Zoosk Not Working
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Zoosk Complaints from 99+ Reviews – Best Company
Easy Profile Set Up
Match and Search Features
Dating Insights and Advice
Zoosk Couples
Signing up for Zoosk doesn’t take quite as long as some other online dating sites with in-depth personality questionnaires, like eHarmony, EliteSingles, and Either an email address or a Facebook account is required to register online. If you sign up with Facebook, you can easily upload a profile picture from your account. You can create a Zoosk profile in about 10 minutes (depending on how much information you give).
The site asks for basic information such as height, gender, body type, children, education, religion, a few pictures, and other information to help members get better matches. There’s an option to add a 1, 500 character story to your profile. You can also describe your perfect match or ideal date in 1, 500 characters each.
Each Zoosk member can input their interests and go into detail on what their ideal date would be. Each user has the option to verify their Zoosk profile with their social media, either a Twitter or Facebook account. You can also use photo verification or verify your account with a cell phone number. This helps to improve your reputation on Zoosk.
The Zoosk mobile app also makes it easy to update any information and find potential matches. The dating app is available to download Zoosk in the app store for iOS devices Android devices.
Zoosk gives you plenty of options for interacting and matching with other users. Unlike many dating websites that it competes with, Zoosk’s dating platform lets a person experience both major types of online dating in one service: scientific matchmaking based on an algorithm and location pairing for nearby matches. Zoosk members can also connect by searching for profiles using advanced filters, chatting with users online, and sorting profiles on carousel.
Scientific Matching
Zoosk has a premium feature called SmartPick, which evaluates your compatibility with other Zooskers. It uses Behavioral Matchmaking technology to learn from which profiles you like or pass on to streamline your match suggestions in the future. It also offers a survey to help you get more compatible matches. You will find your match suggestions in the SmartPick feature.
Location Pairing
This section lets users search through local singles, with lots of search filter options, including a geo radius of 3 to 100 miles. You can even save search parameters for easy access later.
Filtered Searches
Users can search for matches with Zoosk’s advanced filters. Narrow down your search by height, gender, body type, children, smoking habits, education, religion. If you find a potential match, let them know you are interested by sending them a like, smile, or message.
Real-Time Interactions
The “Online Now” feature allows you to chat with other users who are currently on the app. You don’t have to wait and wonder if someone will log back on and view your message. With the “Online Now” feature, you know you are connecting with an active user.
Carousel Sorting
The carousel feature is similar to the Tinder matching system. Users quickly determine their interest in another Zoosk member based on condensed profiles. You can select yes, no, or maybe on each profile. If you both get a mutual yes, you can start messaging one another. This is also one of the features that helps determine the SmartPick matches.
Zoosk’s blog is filled with hundreds of articles about online dating. Members can read through the articles to get dating advice, learn how to stay safe while online dating, learn how to send and respond to messages, and find the latest dating studies. There are even articles about marriage and ways to make a long-term relationship last.
Zoosk has an entire success story page showing off the men and women who have used Zoosk and found love. The site shares the stories of couples who are currently in a long-term, serious relationship, married, or happily in love because of Zoosk.
While this isn’t a dealbreaker for whether people should sign up for the site, it is nice to see couples who have braved the online dating world and found love.
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Consumer Complaints
Limited Virtual Dating Options
Pay to Message, Chat, and Use Other Features
Coin Costs and Limitations
Automatic Renewal
No Refunds
Does Not Attempt to Verify Information
No Customer Support Hotline
Out of more than 80 BestCompany reviews collected, the average Zoosk review rating is less than 1. 5 stars out of five.
What are the biggest complaints that people have about this online dating service and app?
Fake profile issues — Many people feel that Zoosk is littered with fake profiles and online scammers.
User experience — The dating site is mentioned several times as overly difficult to navigate.
Customer service — Several reviews report that Zoosk customer support is subpar at best.
Bait and switch messages — Many report that the platform is regularly sending bogus messages to get non-paying Zoosk free members to sign up for a paid membership.
Additional common complaints include how difficult it is to delete your Zoosk account or cancel a premium membership and the excessive push for basic account members to make in-app purchases.
Zoosk does not partner with a video chat service. Competing online dating sites have a feature that allows you to set up a virtual date. This is a disadvantage for long-distance relationships or socially distanced dates.
