Ebay Account On Hold
Account holds, restrictions, and suspensions | eBay
We may occasionally restrict or suspend accounts to protect our community. If you’re a seller, your payouts will be placed on hold until your restriction or suspension is lifted. If your eBay account is restricted or suspended, we’ll email you with the steps you need to take to have your account we believe your account has been accessed by a third party, we’ll place a temporary block on your account for your safety. For more information on what to do next, see how to get help with a hacked account
If we’ve placed a hold, restriction, or suspension on your account, we’ll send you an email explaining what happened and what you need to do to get your account back. You’ll find a copy of this message in your Messages.
Why your account was suspended or restricted
Holds, restrictions, or suspensions are usually placed on accounts for one of the following reasons:
You have eBay selling costs to pay
You need to reimburse eBay for a refund or a claim paid to your buyer
You have violated one of our rules or policies
We couldn’t verify your account information
How to have your account reinstated
Getting your account reinstated may be as simple as waiting for a temporary suspension to finish, making changes to your listings, or sending us some more information-it depends on the reason we suspended your account. The full details will be in the message we’ve sent you.
If your account was restricted or suspended because of outstanding seller costs or a refund reimbursement, you can make a one-time payment to resolve the issue. When we receive your payment, your account will be reinstated.
To make a one-time payment:
Go to Payments – opens in new window or tab in My eBay or Seller Hub.
Select One-time payment to make a payment
Aternatively you can add a new payment method
If eBay doesn’t currently manage your payments, you may also need to complete seller registration before your account will become fully reinstated.
Tip
Most account restrictions or suspensions can be resolved by making a one-time payment or by following the steps we gave you in the email in your Messages.
What happens while an account is suspended
When your eBay account is suspended, you won’t be able to:
bid, buy, or sell
leave feedback
create new listings or revise existing listings
contact bidders
reply to your eBay messages
receive payouts
If you’re a seller, your payouts will be placed on hold until the hold, restriction or suspension on your account is lifted.
Any bidders on your existing listings can retract their bids. When your account is reinstated, you’ll be able to leave feedback for any transactions you completed in the previous 30 days.
Depending on why your account was suspended, we may end listings early. If we remove listings because of a policy violation, eligibility for a fee credit will depend on the situation and any previous policy violations will be taken into account. These credits can be viewed by going to Payments within My eBay or Seller Hub. Keep in mind that listing fees can be forfeited too, depending on the reason for suspension.
Account verification holds
When you start selling on eBay, we need to confirm your identity and checking account details so you can receive your payouts. We may place a temporary hold on your account until we can verify your details. Once verification is complete, we’ll email you to let you know has been lifted and you can start selling.
Fake account hold and suspension notices
Watch out for spoof (fake) emails about account holds or suspensions. To confirm that an email was sent from eBay, check your eBay Messages – opens in new window or tab. If you can’t find a copy of the email there, then it wasn’t from eBay. Learn how to recognize spoof emails.
Payment holds on your sold items | eBay
We know how important it is for you to receive your money as soon as possible. However, sometimes we need to put a hold on your funds until your transaction is improve your help experience, please sign in to your account.
Payment holds
If your payments are not being managed by eBay yet, we’ll need to place a temporary hold on all of your payments. We typically hold payments for up to 21 days so we can verify that transactions were completed successfully. In some cases we’ll release funds earlier if tracking details are added to the order or if the item is marked as shipped, for example. You’ll find the estimated release date of your payments in My eBay Sold.
Tip
We recommend sending your items as quickly as possible and with tracking – you’ll keep your customers happy, and get the fastest access to your payments.
