Err_Ssl_Protocol_Error On Mobile
How to Fix SSL Connection Errors on Android Phones
A quick guide on how to fix SSL connection errors on Android phones.
One of the most common problems on Android devices comes in the form of a browser message that says, “your connection is not private. ” This may be confusing to you because it occurs even on the newest devices with the latest updates and the current OS. It’s not a big deal though, here’s how to fix SSL connection errors on Android phones.
Let’s Start with SSL/TLS Certificates
First a little background. An SSL Certificate, as you may know, is designed to both authenticate the identity of the website you’re visiting – something that is done by the certification authority that issues the certificate and ensures that you know who’s on the other end of your connection – and to encrypt all communication between your browser and the web server.
This is extremely important because, without SSL encryption, all of the communication you’re sending to the web page you’re visiting is out in the open and can be intercepted or manipulated by a third party. With an SSL Certificate, however, that communication is encrypted and can only be decrypted by the website itself.
Browsing without a secure connection is never a good idea.
Now, one last little bit of information for the sake of clarity. SSL is really only the colloquial term for the protocol at this point. SSL stands for Secure Socket Layer, it was the original protocol for encryption but TLS or Transport Layer Security replaced it a while back. They both accomplish essentially the same thing, but at this point, true SSL has been phased out (Android no longer supports SSL 3. 0 – its last iteration) and we’re really talking about TLS Certificates.
How to fix SSL connection errors on Android phones
When you get an SSL Certificate error message on your Android phone there are several ways you can go about fixing the issue. We’ll list five possible fixes. If one doesn’t work, try the next. Eventually, you’ll have the problem corrected.
1. ) Correct the Date and Time on your Android Device
This is a simple fix that may solve this Android error for you immediately. Just make sure your date and time are correct. To do this, go to “Settings” and select “Date & Time. ” From there, simply activate the option for “automatic date & time. ”
2. ) Clear Browsing Data on Chrome
If the Date/Time fix didn’t work, you may need to clear your browsing data. This is another simple process. Start by opening Chrome and then pressing “Menu. ” Go to “Privacy” and select “Settings. ” Then choose “Clear Browsing Data. ” Check all the boxes on the screen and then hit “Clear. ”
3. ) Change WiFi Connection
Try changing the WiFi connection on your device if clearing data and resetting your Time/Date didn’t work. You may be on public WiFi which is notoriously unsecure. Find a private WiFi connection and see if the Android error is fixed.
4. ) Temporarily Disable Antivirus
If you have installed an antivirus or security application on your Android phone, try temporarily disabling it and then start browsing again. Sometimes these apps can interfere with your browser in a way that causes the SSL connection to fail.
5. ) Reset your Android Device
This is the nuclear option, but if all of the other aforementioned suggestions have failed to solve the SSL Certificate error, you may have to reset your device. The first step in this case is to back up your phone, lest you lose all of the things you have stored on it. After that, select “Settings” and then “Backup & Reset. ” Then click “Factory Data Reset. ”
Hopefully, this guide has shown you how to fix SSL connection errors on Android phones, but in the event that it hasn’t we invite you to share your issue in the comments section and we’ll try to help you out with it.
Note: Re-Hashed is a regular weekend feature at Hashed Out where we select an older post to revisit. This week we take a look at the answer to one of the questions we get asked the most: How to fix SSL connection errors on Android phones.
How to Resolve an SSL Connection Error on Android Devices
Facing a pesky SSL error in Android that won’t go away?
Here are a few potential solutions
If you’re using an Android device, it’s likely that you’ve come across the browser message that says, “your connection is not private. ” Once is fine, twice is okay, but it gets really annoying if you face this message every other day. But don’t you worry — we’ve got you covered. We’ve analysed several possible reasons behind this SSL connection error and have come up with a list of solutions you can easily implement.
In this post, we’ve outlined these seven solutions to help you get rid of this pesky SSL connection error. If one doesn’t work, try the next. Eventually, you should be clear of this warning and start loving your device again.
Let’s get started.
7 Ways to Solve Your Android SSL Connection Error
1. Correct the Date & Time on Your Device
This might sound like the easiest and most
obvious solution, but users frequently face this error because they have an incorrect
date and time set. So, the thing that you need to do is set the data and time option
to automatically update. This will ensure that your date and time settings are always
current
2. Clear Browsing Data of Google Chrome
Your browsing history and cache might be
causing you to receive this SSL error. The way to move past this is to delete
the browsing data. Here’s how you can do it:
Open Google Chrome and then go
to to Settings and
select, tap on Clear Browsing
Data. Check all the boxes and select Clear Data.
3. Reset Your Network Settings
Another thing that might be coming in
between you and the website is your network settings. It’s very difficult to
pinpoint it to any single reason and, therefore, we suggest resetting your
network settings. You can do this by going to Settings and then selecting
Network Settings. There, you should find an option that will allow you
to reset the network settings.
4. Deactivate Your Antivirus App
Antivirus app/software is one of the most
common reasons behind the SSL error. Unfortunately, this problem has only one
solution and that, too, is temporary. The solution is to disable your antivirus
and then trying to access your website. Please note, however, that it’s
never a best practice to disable your antivirus solution because it leaves you
vulnerable to threats.
