Ebay Restricted My Account
What to Do if My eBay Seller Account Is Blocked
eBay policies are simple and clear and most members follow them faithfully and easily. However, there may be situations where eBay has to occasionally restrict or suspend accounts to protect the community. If your eBay account is restricted or suspended, eBay will email you explaining what happened and what you need to do to get your account back. You’ll find a copy of this message in your Messages on your account was suspended or restrictedHolds, restrictions, or suspensions are usually placed on accounts for one of the following reasons:You have eBay fees to payYou need to reimburse eBay for a refund it made to your buyerYou have violated one of eBay’s rules or policiesWe couldn’t verify your account informationYou need to update your payment methodWhen creating an eBay account, make sure that all your information is correct and up-to-date with your PayPal account details. Otherwise, eBay may suspend your account and ask you to confirm your personal happens while an account is suspendedWhen your eBay account is suspended, you won’t be able to:Bid, buy, or sellLeave feedbackCreate new listings or revise existing listingsContact biddersReply to your eBay messagesAny bidders on your existing listings can retract their bids. When your account is reinstated, you’ll be able to leave feedback for any transactions you completed in the previous 30 pending on why your account was suspended, eBay may end listings early. Keep in mind that listing fees can be forfeited too, depending on the reason for account can be either completely suspended or just restricted. If the account is not suspended, but restricted for selling, you can still buy; if it is restricted for buying, you can still to have your account reinstatedGetting your account reinstated depends on the reason eBay suspended your account. The full details will be in the message eBay’s sent your account was restricted or suspended because of outstanding seller fees or a refund reimbursement, you can make a one-time payment to resolve the issue. When we receive your payment, your account will be make a one-time payment:Go to Account in My Payment methods for seller fees, select One-time payment, and follow the security reasons, sometimes eBay blocks accounts and asks you to provide or confirm personal information. A list of required documents and a download link can usually be found in My eBay > Messages. Such requests may concern proof of identity, address or some of your listings have been deleted and your account is restricted, do not list these items again. If your listings have not been edited in accordance with eBay Customer Support recommendations, they will be removed again and your account may be suspended eating a new account is not the best way to get back to work on eBay after a blocking. For fraud protection purposes, eBay keeps account related information, including the seller’s name, mail and IP addresses, PayPal account details, etc. This allows tracing the connection of new accounts to those that are subjected to restrictions or suspension. Therefore it is not recommended to create a new account immediately. However, when you solve the suspensions or restrictions, you can create an additional account or open more than one eBay Store. Many sellers do this to split up different kinds of items or keep different financial eBay community has tens of millions of sellers. And eBay understands that every one of them is a real person who can make a mistake or get into an unexpected situation. Don’t be afraid to contact eBay, find out why your account is blocked, show that you understand what went wrong, and are willing to follow the first eBay account suspension for a policy violation is usually not indefinite. However, if you continue to violate the same rules or policies after a warning or temporary restriction, your eBay account may be suspended indefinitely.
eBay Account Suspended? Here’s How to Fix it Quickly! | eDesk
In an effort to protect its reputation, as well as its customers, eBay account suspensions are on the rise. For sellers, this means disrupted sales and a whole range of other issues. Unlike on Amazon, suspensions are relatively hard to get on eBay. For this reason, they should be taken very seriously.
Was your eBay account suspended? Find out what’s wrong and how to fix it fast.
Different types of eBay account suspensions
With your eBay account suspended, you can’t sell, bid or contact customers. In fact, you can lose sales because shoppers can retract their bids.
But some eBay account suspensions are worse than others. Listed below are the three different types.
1. Account holds
If your account has been put on hold, don’t panic. This is usually the sign of a minor slip-up.
Holds are often caused by payment issues or the need to verify your account information. As soon as you fix the problem, your account will be reinstated. You’ll be back up and running in no time!
2. Account restrictions
If your seller performance metrics aren’t up to scratch, eBay may implement selling restrictions on your account.
This can prevent you from listing certain products or obtaining eBay’s Best Match position. These restrictions aim to limit your sales until your metrics and service standards improve. eBay doesn’t want to ban you completely, but it doesn’t want too many shoppers at risk of late shipments or cancelled orders.
Sellers should consider this a wake-up call. If you don’t up your game, your account may end up suspended completely.