Customers looking to sign up for a Zoosk subscription can pay per month or choose between three-month or six-month subscription options. You will also need to pay an additional one-time activation fee when you upgrade to a paid Zoosk membership.
Online daters will have to sign up for one of Zoosk’s monthly subscriptions to message, chat, see who’s viewed them, and see Connections from SmartPick and Carousel.
While free members can see full profiles of other members in Online Now and Search, there isn’t much more that you can do on Zoosk for free. The Zoosk free trial is merely for those looking to see how the site works and if it’s right for them.
If you want to message anyone on the Zoosk app, you will need to become a premium member.
Like most online dating platforms, Zoosk offers subscription plans and online currency purchases. Zoosk cost is comparable to other online paid dating platforms.
Coins can be purchased by both free members and paid subscribers. Zoosk coins can be used for a variety of features on the platform, including the following:
Boost — Zoosk highlights your dating profile in search results, inbox messages, and other users’ Carousel.
Unlock Carousel Matches — Unlock another member’s profile, suggested to connect with users that have expressed interest in you.
Buy Virtual Gifts — To show interest in another person and differentiate yourself from the crowd, you can use 10 to 100 coins to buy them a virtual gift. Gifts are basically cute little graphics of things like hearts, a gem, lips, a cupcake, a bouquet of flowers, and more.
Delivery Confirmations (for paid subscribers only) — Also known in the dating app world as “read receipts, ” this option will let you know when another person has opened your chat message
Go Invisible — Pay to browse and view member profiles for 30 minutes without being shown in their Views list
Coins can’t be used to chat, send, or read messages. You still have to be a paid subscriber to access messaging and chat features. While the coin feature provides users with unique upgrade options, this style of payment can end up adding a lot of frustration on the user side. Even after you upgrade, you will receive notifications to buy coins which could end up costing you a lot more than you originally budgeted.
Zoosk members should know that subscriptions will automatically renew unless the account is canceled before the end of the premium subscription term. This is typical of an online dating subscription but can catch users off guard if they are not anticipating the charge.
In its Terms of Service, this dating website mentions that all charges are nonrefundable and there are no refunds or credits for any partially used Paid Services (including partially used subscription periods) and Zoosk coin balances.
While users have a slew of Verification options to list their profile as verified, they should also be aware that Zoosk currently does not routinely screen registered users, inquire into the background of its users, attempt to verify information provided by its users or conduct criminal screenings of its users.
This isn’t unique. It’s pretty common in the online dating industry.
If you need help with something, there are only a few options outside of help articles and video tutorials. You can contact customer support through an on-site email form. A customer service hotline is not offered on-site. Additionally, live chat is not a contact option on this platform.
People looking for a generic dating site with plenty of users can consider Zoosk as an option. Zoosk is a recognized name, and there are quite a few people who have found success using the site. Setting up a profile is easy and there are some good blog posts on how to navigate the world of online dating.
However, a significant number of consumer reviews reveal some issues with the service that daters might find troublesome. Many customers have a problem with the fact that the site only allows those with paid memberships to use any features. Other online dating sites usually have one or two free features for non-paying members, but Zoosk pretty much requires members to pay to message, chat, or anything else. Once purchasing a subscription, many members felt that it wasn’t worth their time and money, as they thought there was a substantial number of scammers and fake profiles.
Overall, we recommend online daters find out more about Zoosk before signing up for a paid subscription and scroll down to read online reviews.
Have you tried out Zoosk in search of your perfect match? How did it go? Would you recommend this dating service to a friend? Let us know about your experience with a quick review below.
Zoosk Class Action Lawsuit Says Dating App Exposed To Massive …
A California man has filed a class action lawsuit against online dating service Zoosk following a data breach in which 30 million user records were allegedly compromised.
Plaintiff Juan Flores-Mendez and others say Zoosk was hacked by a group that calls itself the “ShinyHunters. ”
According to the Zoosk app class action lawsuit, the group hacked and in early May attempted to sell nearly “200 million stolen records from at least 13 companies. ”
In addition to the Zoosk app, ShinyHunters’ other targets included Home Chef, Minted, Minnesota’s Star Tribune newspaper and others, according to Wired.
Someone claiming to be a ShinyHunters member told Wired in an instant message that it is “not too hard” to breach so many companies’ information.
“It’s just a way to make money, but if companies are afraid and want their database taken off the market, they can contact me for an agreement, it has been done recently and both sides were satisfied, ” the group told Wired.