5. Update Your App/Browser
Again, this is a simple solution that’s
easy to overlook, but it could be the very solution that you may be looking for.
Try updating your app/browser and then the website that’s giving you a hard
time.
6. Visit Website in an Incognito/Private Mode
If nothing’s worked till now, this is a
solution that you must try. Although it’s a temporary solution, you should open
the website in the private/incognito window of your browser.
7. Reset Your Device
Now, this is the last resort. So, carefully
consider whether you really want to go for it or not. Resetting your device
would mean losing all the personal data on your device, so make sure that you
back up all your data before thumping the hammer!
To reset your device, go to Settings
and select General Management. There, you’ll next want to choose Reset
and select Factory Data Reset. Once you read through all of the
information on the next screen, select Reset.
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How to Fix SSL Connection Errors on Android Phones
A quick guide on how to fix SSL connection errors on Android phones.
One of the most common problems on Android devices comes in the form of a browser message that says, “your connection is not private. ” This may be confusing to you because it occurs even on the newest devices with the latest updates and the current OS. It’s not a big deal though, here’s how to fix SSL connection errors on Android phones.
Let’s Start with SSL/TLS Certificates
First a little background. An SSL Certificate, as you may know, is designed to both authenticate the identity of the website you’re visiting – something that is done by the certification authority that issues the certificate and ensures that you know who’s on the other end of your connection – and to encrypt all communication between your browser and the web server.
This is extremely important because, without SSL encryption, all of the communication you’re sending to the web page you’re visiting is out in the open and can be intercepted or manipulated by a third party. With an SSL Certificate, however, that communication is encrypted and can only be decrypted by the website itself.
Browsing without a secure connection is never a good idea.
Now, one last little bit of information for the sake of clarity. SSL is really only the colloquial term for the protocol at this point. SSL stands for Secure Socket Layer, it was the original protocol for encryption but TLS or Transport Layer Security replaced it a while back. They both accomplish essentially the same thing, but at this point, true SSL has been phased out (Android no longer supports SSL 3. 0 – its last iteration) and we’re really talking about TLS Certificates.
How to fix SSL connection errors on Android phones
When you get an SSL Certificate error message on your Android phone there are several ways you can go about fixing the issue. We’ll list five possible fixes. If one doesn’t work, try the next. Eventually, you’ll have the problem corrected.
1. ) Correct the Date and Time on your Android Device
This is a simple fix that may solve this Android error for you immediately. Just make sure your date and time are correct. To do this, go to “Settings” and select “Date & Time. ” From there, simply activate the option for “automatic date & time. ”
2. ) Clear Browsing Data on Chrome
If the Date/Time fix didn’t work, you may need to clear your browsing data. This is another simple process. Start by opening Chrome and then pressing “Menu. ” Go to “Privacy” and select “Settings. ” Then choose “Clear Browsing Data. ” Check all the boxes on the screen and then hit “Clear. ”
3. ) Change WiFi Connection
Try changing the WiFi connection on your device if clearing data and resetting your Time/Date didn’t work. You may be on public WiFi which is notoriously unsecure. Find a private WiFi connection and see if the Android error is fixed.
4. ) Temporarily Disable Antivirus
If you have installed an antivirus or security application on your Android phone, try temporarily disabling it and then start browsing again. Sometimes these apps can interfere with your browser in a way that causes the SSL connection to fail.
5. ) Reset your Android Device
This is the nuclear option, but if all of the other aforementioned suggestions have failed to solve the SSL Certificate error, you may have to reset your device. The first step in this case is to back up your phone, lest you lose all of the things you have stored on it. After that, select “Settings” and then “Backup & Reset. ” Then click “Factory Data Reset. ”
Hopefully, this guide has shown you how to fix SSL connection errors on Android phones, but in the event that it hasn’t we invite you to share your issue in the comments section and we’ll try to help you out with it.
Note: Re-Hashed is a regular weekend feature at Hashed Out where we select an older post to revisit. This week we take a look at the answer to one of the questions we get asked the most: How to fix SSL connection errors on Android phones.
Frequently Asked Questions about err_ssl_protocol_error on mobile
How do I fix err SSL protocol error on my phone?
7 Ways to Solve Your Android SSL Connection ErrorCorrect the Date & Time on Your Device. … Clear Browsing Data of Google Chrome. … Reset Your Network Settings. … Deactivate Your Antivirus App. … Update Your App/Browser. … Visit Website in an Incognito/Private Mode. … Reset Your Device.
How do I fix SSL connection error on android?
Start by opening Chrome and then pressing “Menu.” Go to “Privacy” and select “Settings.” Then choose “Clear Browsing Data.” Check all the boxes on the screen and then hit “Clear.” Try changing the WiFi connection on your device if clearing data and resetting your Time/Date didn’t work.
How do I fix SSL error on Iphone?
Stop at any step that resolves the issue.Restart your (perform a soft reset) iPad. … Toggle Airplane Mode OFF, then ON.Reset the iPad’s Wi-Fi settings: Settings > General > Reset > Reset Network Settings.Perform a “Reset All Settings” reset: Settings > General > Reset > Reset All Settings.Nov 24, 2019
