How Do I Speak To Someone At Aliexpress
Aliexpress Customer Service Phone Number (408) 785-5580 …
Aliexpress Phone Numbers and Emails
Customer Service:
(408) 785-5580
Alibaba Group US Office
+8 522 215 5100
Alibaba Group Hong Kong Office
+91 224 233 5233
Alibaba Group India Office
+88 626 602 9888
Alibaba Group Taipei City Office
+865 712 688 8888
Ant Financial Headquarters
+865 718 502 2088
Hangzhou Binjiang Campus
Aliexpress Emails:
Legal
Data Protection
Privacy Inquiries
More phone numbers and emails
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Aliexpress Contact Information
Corporate Office Address:
(Hong Kong Limited)
Hangzhou,
Zhejiang
China
Other Info (opening hours):
Other Location:21 – 23 MILL STREET, SE1 2BE, GB14/F Gangnam Finance Center, 152 Teheran-ro Gangnam-gu, Seoul 06236
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Aliexpress Rating Based on 4. 6K Reviews
Rating details
1. 7
more details
Exchange, Refund and Cancellation Policy
Rating Details
Product or Service Quality
Diversity of Products or Services
Discounts and Special Offers
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Summary of Aliexpress Customer Service Calls
23. 2K
TOTALCALLS
01:47
AVG CALLDURATION
8%
ISSUESRESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Aliexpress Customer Service?
Shipping and Delivery Question:
10h ago
“Not received my order”
11h ago
“I didn’t get my order”
20h ago
“I did not get a refund for an order cancelation”
Refund Question:
5h ago
“Dispute and Refund”
6h ago
“Refund issues”
1d ago
“REFUND”
Request for Information Question:
7h ago
“About my order”
13h ago
“To ask question about a agy trike 3 wheeler to see if this is the entire bike or what”
19h ago
“How can I go by ordering more than one item is the holidays and I have a lot of family”
Payments and Charges Question:
2d ago
“Charges”
5d ago
“Fraudulent charge”
6d ago
“Payment”
Account Question:
14h ago
“Things ordered that i do not want it told me they couldnt be ordered the sytem was down now they have took it out of my account”
“I have ordered some items last October 20th but now I can not get my order in my account. It’s all empty. Please use my email address to locate my account and order”
3d ago
“Something wrong in my acct that’s stopping mail from you from being delivered”
Activation/ Cancellation Question:
22h ago
“I dont want to cancel my order, i didn’t kn it was coming from n have to 30 days”
“Canceled my order”
“Reactivate acount”
Return/ Replace Question:
“Item I have to return”
“My order was returned”
“Problem with my return”
Cards Question:
“My money was taken off my card and i haven’t gotten a email about my order yet”
4d ago
“Took out money off or my card”
“My card was charged for something I didn’t purchased”
Product/ Service Question:
“I placed order and I’m not seeing anything and said delivered”
“I’m order a phone the phone it not working”
“Unsatisfied Damaged Poor Quality Item”
Staff Question:
“Store didn’t send out product and advices me to contact customer service for refund”
“I didn’t yet get my staff”
“Very bad service. ”
Website/ Application Question:
“I got some forgery website link relatwd to aliexpress”
“I am wanting to purchase an item off your website and I am having difficulty”
15d ago
“Fraud on website”
Employment Question:
10M ago
“Seeking employment”
1Y ago
“Becoming a promoter for aliexpress”
Other Question:
“I already paid for my order”
12h ago
“I have a problem with one of the orders”
“I haven’t received my order for 3 months”
About
Aliexpress Delivery Policy
To read more:
Top Aliexpress Services
Shipping Service, Customer Care, Claim
Top Aliexpress Products
Account, Profile, Marketplace
Aliexpress Pros and Cons
Pros:
Low prices, Cheap, Good prices, Free shipping, Prices
Cons:
Customer service, No customer service, Poor support, No way to contact them, Lack of customer care
Related Companies,,,,
Summary
AliExpress is online marketplace. AliExpress is a part of Alibaba Group. The company was established in 2010. Website carries more than 5, 900 products from 44 industries. Its categories include electronics, mobile phones, apparel and accessories, home and garden, health and beauty and much more. The company also offers products directly from Chinese manufacturers, products on wholesale, promotions and dollar deals. AliExpress works with both buyers who purchase a single item and who order items in bulk.