When funds become available for payout
Here are the time frames when your funds will become available for payout
21 days after the buyer pays, or
6 days after the estimated delivery date (if no was tracking provided but the item was marked as dispatched), or
1 day after confirmed delivery
If no tracking is used, we’ll check for positive feedback after 3 days (to allow sufficient time for the item to be delivered). If positive feedback has been received, you’ll receive the funds within 24 hours. Note: This check is only carried out if no tracking is uploaded. Best practice is to upload tracking so you can receive the funds 1 day after confirmed delivery
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What to Do if My eBay Seller Account Is Blocked
eBay policies are simple and clear and most members follow them faithfully and easily. However, there may be situations where eBay has to occasionally restrict or suspend accounts to protect the community. If your eBay account is restricted or suspended, eBay will email you explaining what happened and what you need to do to get your account back. You’ll find a copy of this message in your Messages on your account was suspended or restrictedHolds, restrictions, or suspensions are usually placed on accounts for one of the following reasons:You have eBay fees to payYou need to reimburse eBay for a refund it made to your buyerYou have violated one of eBay’s rules or policiesWe couldn’t verify your account informationYou need to update your payment methodWhen creating an eBay account, make sure that all your information is correct and up-to-date with your PayPal account details. Otherwise, eBay may suspend your account and ask you to confirm your personal happens while an account is suspendedWhen your eBay account is suspended, you won’t be able to:Bid, buy, or sellLeave feedbackCreate new listings or revise existing listingsContact biddersReply to your eBay messagesAny bidders on your existing listings can retract their bids. When your account is reinstated, you’ll be able to leave feedback for any transactions you completed in the previous 30 pending on why your account was suspended, eBay may end listings early. Keep in mind that listing fees can be forfeited too, depending on the reason for account can be either completely suspended or just restricted. If the account is not suspended, but restricted for selling, you can still buy; if it is restricted for buying, you can still to have your account reinstatedGetting your account reinstated depends on the reason eBay suspended your account. The full details will be in the message eBay’s sent your account was restricted or suspended because of outstanding seller fees or a refund reimbursement, you can make a one-time payment to resolve the issue. When we receive your payment, your account will be make a one-time payment:Go to Account in My Payment methods for seller fees, select One-time payment, and follow the security reasons, sometimes eBay blocks accounts and asks you to provide or confirm personal information. A list of required documents and a download link can usually be found in My eBay > Messages. Such requests may concern proof of identity, address or some of your listings have been deleted and your account is restricted, do not list these items again. If your listings have not been edited in accordance with eBay Customer Support recommendations, they will be removed again and your account may be suspended eating a new account is not the best way to get back to work on eBay after a blocking. For fraud protection purposes, eBay keeps account related information, including the seller’s name, mail and IP addresses, PayPal account details, etc. This allows tracing the connection of new accounts to those that are subjected to restrictions or suspension. Therefore it is not recommended to create a new account immediately. However, when you solve the suspensions or restrictions, you can create an additional account or open more than one eBay Store. Many sellers do this to split up different kinds of items or keep different financial eBay community has tens of millions of sellers. And eBay understands that every one of them is a real person who can make a mistake or get into an unexpected situation. Don’t be afraid to contact eBay, find out why your account is blocked, show that you understand what went wrong, and are willing to follow the first eBay account suspension for a policy violation is usually not indefinite. However, if you continue to violate the same rules or policies after a warning or temporary restriction, your eBay account may be suspended indefinitely.
Frequently Asked Questions about ebay account on hold
What does eBay on hold mean?
If your payments are not being managed by eBay yet, we’ll need to place a temporary hold on all of your payments. We typically hold payments for up to 21 days so we can verify that transactions were completed successfully. You’ll find the estimated release date of your payments in My eBay Sold. …
How do I get my eBay account unblocked?
If your account was restricted or suspended because of outstanding seller fees or a refund reimbursement, you can make a one-time payment to resolve the issue. When we receive your payment, your account will be reinstated. To make a one-time payment: Go to Account in My eBay.
How long is my eBay account suspended for?
Full suspensions eBay may implement account suspensions for seven, ten or 30 days – or even indefinitely! A full suspension is usually the outcome of a serious violation of eBay’s rules and policies. This can also happen if you consistently under-perform. Most often, eBay takes this step after issuing a few warnings.