The class action lawsuit claims Zoosk did not contact affected customers until weeks after the breach took place.
The risk of “significant harm” to the plaintiffs and Class Members increased as the amount of time between the breach and the notification of customers grew longer, the class action lawsuit says.
In its notice to customers, Zoosk said the breach happened around Jan. 12. The database that was breached did not contain financial or credit card data.
The Zoosk app does not collect information such as Social Security number, passport numbers “or other taxation or government identity information, so none of these types of information are at issue, ” the notice said.
The Zoosk dating app information stolen does include users’ names, email addresses, birth dates, gender, gender search preferences, other demographic information and possibly password information, the complaint says.
The user information uncovered in the data breach is protected under the California Consumer Privacy Act of 2018 (CCPA), which went into effect Jan. 1, 2020, the class action lawsuit says. The plaintiffs claim Zoosk failed to maintain reasonable security controls as required by the CCPA and other laws, and failed to take proper precautions against hacking and other intrusions.
The Zoosk app breach has resulted in the necessity for the plaintiffs and Class Members to constantly monitor their financial and personal records, and has caused a loss of rights, the complaint says.
The plaintiffs also say they and the Class are now at higher risk of phishing and pharming attacks.
Indeed, the data stolen by ShinyHunters doesn’t give scammers a direct route to fraud, but it does expand criminals’s options, Wired reported.
The plaintiffs do not believe Zoosk is taking the breach seriously enough.
The company has not offered customers credit monitoring or other measures beyond what is publicly available, the complaint says.
Zoosk’s notice to affected customers makes it the user’s responsibility to change their password and states the company is “providing the contact details for the national consumer reporting agencies and a reminder to remain vigilant for incidents for fraud and identity theft by reviewing account statements and monitoring credit reports, ” the Zoosk app class action lawsuit states.
In addition to violating the CCPA, the Zoosk app also allegedly violated California’s Unfair Competition Law when the company established substandard security practices and procedures, by soliciting and collecting the plaintiffs’ and California Subclass Members’ personal identifying information knowing the information wouldn’t be adequately protected; and by storing that information in an “unsecure electronic environment. ”
Flores-Mendez’s class action lawsuit seeks to certify a Class of individuals whose personal information was compromised in the breach, as well as a Subclass of affected California residents.
The plaintiffs seek compensatory and punitive damages; statutory or civil penalties as warranted by law; an order instructing Zoosk to provide or purchase credit monitoring services for the Class; injunctive relief directing the defendants to implement reasonable security measures to protect user information according to state and federal guidelines and industry norms; court costs and fees; and any other relief deemed appropriate by the Court.
The plaintiffs plan to seek civil penalties at a later time.
Are you a Zoosk user who thinks your personal information may have been compromised by the ShinyHunters hack? Let us know in the comments.
The plaintiff is represented by Marcus J. Bradley, Kiley L. Grombacher, Lirit A. King and Robert N. Fisher of Bradley/Grombacher LLP.
The Zoosk Dating App Data Breach Class Action Lawsuit is Juan Flores-Mendez, et al. v. Zoosk Inc., et al., Case No. 3:20-cv-04929, in the U. S. District Court for the Northern District of California.
Please note: Top Class Actions is not a settlement
administrator or law firm. Top Class Actions is a legal news source
that reports on class action lawsuits, class action settlements,
drug injury lawsuits and product liability lawsuits. Top Class
Actions does not process claims and we cannot advise you on the
status of any class action settlement claim. You must contact the
settlement administrator or your attorney for any updates regarding
your claim status, claim form or questions about when payments are
expected to be mailed out.
Frequently Asked Questions about zoosk not working
What is the problem with Zoosk?
What are the biggest complaints that people have about this online dating service and app? Fake profile issues — Many people feel that Zoosk is littered with fake profiles and online scammers. User experience — The dating site is mentioned several times as overly difficult to navigate.Oct 4, 2021
Why can’ti access my Zoosk account?
If you think your account has been hacked and you’re still able to log in, you may be able to secure your account by changing your password. If you think your account has been hacked and you’re not able to log in, contact Zoosk Customer Support.
Why am I not getting any messages on Zoosk?
Depending on your mobile service provider you may need to wait a few minutes to receive the text message. If, after waiting, you still haven’t received a text message from Zoosk, double-check the phone number you entered to make sure it’s correct or contact Customer Support.