How To Know If You’Re Being Throttled
‘Unlimited’ Cellular Data Throttling Investigation – ForThePeople.com
‘Unlimited’ Cellular Data Throttling Investigation
It has been alleged that a number of cell phone providers misled their customers by advertising plans for “unlimited” Internet data that was later slowed down – often to inoperable speeds. Customers are complaining that their cell phone providers are slowing down their Internet speeds without notice after using a certain amount of data in a billing cycle, rendering the devices useless for days or weeks at a time before their next billing cycle begins. At Morgan & Morgan, our lawyers investigated these claims, as we believe these customers may be able to take legal action against their providers.
Is Data Throttling Illegal?
Cell phone providers can legally throttle customers’ Internet speeds to
reduce congestion during peak hours or in densely populated cities;
however, the Federal Trade Commission (FTC) has
said that throttling may become illegal if companies limit their
customers’ Internet speeds in a “deceptive or unfair” fashion, including
by calling a plan “unlimited” and later throttling – or limiting –
users’ data.
AT&T Facing Lawsuit for Throttling Users’ “Unlimited” Data
In October 2014, the Federal Trade Commission (FTC) filed a lawsuit
against AT&T after nearly 200, 000 customers complained that the
company throttled their “unlimited” data plans after they used a certain
amount of gigabytes (GB) in a billing cycle.
The lawsuit alleges that:
Despite advertising certain data plans as “unlimited, ” AT&T failed
to adequately disclose that it would limit or slow down customers’
Internet speeds
AT&T failed to specify when customers’ “unlimited” data would be
throttled
After a certain amount of data (ranging between 3 and 5 GB) was used,
AT&T would slow down Internet speeds
Most “unlimited” data customers were not notified by text message or
email when they were approaching the data usage threshold that would
result in throttling
“Unlimited” data customers had their Internet speeds reduced between
80 and 95 percent during throttling, which often rendered their
devices inoperable for days or weeks until their next billing cycles
began
Customers who canceled their wireless plans with AT&T after having
their “unlimited” data throttled were forced to pay hundreds of
dollars in early contract termination fees
According to the lawsuit, AT&T throttled its customers’ data more
than 25 million times since October 2011, affecting more than 3. 5
million customers. The lawsuit is seeking to stop AT&T from
advertising its data plans as “unlimited” if users will be subject to
reduced Internet speeds after using a certain amount of GB of data per
billing period. Furthermore, the FTC is seeking compensation on behalf
of customers whose “unlimited” plans were throttled and who were forced
to pay contract termination fees when canceling their accounts with
AT&T.
Verizon, T-Mobile, Sprint Throttle “Unlimited” Data, Customers Complain
Consumers are complaining that numerous cell phone providers are
misleading their customers by advertising “unlimited” data that is
subject to throttling. While some customers complain that the throttling
they’ve experienced prevents them from surfing the web and checking
email, others claim that the slow Internet speeds prevent them from
using critical services such as GPS. Furthermore, certain “unlimited”
data customers who use their data while commuting to work complain that
they spend additional money for services such as Netflix and Hulu, but
are prevented from using these features on their cell phones when their
data is throttled.
The following wireless providers have been accused of data throttling:
Verizon Wireless
Sprint
StraightTalk Wireless
Cricket
Net10 Wireless
Solavei
Virgin Mobile
Boost Mobile
MetroPCS
What Is ISP Throttling? Why It Happens & How to Stop It | AVG
What is internet throttling?
Internet throttling is when your internet service provider (ISP) slows down your internet on purpose. They can limit bandwidth whenever they want, and you might not notice. But when Netflix gets choppy or Facebook takes minutes to load, your ISP may be limiting data transmission over your connection.
Slow loading times don’t always indicate internet throttling — you might be browsing during peak hours, or you might need to do some browser maintenance.
But maybe your ISP is deliberately impeding your connection to those sites. This may happen because you visit those sites frequently, or maybe your ISP’s available bandwidth is overloaded and they need to throttle your connection.
Internet throttling violates the principle of net neutrality, which states that ISPs must give equal treatment to all communications over the internet.
In the worst-case scenario, you might be kept from doing your work or other important tasks. What’s more, your ISP can keep providing subpar service with impunity. That’s an anti-consumer business practice, and it keeps the internet from being freely accessible to everyone.
If your internet connection has a real effect on your daily life, you should pay attention to the issue of internet throttling.
How can I tell if my internet is being throttled?
If your internet is slower than normal, especially on certain websites, this may indicate that data throttling is happening on your connection. If you’re experiencing any of the symptoms listed here, ask yourself: Is my internet being throttled?
