings pointing to outside websites are strictly prohibited. If links to other sites are detected, your listings will be taken down. In addition, including phone numbers or using your website address in your listing text or design is not allowed. Similarly, using suffixes such as in your brand name or seller ID will cause eBay to block your secure code in listingseBay places huge importance on security. Policy updates in 2016 banned all active content in eBay listings. This was to improve site Security. Examples of active content include Javascript, Flash, plug-ins and form actions which can be used to create features such as cross-promotion modules or video players. Further improving security, eBay is now a secure site. In January 2019 eBay began blocking listings with content such as images hosted with will suspend listings containing elements of or active content is not always visible, nor are elements, and even if you do find them, removal can be time consuming. If you need help clearing active content or from your listings, you should speak to Frooition about the fast and easy Listing rescue ooition eBay design is eBay certified. All elements, even video, are and totally active content free. Misleading with imagesCustomers heavily rely on images to assess the items before buying. Using stock images for items which are not new and unused, or stealing images from other sellers will get you ’s in your own interest as a seller to create listings with a good range of clear and well-lit photographs that accurately represent the items you are otograph any damage or flaws in an item. Hold or position the item next to other items for scale. Use images to document details. Showing the item from every angle helps to sell more and reduce returns. A full set of clear photographs can also help you if you ever need to contest a customer lling Prohibited, Restricted or counterfeit itemseBay is not the wild west. Sellers should familiarise themselves with which items are restricted by eBay. Some items are completely banned from being sold on eBay, while others may be sold with conditions. For example, devices to pick locks are generally not allowed to be sold on eBay, but antique skeleton keys are permitted for unterfeit items are not welcome on eBay. eBay was one of the first companies to adopt an online process that enables rights owners to report alleged infringements of their intellectual property. Their Verified Rights Owner (VeRO) programme offers intellectual property owners a way to report listings that they believe to infringe on their rights. Over 50, 000 brands are now a part of the VERO programme. VERO has helped to make eBay the most popular marketplace for used designer listing or item using trademarks in an unlawful way will be removed and the seller will usually be suspended. Often for shipping ordersReliability is important. Customers must be able to trust eBay shipping estimates. So, if a seller is often late shipping orders, eBay may restrict or suspend that seller. Dropshippers often have their eBay accounts restricted for this reason. Try to give realistic shipping estimates. Be conservative. It’s always better to under promise and over deliver. In addition, you should work to build a strong relationship with your supplier. Ensure they know just how important fast dispatch is to your business. Further, take their business into account. If you’re buying from China, put your store into holiday mode before the Chinese New Year to prevent unsent orders. A high transaction defect rateA high defect rate often indicates that your customers are not getting what they expected. Firstly, make sure that listings are thorough and honest. There could be a simple mistake in a listing that is causing customers to be unintentionally mislead. Secondly, be pro active with communication. If there’s a problem, it’s best that the customer resolves it with you rather than going to eBay. Lastly, if you do have a transaction defect, address buyer communications quickly and ing to resolve cases in the Resolution CentreWhen a customer is unhappy, swift resolution is best for all parties. Failing to pay refunds, being slow to respond to messages, or being abusive will get a seller suspended from eBay. To stay on the best side of eBay, please your customers and grow your business, the best option is always to deal with customers yourself, avoiding the resolution centre. However, if you do find yourself using the resolution centre, you should answer all messages in there quickly, following any directions given by to do if you’re suspended as a seller or your listings are removedStay calmRead your suspension email closely. If you didn’t receive an email, it may have been blocked by your email provider, so it’s best to go to your eBay account inbox. A suspension message will not always state the reasons for the suspension or detail the evidence that lead eBay to their decision. Or, even if the reasons are stated they may not make much sense to you, especially if you’re new to eBayeBay can fully explain to you what you need to do to get your listings or account reinstated on a phone call. Have your suspension email in front of you for reference when you call. OverviewWhen you’re new to eBay, it’s important to learn about eBay policies. Both new and experienced sellers should keep up to date with new policy developments. Focus on building a long term eBay business through honesty and great service. Don’t try to trick eBay. Ultimately, misusing eBay will only prevent you from building a long term, stable business. If your account gets suspended, speak to a customer care representative. Be as honest and transparent as possible. The customer care representatives are there to help you, and eBay don’t want to restrict good sellers that support the platform and it’s growth.
Frequently Asked Questions about how to contact ebay about suspended account
How do I get my suspended eBay account back?
In case eBay doesn’t get back to your suspension appeal within 48 hours, call eBay’s support at: +1-866-540-3229. Keep a professional, calm tone – you’re a legitimate business, resolving a conflict with your business partner. Remember: eBay needs sellers just as much as sellers need eBay.Nov 16, 2017
Is eBay account suspension permanent?
Suspensions due to misunderstanding can be overturned. However, if not removed, seller account suspension can be permanent. Suspended accounts cannot sell on eBay. Further, bidders can retract their bids, but the suspended account can’t contact the bidder in the message or reply to their questions.Mar 7, 2019
Why has my eBay account been suspended?
Why your account was suspended or restricted You have eBay fees to pay. You need to reimburse eBay for a refund it made to your buyer. You have violated one of eBay’s rules or policies. We couldn’t verify your account information.