3. Full suspensions
eBay may implement account suspensions for seven, ten or 30 days – or even indefinitely! A full suspension is usually the outcome of a serious violation of eBay’s rules and policies.
This can also happen if you consistently under-perform. Most often, eBay takes this step after issuing a few warnings. However, sometimes, one case of horrendous customer service is enough to warrant suspension.
Depending on the seriousness of your rule breaking, your listings may end early. Sometimes, listing fees are even forfeited.
One account suspension can also lead to eBay shutting down other accounts associated with your household. If you have a history of receiving warnings or restrictions, this may be your last chance to turn things around before you’re suspended from eBay indefinitely.
Why is my eBay account suspended?
When eBay suspends an account, the seller is usually notified by email. In most cases they will provide details on what you did wrong and how long the suspension will last. Sometimes they’ll even tell you what you need to do to get back selling again! (If you didn’t receive an email, check your messages on My eBay. )
Reasons for suspension vary from forgetting to pay your fees right through to serious breaches of policy. Just recently, eBay suspended hundreds of accounts for price gouging during the Coronavirus pandemic.
Below are seven ways you might have your eBay account suspended:
1. Outstanding payments
If you owe eBay any seller fees or customer reimbursements which they sent out on your behalf, this can lead to temporary suspension of your account.
You may need to make a one-off payment to settle your accounts. Alternatively, you should double check that your automatic payment method isn’t out-of-date.
2. Late shipment of orders
Late shipments are a big no-no. If you send an item after your stated handling time, or it arrives after the estimated delivery date, this will be a mark against your account and could lead to a suspended account on eBay.
eBay will tolerate up to 7% of your orders being late. So be realistic when you state delivery times on your listings and follow best practices for eBay shipping.
3. A high Transaction Defect Rate
Another performance metric you should watch carefully is your Transaction Defect Rate, which must be kept at or below 2%.
This metric isn’t related to defective products. It’s actually refers to the number of transactions a seller has cancelled due to stock shortages or other issues. Do your best to keep listings up-to-date and don’t cancel an order if you can avoid it.
4. Failure to resolve buyer complaints
When customers raise an issue in the Resolution Center, be sure to address it promptly and politely – even if they seem unreasonable.
If they end up referring the problem to eBay and you’re deemed to be responsible, this can really hurt your performance metrics. eBay allows just 0. 3% of cases to close without a resolution. Having an excellent customer service strategy can keep this metric to a minimum and avoid unnecessary complaints to eBay.
5. Manipulating metrics
If you manage to keep your metrics in good shape, you’ll have a lot of happy customers and you may even become a top rated seller.
However, you shouldn’t do anything crazy to get to this point. If you try to manipulate your metrics, this could lead to suspension. Never badger a customer about changing or leaving feedback. Instead, check out our guide on removing negative eBay feedback.
6. Listing prohibited items
This may seem obvious, but sellers might not realize their products aren’t allowed. eBay has a long list of restricted and prohibited items, including:
Drugs and alcohol
Most live animals
Hazardous, counterfeit and substandard products
Recalled items
7. Putting the wrong content in your listings
Offensive material or hate speech are never allowed on eBay. Neither are stock photos or copyrighted materials.
Sometimes it’s easy to get caught out. For example, lots of sellers have been suspended for using the trademarked word ‘velcro’ in their listings. Luckily, this isn’t likely to lead to long-term suspension.
Ensure you put the right content in your listings to avoid eBay account suspension.
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My eBay account is suspended: How do I fix it?
Before taking action, you’ll want to confirm that your suspension notification is the real deal. If it’s out of the blue, it could be a fake!
Watch out for scam emails
To ensure it’s truly from eBay, go to your account and check your messages to see if you received a notification there as well. You can also check your status by clicking ‘Account’ within My eBay.
If it’s a fake, you can report it by forwarding the email to If it’s real, follow these three steps to fix your suspended eBay account.
Step 1: Find out what happened
Read your notification carefully. eBay isn’t going to reinstate your account just because you make an angry call.
Instead, you should breathe and take a moment to assess the situation. Like we said, eBay often provides details on why you were suspended. If you believe there’s been a mistake, you can appeal the decision by replying to the notice and providing evidence of the error. Otherwise, you can move on to the next step.
Additional note: If you have an Enterprise or Anchor subscription, support is part of service so reach out to your account manager for guidance.
Step 2: Fix the issue
Once identified, you should deal with the problem head-on.