Your internet has become slower than usual, or your Wi-Fi connection is choppy or broken.
Certain websites or services load slower than others.
Your download speeds are suffering.
Your videos are constantly buffering or lagging.
Some websites seem to be blocked or non-functional.
If you don’t experience slowdowns often, you don’t need to worry about data throttling. But if you do, the next step is to use an internet throttling test, which analyzes your internet speed and lets you know if it’s being messed with. And there are other services that help you spot connection abnormalities.
Here are the three easiest ways to check if your ISP is throttling your internet connection:
Option 1: Use the Internet Health Test to see how your internet performs over a short period of time. This test checks your connection speed to popular access points and detects any unusual slowdowns. Here’s what good results tend to look like:
This test detects whether your ISP is slowing down streaming platforms like Netflix. The ISP can use this tactic as a bargaining chip to get the streaming service to pay them, which is unfair to you.
Option 2: Check if certain ports are blocked. Gamers will want to go to, click Port Scanners, and then click Game Ports. This advice is relevant only if you use an open port while gaming online and have recently begun experiencing issues.
You should worry only if a game you play is coming back with a “Timed-Out” status. The first step in that case is to try port forwarding, if you haven’t done so already.
If you’ve been comfortably using one of these ports, and it suddenly hits you with a “Rejected” status, you might have a problem with throttling.
Option 3: Check if the speed of your internet changes when using a VPN. The simplest way to see if your internet is being throttled is to turn on a VPN (virtual private network) and compare the speed. Though your VPN may slow down your internet slightly, the difference is nothing compared to ISP throttling — and you can always make your VPN connection go faster.
If your internet is faster with your VPN on, your ISP might be throttling your internet. So why don’t you just keep your VPN on all the time? Great question!
Solving content-based ISP throttling is one of the many benefits to using a VPN. A virtual private network also encrypts your data to prevent your ISP from monitoring what you do. Encryption secures your internet browsing, making any connection safe — including unsecured public Wi-Fi networks — as long as you’ve got the VPN turned on.
AVG Secure VPN is carefully designed to give you world-class online security, keep you anonymous while you browse, and bring the whole internet to your fingertips. Try it today with a 7-day free trial.
How to stop internet throttling
You can stop internet throttling by changing your ISP or hiding your internet activity with a VPN. Here are the best ways to stop internet throttling:
Switch to a new internet service provider.
Self-regulate your bandwidth use.
Upgrade your internet plan to a higher data cap.
Use a VPN.
Your ISP might have a policy on network throttling that you can find on their website — look in the terms and conditions for anything that mentions bandwidth limits, data caps, or similar terms. You can also learn about their throttling policies by reading user reviews. If you can’t or don’t want to switch ISPs, use a VPN.
How does a VPN stop internet throttling?
By encrypting your internet connection, a VPN prevents your ISP from monitoring your online activity and throttling you because of it. While your ISP can still impose limits on your total bandwidth use, you’ll no longer need to be worried about your activity compromising your connection.
VPNs are easy to set up, and masking your activity is a surefire way to stop your ISP from limiting your access to certain websites and services. And by hiding your IP address, VPNs open up your streaming and TV options significantly. (If you’re on mobile, check out our guide to setting up a mobile VPN. )
With military-grade encryption, AVG Secure VPN is the best VPN to stop internet throttling. Your internet use will stay hidden, protecting you against content-based internet throttling by your ISP. Whether your ISP is actually throttling your internet or not, go with the option that ensures they won’t.
Why is my ISP throttling my internet?
Your ISP may throttle your internet to try to minimize congestion by managing traffic on its network. Throttling can also happen if you’ve reached your data cap (usage limit) within a given period. Only when throttling is used against you should you do something about it. In the meantime, you can also try boosting your Wi-Fi signal to see if that speeds things up.
The most common reasons your ISP throttles your internet connection and limits your data transmission speeds include:
Tackling network congestion
Heavy internet usage will slow down the internet speeds of other people in the same area. To compensate, ISPs may throttle the connection of anyone using high amounts of bandwidth. You may experience slower speeds for a little while, especially if you’ve been engaging in bandwidth-heavy activities, but this usually occurs only during short “rush hour” periods.
Usage regulation
Your connection can become deprioritized if you’ve used a certain amount of bandwidth during the billing period — especially if your internet contract has a data cap. Even “unlimited” plans often have unofficial data caps. Your connection could be the first to get throttled in periods of network congestion, or your speeds might stay reduced until the next cycle starts.
If your work or other activity requires a stable, high-speed connection for hours at a time, look closely at your ISP’s policies on data use. Gamers will want the best setup possible, especially if they’re competing or streaming on Twitch.