Aliexpress is ranked 114 out of 396 in Auctions and Marketplaces category
Area Served
Europe, Worldwide, USA, Other, Asia, Australia, UK, Canada
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AliExpress Live Chat | Customer Service – GetHuman
How to chat with AliExpress by GetHumanCurrent Wait: 1 mins (avg 1)Hours: Mon-Fri 9am-5pm ESTClick “Chat Now”Why did you want to chat with AliExpress? Topics from recent customer chat windowsorder id **************** *I haven’t received my refund from the seller (Chuangyun have both orders been marked as “frozen” and the disputes I opened have been, one order still says pending but the money came out of my accountHello, I didn’t get a refund for my order, please clarify the problem*thanks*Order ID… *** * ******bersetzungsergebnisse*Hello, **The following buyer sent me wrong and broken… I can’t log in site dissappear and I have orders with uI’ve been trying to place an order and your site won’t allow it, and am waiting for a c… I was wanting to know if there was a way to combine shipping cost if buying from one Day, **I ordered to packages tracking number ********************************** ’s ** day delivery, I ordered it * days ago but it says I will get it * November, njour, J’ai command* en Ao*t dernier une tente de camping lanshan* et un tapis de, *Ich m*chte ein Diadem bei Ihnen bestellen, aber in dem auswahl kann ich meine st… I aM from Jamaica and since about two months ago, no one in the country who are self-pick up the item in Cainiao LockerHelp me with my issueAliExpress Live Support StatisticsLive chat starting point availableNODepartment you chat withCustomer ServiceChat center hoursMon-Fri 9am-5pm ESTBest time to chat3:15pmAverage wait1Current wait1Rank (overall)2Alternate methodsweb or chatQuality of communication47%Quality of help58%Customer votes24, 665Information last updatedWed Oct 27 2021 10:00:00 GMT+0000 (Coordinated Universal Time)Chatting with AliExpress Customer ServiceLive chat with AliExpress by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with AliExpress about. We can usually help ensure a better outcome. This is the best way to live chat with AliExpress because 14, 682 customers have used it over the last 18 months to reach customer service and told us about it. The department that mans the chat windows at are used to handling Missing Order, Problem With a Seller, Refund a Charge, Track a Package, Return an Order and other customer service issues. When you chat with AliExpress agents, they are most likely chatting with you from their call center located in San Antonio, TX or Nicaragua. Live chat is rarely available 24/7, and this department is open Mon-Fri 9am-5pm EST. It’s hard to tell if companies like AliExpress offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting AliExpress with GetHuman and keep sharing with others so we can together make customer service less ntacting AliExpressWhile AliExpress does offer live chat as a way to get help, they do not have a phone number you can call. In total, there are 2 ways to get in touch with them. Since AliExpress does not have a customer service phone number, we strongly recommend using the live chat details above to have a conversation with them about your problem. Know any other ways to contact AliExpress? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other AliExpress and GetHuman affiliated? GetHuman and AliExpress have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!
How to Talk to a Live Person in AliExpress Customer Service
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If you need to speak to a live customer service representative in AliExpress customer service you need to dial 1-408-785-5580. To speak with a live agent, you need to press 2 (for issues about), then press 3 (for any other issues) and stay on the line (typical waiting time is about 15-50 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
If you have a customer service issues about press 1.
If you have a customer service issues about press 2.
To reach live operator press 0.
To be transferred to voice mail system press star.
To repeat this message press 8.
Sub-menu if you press 2:
If you want to know more about you order status press 1.
If you order is cancelled due to security reasons press 2.
If you have any other issues press 3.
AliExpress Customer Service Hours
Live customer service representatives from AliExpress are available 24 hours a day seven days a week.
AliExpress Customer Support Phones
AliExpress Customer Support Phone is 1-408-785-5580. Live customer service representatives from AliExpress are available 24 hours a day seven days a week.
AliExpress Social Networks Customer Service
AliExpress customer service could be contacted via Ring Facebook page. Typically AliExpress customer service representative replies within an hour.
You can also reach AliExpress support via AliExpress Twitter page
You can view latest AliExpress photos on AliExpress Instagram page
AliExpress Mailing Addresses
Corporate Office Address:
(Hong Kong Limited)
26/F, Tower One, Times Square 1 Matheson Street, Causeway Bay
Hong Kong, Hong Kong
Hong Kong
AliExpress Live Chat Support
You can start a live chat session with an AliExpress Support Agent on the AliExpress Support page by clicking the “Online Service” button. To speak with a live agent, you need to log in, then type your question and send a message.
AliExpress support e-mail
For Data Protection send an e-mail to [email protected]
To contact AliExpress via e-mail you need to go to the AliExpress Support page and press the “Survey” button. To send a message, you need to log in to complete the response, then fill the form and press “Submit”.
AliExpress Help Center
You can get more information about AliExpress on the AliExpress Support page.
AliExpress Opening Hours
24 hours a day seven days a week
Frequently Asked Questions about how do i speak to someone at aliexpress
How do I talk to a real person on AliExpress?
If you need to speak to a live customer service representative in AliExpress customer service you need to dial 1-408-785-5580. To speak with a live agent, you need to press 2 (for issues about aliexpress.com), then press 3 (for any other issues) and stay on the line (typical waiting time is about 15-50 minutes).Nov 16, 2020
How do I contact AliExpress about a refund?
How To Make a Refund Claim on Your AliExpress AccountLog in to your AliExpress Account.Click on Orders and find the order you want to get a refund for.Hit Open Dispute.Fill in the information about the order.Add pictures/videos/messages to support your claim.Click on Submit.
How do I contact AliExpress about a dispute?
How to Open the Dispute on AliExpressGo to the “My Orders” section.Select the necessary order.Click “Details”.Click “Open dispute”.Nov 22, 2019