If it was a case of using copyrighted or stock photos, remove the offending material. If your metrics were the problem, follow the above advice and change your way of doing business.
Step 3: Get in touch with eBay
Once you’ve made amends, call eBay with your user ID and account suspension reference on hand. They’ll be willing to listen to your request for reinstatement if you can show you’ve taken action.
Even if your suspension isn’t cut short and you have to wait it out. At least, you’ll have a structure in place to prevent it from happening again.
However, in the case of indefinite suspension, eBay probably won’t listen to your appeals for a long time. Instead, it’s best to focus on building sales using other marketplaces before getting in touch.
Final thoughts
Having your eBay account suspended is never good, but it may provide the motivation you need to improve your performance.
You can avoid the stress and drop in sales that comes with account suspension by simply focusing on great service. Although reading up on eBay’s seller policies will help as well!
Account holds, restrictions, and suspensions | eBay
We may occasionally restrict or suspend accounts to protect our community. If you’re a seller, your payouts will be placed on hold until your restriction or suspension is lifted. If your eBay account is restricted or suspended, we’ll email you with the steps you need to take to have your account we believe your account has been accessed by a third party, we’ll place a temporary block on your account for your safety. For more information on what to do next, see how to get help with a hacked account
If we’ve placed a hold, restriction, or suspension on your account, we’ll send you an email explaining what happened and what you need to do to get your account back. You’ll find a copy of this message in your Messages.
Why your account was suspended or restricted
Holds, restrictions, or suspensions are usually placed on accounts for one of the following reasons:
You have eBay selling costs to pay
You need to reimburse eBay for a refund or a claim paid to your buyer
You have violated one of our rules or policies
We couldn’t verify your account information
How to have your account reinstated
Getting your account reinstated may be as simple as waiting for a temporary suspension to finish, making changes to your listings, or sending us some more information-it depends on the reason we suspended your account. The full details will be in the message we’ve sent you.
If your account was restricted or suspended because of outstanding seller costs or a refund reimbursement, you can make a one-time payment to resolve the issue. When we receive your payment, your account will be reinstated.
To make a one-time payment:
Go to Payments – opens in new window or tab in My eBay or Seller Hub.
Select One-time payment to make a payment
Aternatively you can add a new payment method
If eBay doesn’t currently manage your payments, you may also need to complete seller registration before your account will become fully reinstated.
Tip
Most account restrictions or suspensions can be resolved by making a one-time payment or by following the steps we gave you in the email in your Messages.
What happens while an account is suspended
When your eBay account is suspended, you won’t be able to:
bid, buy, or sell
leave feedback
create new listings or revise existing listings
contact bidders
reply to your eBay messages
receive payouts
If you’re a seller, your payouts will be placed on hold until the hold, restriction or suspension on your account is lifted.
Any bidders on your existing listings can retract their bids. When your account is reinstated, you’ll be able to leave feedback for any transactions you completed in the previous 30 days.
Depending on why your account was suspended, we may end listings early. If we remove listings because of a policy violation, eligibility for a fee credit will depend on the situation and any previous policy violations will be taken into account. These credits can be viewed by going to Payments within My eBay or Seller Hub. Keep in mind that listing fees can be forfeited too, depending on the reason for suspension.
Account verification holds
When you start selling on eBay, we need to confirm your identity and checking account details so you can receive your payouts. We may place a temporary hold on your account until we can verify your details. Once verification is complete, we’ll email you to let you know has been lifted and you can start selling.
Fake account hold and suspension notices
Watch out for spoof (fake) emails about account holds or suspensions. To confirm that an email was sent from eBay, check your eBay Messages – opens in new window or tab. If you can’t find a copy of the email there, then it wasn’t from eBay. Learn how to recognize spoof emails.
Frequently Asked Questions about ebay restricted my account
How long will my eBay account be restricted?
eBay may implement account suspensions for seven, ten or 30 days – or even indefinitely! A full suspension is usually the outcome of a serious violation of eBay’s rules and policies. This can also happen if you consistently under-perform. Most often, eBay takes this step after issuing a few warnings.
What does it mean when your eBay account is restricted?
Why your account was suspended or restricted You have eBay selling costs to pay. You need to reimburse eBay for a refund or a claim paid to your buyer. You have violated one of our rules or policies. We couldn’t verify your account information.