Deprioritization of certain services
In many places, ISPs are allowed to limit access to streaming services as part of their efforts to manage everyone’s connections. But you shouldn’t be deprived of parts of the internet for arbitrary reasons totally unrelated to you. Likewise, those who want to stream without buffering might want to try a different ISP — if there are options where you live.
Is ISP throttling illegal?
ISP throttling is not illegal, and sometimes, it’s even necessary. Your connection would be much choppier if your ISP wasn’t allowed to manage usage over its network. Throttling allows your ISP to ensure stable service for everyone using the internet. But there are some ways that throttling can be unethical.
Net neutrality in the US
In the US, ISPs weren’t always allowed to throttle particular applications and services. But when the country’s net neutrality rules were repealed in 2018, these limits were removed. Now, ISPs are no longer legally required to treat all internet traffic equally.
ISPs are also allowed to make you pay for the “fast lane, ” something that wasn’t possible under net neutrality regulations. You’re presented with the “choice” to go with a standard connection or a marked-up package.
You might not have noticed the effects of net neutrality’s repeal, but an open and ethical internet provides equal opportunity to all. When the rulebook favors the corporate bottom line, you might be prevented from making a career pivot to online teaching or Twitch streaming. Net neutrality is an issue that concerns us all.
Bypass throttling with a VPN
AVG Secure VPN encrypts your online activity with a single click or tap. No matter where you are, your internet connection will be safe from prying eyes, with everything you do completely hidden.
If you’re looking for the simplest throttle bypass, AVG Secure VPN will prevent ISPs from limiting any online activity they don’t like. And with your IP address masked, you’ll be able to unblock websites, avoid IP-based web tracking, and prevent location-based price discrimination.
Take back the internet for yourself today, and try AVG Secure VPN with a 7-day free trial.
Am I Being Throttled? This Could Be Why Your Home Internet …
TL;DRThe best way to know if your internet connection is being throttled is to run 2 speed tests: a regular speed test, and then another test using a VPN. If your connection is much faster when the VPN is on, it’s likely that you are being throttled. With so many of us working from home offices these days, a snail-paced internet isn’t fun. Today, we’ll have a look over what data throttling is, why it happens, and how to check if you are being throttled by your Internet Service Provider (ISP). Table of Contents What is data throttling? Why do ISPs throttle data? Am I being throttled by my ISP? How to fix data throttling with a VPN I’m not being throttled – why is my internet so slow? Is data throttling legal? What is data throttling? Whilst it’s nice to think of the internet as unlimited, bandwidth is a finite resource. Most ISPs have a policy of “throttling” heavy internet users if they exceed their allotted amount of data. Throttling means they purposely slow down a user’s data transmission. You’ll feel it as a noticeably slower internet connection. Y’know – when Slack messages won’t send, and file sharing makes you want to tear your hair out. Don’t get us started on Zoom calls… It can be frustrating to see your internet at snail speeds with no explanation. Why do ISPs Throttle Data? Your ISP might choose to throttle your bandwidth for a few reasons: 1. High demand due to more people working from home Since the start of the COVID-19 pandemic, ISPs worldwide have been struggling to cope with much higher-than-usual bandwidth demands. They were configured to expect staggered activity times split between home use and office use. COVID-19 has forced much of the global workforce to work from home. The result? A lot more data throttling. By restricting you to certain speeds, ISPs can free up bandwidth for other users sharing the same signal tower. 2. It’s a “high traffic” time Similarly, you’re more likely to be throttled during peak periods. It’s pretty common for internet speeds to drop during times of day when more people are using the internet – for example in the evenings after work hours. 3. You’ve exceeded your data cap As we mentioned, most people do have data limits on their internet. If you exceed your allocated limit, your ISP may need to throttle your connection speed in order to provide high speeds to other customers. 4. Throttling due to the type of content being accessed Out of all the reasons you might be throttled, this is the worst! Sometimes, ISPs may throttle specific websites or services like Netflix or Hulu. This could be because these services take up a lot of bandwidth. But, it can also be because they want these services to pay extra coin for faster load times. If it sounds dodgy, that’s because it is – paid prioritisation was illegal up until 2018 before net neutrality was repealed. Am I being throttled by my ISP? Since some ISPs throttle you based on what content you are accessing, the best way to know if you’re being throttled is to use a VPN. A VPN will help mask your IP address and online activities and thus force your ISP to treat all your content equally. By running a speed test with your VPN on, you’ll then be able to measure your true internet speeds. To test if you’re being throttled, just carry out these 4 steps. Run an internet speed test (using something like). Download and install a good VPN. Run a second speed test with the VPN active. Compare the results to see the difference. If you notice that your internet speed is significantly faster when the VPN is on, there’s a good chance that you are being throttled. How to fix data throttling with a VPN As well as revealing if you are being throttled, a good VPN can also help you to bypass data throttling. To illustrate its effectiveness, I ran a few different VPN brands (including some of our favourites) during the period when I noted my bandwidth being throttled. Here are the results: First, as a baseline gauge, my ISP-advertised bandwidth is 500Mbps both up and down. Here’s how speeds may look if I was connected to a server in France, and my connection was being throttled. Now, let’s have a look at how these speeds change when I activate various VPNs. Here are the results: As you can see, using a VPN clearly helped me skip over the bandwidth restrictions. It worked with each of these major VPN service providers which I tested at the time. While not exactly the same speeds as I normally get, it is still much improved over the 2. 5 Mbps observed without a VPN active. The reason for this is ISPs normally throttle bandwidth selectively. Think of bandwidth as a highway where there are various lanes for traffic. On the Internet highway, there are generally two lanes – fast and slow. Based on their sorting methods, ISPs generally can put your traffic into either of these lanes. VPNs work by creating communications tunnels from your device directly to their servers. Any data you send along these tunnels is also highly encrypted. Because of these things, ISPs won’t know what kind of data you are sending and receiving. Bear in mind though that it won’t always work this way. As you can see, if an ISP can’t tell what kind of data it is working with, sorting normally puts you in the fast lane. However, there are caveats when even a VPN won’t work. If you’re being throttled because you exceeded your data cap, a VPN isn’t going to change this. Other Ways to Fix data throttling If a VPN doesn’t improve your speeds, try doing the following: Monitor your data usage more carefully If your plan comes with a cap, try to monitor how much data you’re using. If you’re reaching your data cap before the end of the month, go easy on data-heavy activities like torrenting. If you find yourself repeatedly going over your plan, you should switch to a plan with more data allowance. Change your internet service provider Not all ISPs come equal. Some are more prone to throttle users. If you find yourself throttled repeatedly, shop around for another ISP that offers higher data caps. I’m not being throttled – why is my internet so slow? Maybe the tests have shown you’re not being throttled. But your internet is still slow – now what? Here are some tips to try and speed up your connection: Check for Throttling Checklist Turn your router on and off again. Move your router to a more open location in the house. Disconnect any other devices that might be sucking up bandwidth. Connect using an ethernet cable instead of WiFi. Call your ISP to see if the service is down. Check your modem and router aren’t too old for your current internet plan. That’s just the start – we’ve written an in-depth article here with 16 ways to speed up your internet connection. If after all that you’re still experiencing slow internet, there’s a good chance you’re being throttled. Is data throttling Legal? Unfortunately, internet throttling IS legal in most cases. In the past, US courts ruled that companies couldn’t use ‘internet fast lanes’ to prioritise certain streams of data. But since the repeal of net neutrality in 2018, there are no longer many legal protections against selective throttling. These days, ISPs are generally supposed to inform customers when they throttle connections due to exceeding their data cap. In regards to prioritizing content and charging for priority connections – there aren’t many rules. Thankfully, public outrage has generally helped to keep many ISPs from going overboard. Power to the peeps! Beat the Throttle! If you’ve ever wondered ‘am I being throttled? ’, there’s a good chance of the answer being ‘yes’ since COVID-19 began. With luck, ISPs will eventually normalize their operations. But, it’s realistic to assume that data throttling may continue for a while longer. I highly recommend that you try using a VPN to work around bandwidth restrictions. That way, you’ll be able to work with peace of mind from anywhere you choose. About The Author Daren Low is the founder of With over a decade’s experience in website development and internet marketing, Daren is a top authority on anything to do with building and managing an online business. Pick his brain today by connecting via Linkedin and Twitter.
Frequently Asked Questions about how to know if you’re being throttled
Is throttling illegal?
Cell phone providers can legally throttle customers’ Internet speeds to reduce congestion during peak hours or in densely populated cities; however, the Federal Trade Commission (FTC) has said that throttling may become illegal if companies limit their customers’ Internet speeds in a “deceptive or unfair” fashion, …
How do I fix throttling?
Here are the best ways to stop internet throttling:Switch to a new internet service provider.Self-regulate your bandwidth use.Upgrade your internet plan to a higher data cap.Use a VPN.May 19, 2021
How can I tell if I am being throttled?
The best way to know if your internet connection is being throttled is to run 2 speed tests: a regular speed test, and then another test using a VPN. If your connection is much faster when the VPN is on, it’s likely that you are being throttled.Oct 14, 2021
